WILLIAM KIRKPATRICK

adxg1e@r.postjobfree.com 903-***-**** Texarkana, TX 75501

Summary

A Doctoral prepared Health Care Executive and Masters prepared Nurse, consulting professional with over twenty (20) years of healthcare experience in various sized health care facility utilizing proven experience as a business development executive, healthcare IT consultant, educator, Practice Director and Sr. Vice President of various divisions. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible for the development of Recruiting Methodology and organizational approach of Recruiting of HealthCare professionals based on the assessment of corporate needs and organizational Goal and Objectives. Experienced with sales methodology and process of hunting, qualifying, development of client solution, closing of sales and customer satisfaction. An experienced subject matter expert with healthcare assessments, implementations, optimizations and workflow re-design. My prior exposure to organizations allows me to review current process flows and make recommendation on quality process improvements. Seeking a management or business development role to utilize my education and industry experience to and organization. My expertise with organizational leadership, management, instructional, and delivery management oversight role provides with the skills needed with the healthcare continuum. I have previous sales experience with providing a solution-based approach for solutions to current and prospective clients in the healthcare arena. At the current time I'm seeking opportunities in HealthCare management, staffing, recruiting, client executive roles.

Skills

Administrative Management Department Oversight Team Leadership Senior Level Leadership/Management Project Leadership Project Management Educational Curriculum Development and Instruction Development Delivery Oversight Resource Planning Resource Management Human Resources Oversight Change & Culture Transformation Product & Solution Development Opportunity Response Management Proposal Development Quality Process Improvement & Optimization Budgeting Management of clinical professional staff in 9 acute care and 1 rehabilitation setting Resource Allocation Management of Agency Procurement and Oversight of professional staff (10 facilities) Business Development (Annual Sales 8.6 Mil, 104% of quota) Sales Leadership (managed 8 sales executives and 4 account managers)

Healthcare Information Systems Knowledge

Kronos Workforce, Kronos Dimensions

Experience

UT Health East Texas Tyler, TX

Divisional Director

08/2020 - 04/2023

Team & Occupational Health (10 Facilities in NE Texas)

Design and Development of Divisional Resource Team (10 Acute Care facilities)

Coordination of recruiting effort and on-boarding of staff at facilities within the Division

Management of organizational goals and objectives to recruiting needs, pipeline, staff members

Monitor of market to ensure adherence to divisional budget and needs

Strong understanding of revenue cycle operations and mid cycle experience

Collaborated with Senior Leadership to assist with staff retention

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Formed and sustained strategic relationships with clients.

Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Implemented successful business strategies to increase revenue and target new markets.

Created effective business plans to focus strategic decisions on long-term objectives.

Monitored progress by establishing plans, budgets and measuring results.

Coordinated and directed activities of patient care areas or departments concerning productivity.

Mitigated business risks by working closely with leadership and assessing staff performance.

Directed or coordinated financial or budget activities to fund operations and maximize investments.

Structured HR consulting services to support leadership during organizational developments and changes.

Development of Orientation/Continuing Education for Professional clinical staff

Delegated work to staff, setting priorities and goals.

Project lead of Kronos Dimensions Workforce staffing, timekeeping and scheduling program

Design/Development of automated employee skills and competencies tracking program

Management of Employee/Occupational Health Staff for Divisional facilities

Regulatory updates and mandatory reporting to CDC (COVID and Flu data) and JCAHO survey data

ATOS Dallas, TX

Regional Team Lead Sales Executive

01/2017 - 06/2020

Managed divisional revenues and profit in concert with Sales and Recruiting organizational goals

Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.

Active Business Development role for South Central with account discovery, planning, and sales activities

Responsible for account mining, planning, managing sales executives for South Central region (TX, AR, LA, OK, MO, & KS)

Assisted with the development of Engagement Proposals, RFP's and Project extension

Developed sales tracking matrix for regional opportunities

Coordination of sales and consulting staff allocation for engagements

Created and maintained sales environment to support business objectives.

Development of Sales and Recruiting Methodology and Training of sales professionals

Collaboration with Legal on Agreements and contacts

Revenue forecasting participation for all IT oriented projects within the Region for sales and recruiting

Provided sales support to nationwide sales team to assist with the selling of consultant services to healthcare clients

Penetrated new markets by investigating competitor products, services and trends.

Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.

Analyzed quarterly sales statistics and prepared analyses for corporate management.

Supported, trained and motivated team of professionals to consistently meet annual goals for sales and production.

Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

Led sales planning, development and account management to grow existing accounts and establish new sales accounts.

Built sales forecasts and schedules to reflect desired productivity targets.

Established ambitious goals for employees to promote achievement and surpass business targets.

Reviewed operational records and reports to project sales and determine profitability.

