Customer Service Assistant Manager
Resume:
Zeeshan Saleem
Email: *****************@*****.***
Cell: 0092-313-***-****
O B J E C T I V E
Looking for a challenging opportunity where I can explore my experience & qualification along with the chance to get more exposure to my profession. I am an enthusiastic, conscientious, self-motivated person with excellent organization and communication skills. I work equally well on my own or as part of a team.
E D U C A T I O N
Bachelors in Commerce
Allama Iqbal Open University, Karachi
P R O F E S S I O N A L E X P E R I E N C E
Summit Bank Limited (Universal Teller) -2018 to Present Job responsibilities
• Handling of Teller Services Counters which includes Cash, Clearing, Collections
& Remittances both Local & Foreign Currency.
• Ensure that all services are provided within the established Turnaround Time.
• Ensure strict compliance to SBP prudential regulations.
• Maintain strict vigil in order to track suspicious transactions through Cash, Clearing Remittance & Collection instruments.
• Ensure that notes are sorted and documented in accordance in with SBP directives.
• Transfer Pay Orders, Demand Drafts & other instruments to unclaimed accounts as per policy and subsequent transfer to SBP after ten years of in Operation.
• Exercise strict controls to minimize the transactions carrying exceptions. Arrange for reporting of exceptional transactions to HO till resolved.
• ATM replenish and balancing.
• Open/monitor opening of accounts (local & foreign) in accordance with guidelines provided by SBP Prudential Regulations.
• Periodic review of KYC.
Summit Bank Limited (Customer Service Officer) -2017 to 2018 Job responsibilities
• Ensure that all dormant accounts are regularly reviewed and operation in these accounts is in line with the established procedures
• Maintain proper record of Account Opening forms, Term Deposit Account Opening Forms and other relevant data enabling easy retrieval in future.
• Handling of cheque books and Locker operations.
• Account opening
• Customer’s queries & resolve customer complaints
• Scanning & Scrutinizing of account opening forms
• Remittance (Pay orders, funds transfers & all financial transactions)
• Xpress money & western union
Summit Bank Limited (Supervisor at Dolmen Loyalty Card Kiosk) June -2015 to 2017
(Dolmen Mall Clifton),(Dolmen Mall Tariq Road)&(Dolmen Mall Hyderi) Job responsibilities
• Account opening at dolmen loyalty program
• Customer’s queries & resolve customer complaints
• Scanning & Scrutinizing of account opening forms
• Maintained strong business relationship with merchants to ensure Summit Bank cardholder s are properly entertained
• Managing Work Flow. ...
• Training New Hires. ...
• Creating and Managing Team Schedules. ...
• Reporting to Centralized Department Head.
• Evaluating Performance and Providing Feedback. ...
• Helping to resolve employee issues and disputes.
• Supervisor of nine employees that use to work under me.
• Give each one of them Sales Target
• Scrutinizing of account opening forms.
Blue-Ex company (Assistant Manager) Jan 2015 – May 2015
• Monitoring and dispatching of Telenor Debit Card.
• Maintain record of dispatching Telenor Debit Card. C O M P U T E R SK I L LS & O T H E R A B I L I T I E S 1.HPlusExcellent Currently Using
2 Word Processing Excellent Currently Using
3.Microsoft Excel Excellent Currently Using
P E R S O N A L
Father’s Name Muhammad Saleem
Marital Status Married
CNIC No. 42101-5610059-1
Religion Islam
Nationality Pakistani
Currently living in Karachi
Language Competency: Urdu – English
R E F E R E N C E S
References can be furnished upon request.
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