Administrative Assistant, customer service, sales, clerk, accounts rec

Theresa Quinlan - Hollywood, Florida, *****

adxg0p@r.postjobfree.com

Cell: 954-***-****

**** ******

CORE QUALIFICATIONS:

A responsible, reliable professional with an aptitude for service, current administration responsibilities, loan processing, customer service and sales experience. Excellent time-management, prioritizing workflow, verbal and written communication, make necessary decisions under pressure, while meeting end dates, production goals, ensuring all company and governmental rules and regulations are compliant

WORK HISTORY:

Loan Processor/ Administrative Assistant- May 2021- Present

AFC- Automotive Finance Corporation- Davie, Florida

Review documentation, calculate values and process non-auction purchase loans

Prepare and send payments and titles to dealers, sellers, lien holders, auctions & vehicle manufacturers

Receive and review titles, reaching out to title companies, Auctions and dealers to advise of needed information, title amendments, bill of sales, status updates, verification of units and issue resolution

Utilizing several systems effectively in order to acquire updates on title-work, payments, curtailments, spreadsheets, contact information and any issues that may arise

Reporting information to Relationship Coordinators, Management, Auctions and Dealers in an efficient manner

High traffic phones, emails, face-to-face Customer Service, labeling, scanning, shipping and invoicing

Generating reports, calculating & submitting offices daily bank deposits

Organization, attention to detail, listening effectively, excellent customer relation skills & plan building techniques

Administrative Assistant- January 2020- July 2021

Best Shop USA, LLC, (Office in NY) Remote, Davie, FL

• Customer Service: Initial point of contact for our clients' needs/expectations, via answering phones, emails, text messages and in person • Time- Management: Executing tasks designated from a wide variety of levels, from clients to management within a highly professional and timely manner • Preparing communications, such as memos, emails, invoices, reports and mailing labels • Manage accounts, verify inventory and follow-up with clients • Quality Assurance- ensuring packaging guidelines are met, shipping information is accurate, and packages are sent in a timely fashion • Local Courier: Pick-up and deliver packages to local clients, following safety protocol and meeting promised timelines

Healthcare Proxy- June 2018- November 2019 - Davie, FL

• Home Caregiver of Parent

ADMINISTRATIVE ASSISTANT/ HORTICULTURE TECHNICIAN - January 2019 - June 2019

Glenn’s Greenery- Davie, FL

High-end Customer Service, repour building, trouble shooting, established/mapped out routes, prepared, updated and submitted daily/monthly logs & reports, logging receipts, and vehicle Maintenance for company accountant • General Admin office duties via telephone, email, and face to face • Obtained and processed information, applications and supporting documentation • Updated spreadsheets and systems • Generated production reports to management • Assisted in dispatch to employees • Initiated sales, received orders, scheduled pick up, delivery and servicing of plants and flowers for businesses and private homes of clientele.

SALES- ADMINISTRATIVE ASSISTANT - August 2018 -December 2018

RESTOCKIT -On-line office supplies - Davie, FL

• Built relationships and generated incremental sales by building a customer business base • Sales and customer communication calls and email. • Prepared email campaigns • Assisted customer navigation online in obtaining product information, through the ordering process, initiatives, product information and order submission. • Sourced products from vendors and manufacturers, processed orders, refunds, returns and cancellations. • Reported product misinformation and fraudulent transactions. • Updated spreadsheets and systems.

LOAN ADVISOR/SALES/ADMINISTRATIVE ASSISTANT - April 2017- July 2018

GUMBIZ, Small Business Funding Solutions, Ft. Lauderdale, FL

• Consultative Based Loan Sales/Processing/ Superior Customer Service • Liaisons between Client, Underwriter and Management for duration of approval process and future needs of Client • Obtained and processed personal and company information, applications and supporting documentation to ensure guidelines were met. • Analyzed and assessed credit risk • Monitored documents required for e-signature loans, assured documents returned from clients within timeframe and were compliant and loan product guidelines were met. • Submitted completed files to underwriting for approval • Exceeded monthly sales quotas • Generated production reports to management • Developed and implemented training process guidelines for new hires.

BENEFITS COORDINATOR- April 2016 -April 2017

Liberty National Insurance- Ft. Lauderdale, FL

• Consultative Based Sales- benefits, policies and procedures • Provided Power Point presentations of benefits offered to company Owners, company’s decision makers and employees to establish a client base • Coordinated and executed enrollment process by offering products on a consultative basis to individual employees • Processed applications, insurance claims and system information • Extensive communication and interaction with employees, insurance company and third parties to obtain the proper documentation and information for claim submission

FORECLOSURE COORDINATOR/ PROCESSOR

Bayview Loan Servicing, Ft. Lauderdale, FL November 2011- April 2016

• Mortgage servicing liaison for Asset Management Groups, and inside & outside counsel • Reviewed and executed complete Foreclosure File on behalf of Client before file submission • Reviewed original mortgage loan files: financials (paystubs, taxes, gift letters), third party services (Title, Appraisal and Insurances), executed documentation (HUD1 Statement) • Prepared, reviewed, sourced and executed foreclosure documentation (i.e. complaints, affidavits, Financial Breakdowns, exhibits, Title and ancillary documentation from loan origination to Foreclosure Sale) into a file, on behalf of Lender/Servicer; insuring company and compliance guidelines were met • Reviewed, approved and submitted invoices, confirmed contractual obligations were met • Basic accounting of checks and balances • Monitored pipeline of residential & commercial foreclosure, bankruptcy files. • Updated several systems accordingly (LPS, MSP, Lotus Notes, Court Dockets and third-party services • Generated reports and spreadsheets

SYSTEMS:

Microsoft Office Systems, CMS, PAW, COSMOS, Oracle, Tableau, Sales Force 360, third-party websites, Florida Notary

EDUCATION:

Broward College- Business Management 1999- 2001

University of Phoenix- Business Management 2008 - 2009

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