Terri A. Bolden

Saint Ann, MO • 314-***-**** • adxg1m@r.postjobfree.com • linkedin.com/in/terri-bolden

DOCUMENT CONTROL SPECIALIST/

RECORDS INFORMATION MANAGEMENT

Administrative Support Professional with 19+ years of experience and a strong focus on documentation information management, customer service and teamwork. Key strengths include best practice and senior technical knowledge of documents and records management, exceptional project management, excellent organizational skills, effective time management, and willingness to assist other colleagues and departments during peak workload periods. Proven ability to exercise good judgment and work well with minimal supervision. Adaptable, dependable, purposeful professional who continuously seeks to enhance technical knowledge and work proficiencies.

Core Competencies

Documentation Control Database Management Scanning Records Management

Data Entry Reporting Web Portal Uploads Training Project Management

Executive Calendars MS Office Suite Video Conferencing File Sharing

LUMERIS HEALTHCARE, St. Louis, MO (Hybrid / Remote) Apr 2019 – Dec 2022

Document Control Specialist

Provided document control and ensured document accuracy, quality, and integrity.

Coordinated document creation and reviews across pertinent internal and client functions, ensuring required changes were incorporated into the documents.

Ensured documents routing, review, approved, controlled, and implemented in accordance with established procedures.

Ensured health plan documents were retained, updated and available for use in accordance with established procedures.

Prepared and tested documents for Section 508 Document Compliance read by screen readers, performing compliance checks. Remediates HTML, MS Word, MS Excel, MS PowerPoint, and PDF documents.

Routed finalized documents through appropriate channels, database uploads and posted to web portals for clients per CMS requirements.

BJC HEALTHCARE, St. Louis, MO Jul 2003 – Feb 2019

Contract Management Systems Administrator (Dec 2004 – Feb 2019)

System Administrator, in connection with BJC Healthcare's use of the Health Endeavor and MediTract contract management software tool.

Completion of all constituent data entry and updates to web-based database.

Ad hoc reporting: custom & standard.

Maintained database results by setting and enforcing standards and controls.

Facilitated, organized, entered data, and maintain an accurate and up-to-date central system for housing electronic copies of all BJC Healthcare contracts and related legal documents.

Maintained database performance by troubleshooting problems.

Ensured smooth operations while maximizing functionality and end-user satisfaction.

Facilitated and conducted training for, BJC Healthcare end-users and others as required as well as assisted in the development and updating of end user training materials.

Monitored all facility entries, provided editing, corrections, and support for proper entry.

Served as a resource and communication liaison for Health Endeavors and MediTract end-users for the purpose of resolving issues, implementing the system or policy updates.

Served as a resource and communication liaison for Health Endeavors and MediTract end-users for the purpose of resolving issues, implementing the system or policy updates.

Secretary – Patient Safety (Jul 2003 – Dec 2004)

Provided general administrative support to the Director of Patient Safety and Healthcare Epidemiology and Patient Safety Manager.

Assisting and or leading in the planning and coordination of educational conferences, meetings, and dedicated events (Patient Safety Forum, RCA courses, FMEA courses, audio conferences).

Edit correspondences and reports, created, and maintained complete filing system, completed, and distributed check request, expense accounts and approved invoices, travel arrangements.

MUTUAL OF AMERICA LIFE INSURANCE COMPANY, Clayton, MO Oct 1993 – Oct 2002

Administrative Assistant/Secretary

Greeted customers, answered all incoming calls.

Maintained records regarding employee hours and payroll dispense.

Correspondences for Regional VP, Field VP, Consultants and Service Department.

Accounts payable, expense reports, visit reports, travel arrangements, licensing information, ordering supplies, preparation of marketing materials and packets, statement mailings, mass mailings, postage log, filing, light maintenance of all office equipment, as well as back up for the service department which included: processing terminations, enrollments, cash-outs, and billing.

EDUCATION/TRAINING

University City High School, Diploma

Facilitated and conducted Inhouse Training: Database(s) Health Endeavors, MediTract & OnBase

Software: ServiceNow, Smartsheet, Word, Excel, Access & PowerPoint

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