Elizabeth Carstarphen

Dallas, TX *****

adxg0x@r.postjobfree.com

Objective

Seeking a position as a supervisor/lead utilizing my IT degree and experience in managing production lines that refurbish and repair cellphones and gaming consoles and to provide exceptional service to our customers.

Education

AS 2003 ITT TECHNICAL INST. – ARLINGTON, TX

·Associate degree in Information Technology and Data Management

AS 2007 ITT TECHNICAL INST. – ARLINGTON, TX

·Associate degree in Graphic Design

Experience

SUPERVISOR PREMIER LOGITECH JANUARY 2018 – MAY 2023

·Oversee a team of over 50 employees, ensuring that tasks are completed and addressing any issues they may have.

·Increasing communication between management and employees by 80% by using Google Chat as well as a website that was made in house for communication and ordering.

·Ensuring that operations remain on track and progress is maintained.

·Consulting with IT, Engineering and other off-site teams to ensure that all processes for the line are functional and maintained.

·Ordering parts and units from various areas of the warehouse to meet our weekly goal.

·Collaborating with management to determine the cause of the issue preventing us from running specific phones in the lines.

REFUBISH TECHNICIAN II PSSI JANUARY 2010 – JANUARY 2018

As a technician, I worked on various models; Samsung, LG, ZTE, Apple, Motorola and Nokia and was able to troubleshoot any issues that a phone ad through trial and error. I also replaced cosmetic parts like the digitizer/TSP as well as other parts that were provided.

When there were issues with the training process, I was able to relay the information to the engineering team for correction.

BEFORE 2010

I had a variety of jobs including working for GameStop as an Xbox technician, Trillium as a gaming console refurbish technician, Keller ISD and Springtown ISD as an IT Specialist.

Compensation

I am looking for a Salary starting at $57,000 - $100,000, plus benefits.