Morgan Hunter HealthCare Kansas City, KS

Senior - Vice President

01/2013 - 11/2016

Leadership of Business Development Executives as related to account planning and development of sales education and provided instruction

Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.

Contributed to strategic planning and development of operations transformation roadmap as key member of executive team.

Established and tracked key performance indicators to assess effectiveness of adopted initiatives and redirect efforts.

Sustained organizational growth, revenue and profit generation and EBITDA.

Revitalized business plans and realigned company objectives to increase overall profits.

Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.

Implemented strategic initiatives across organization, leading execution teams and providing personnel training to accomplish short- and long-term goals for growth, market expansion and product development.

Turned low-performing department into success after 9 months through effective restructuring plan.

Proficient in selling management consulting, consulting solutions, assessment, optimization, and other Healthcare solutions

Experienced in presenting to C-Suite professionals and providing client solutions

Responsible for Divisional revenues & profit in concert with Sales organizational goals

Analysis/Development of workflow redesign for all service lines of company

Assisted with development of engagement proposal and RFP's

Development of recruiting strategy and software implementation, and training of staff

Collaboration with Marketing for recruitment activities (National, Local and web-based)

Evaluation of process to enhance improvement of process and stream line approaches

Management of P &L for Consulting Division

Quality Control of Deliverables for Implementation Consulting engagements

Developed Activation support, Project plan, migration plan, orientation and project management of all Activation engagements specific to each client

SAIC Kennett Square, PA

Vice President of Implementation Consulting/Senior Practice Director

01/2008 - 01/2013

Management of P &L for Consulting Division

Responsible for divisional P & L for Sales and Consulting

Assisted Account Executives with account planning and formulation of Solutions

Provided management and education of Consultant Engagement Managers and P/L for division

Recruited, hired and trained employees on operations and performance expectations.

Cultivated and maintained relationships to promote positive work culture.

Managed staff, financials and key performance indicators to facilitate business operations.

Developed and presented new ideas and conceptualized new approaches and solutions.

Built strong referral network to generate new business opportunities.

Planned and implemented strategies to grow revenue.

Developed and implemented strategic sales plan to accommodate corporate goals.

Leveraged market knowledge and studied competitive landscape to drive revenue.

Quality Control of Deliverables for Implementation Consulting engagements and utilization

Communicated with AVP-Sales and AE as to consultant related customer activity

Responsible for recruiting, hiring, placement of staff, and monitoring progress at client site

FIRST CONSULTING GROUP Newport Beach, CA

Senior Implementations Manager

01/2005 - 01/2008

Responsible for sales leads, qualification, solution development and closing of sale

Managed full project lifecycles beginning at inception and ending with customer-facing deployments.

Liaised with key stakeholders to obtain details on project scope, component requirements and duration restrictions.

Development of Project Charter, Project Team, Core Team and Governess Structure

Prepared detailed project plans, incorporating activity definitions, task sequencing layouts, resource requirements and timeframe estimates.

Led risk management efforts, gathering departments leads to collaboratively identify potential risks and brainstorm mitigation strategies.

Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones.

Coordinated and developed Implementation Methodology, development of educational curriculum for staff

Served as Subject Matter Expert for Hardware Implementation Team

Project Manager for Clinical Transformation Team

Facilitator of interface and extract specifications

Administrative Liaison with COO and CFO

Management of multi-organization implementation team

Identified of functional system areas as related to JCAHO Patient Safety Standards

Computer Task Group, Inc, MEDITECH Practice Buffalo, NY

Solutions Manger

01/2005 - 01/2006

Mitigated obstacles efficiently to improve overall customer satisfaction ratings.

Development and execution of the solution group strategy and tactical business planning

Facilitated creation of sales collaterals, writing papers, and corporate presentations to feature the benefits of business capabilities

Participated in the Opportunity Response Process as solution owner and/or subject matter expert for solution group services

Participated with Account Executive in account development as needed

Provided intelligence on targets based on vendor sales of new implementations and upgrades and market intelligence specific to the solution group

Responsible for staffing and delivery oversight along with educational activity

Established and/or improved CTGHS relationship with the specific vendor or vendors aligned with the solution group

Presented/published as an SME, for Health Information Solutions

Supported the operational processes and systems used to manage consultants and opportunities, including but not limited to Siebel, CMS, Verve, etc

Created, designed and implemented Consultant's High Achievement Mentoring Program (CHAMPS) program for MEDITECH Business Unit and modifications of Program to include all consultant staff in CTG HealthCare Solutions

Education and Training

University of Phoenix Phoenix, AZ

Doctorate (DHA) in Health Care Administration

09/2019

University of Texas Arlington, TX

M.S.N in Administration/Education

06/1993

University of Texas, Texarkana College Arlington, TX

B.S.N in Education Administration

05/1989

Additional Information

Additional Work Experience and References Available on Request

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