Library Assistant Freelance Writer

Charles York

**** ***** ***** **** # *** / Plano, Texas 75075 541-***-**** *****************@*****.***

OBJECTIVE

Self-motivated individual seeking to generate great outcomes for a company that can utilize excellent customer service, attention to detail, and project completion.

PROFESSIONAL SKILLS

Computer Programs - Microsoft Word and Excel

Maintain confidentiality, manage time and work without supervision, multi-task

Flexible and willing to adapt to change, lifelong learner

Office - Type 40+ WPM, multi-line phones, file, fax, copy, schedule, and use standard office equipment

WORK EXPERIENCE

Freelance Writer / Published Author January 2015 – Present

Self-Employed Ontario, Oregon

Freelance writer for Non-Fiction Authors Association

Published 15 books of poetry, available on Amazon.com

Developed working relationships with community partners

Demand Response Driver

SRT – Malheur Express / Malheur Council on Aging June – August 2022

Transport clients and/or packages to and from destinations

Arrive at destinations on schedule

Use navigation applications to determine best route

Interact with clients professionally at all times

Inspect and ensure vehicle is fueled and ready for use

Keep mileage records and repair records up-to-date

Library Assistant August 2013 – November 2014

Treasure Valley Community College Ontario, Oregon

Assisted students, instructors, advisors, and librarians by answering questions, giving directions, and teaching equipment usage

Worked independently and as part of a team to complete tasks and maintain an organized workspace

Customer Account Manager December 2012 – March 2013

Aaron’s Ontario, Oregon

Managed customer accounts in person and over the phone

Built company profits by establishing customer relationships, providing quality service, and paying attention to details

Took initiative to generate revenue for the company by following up on contracts, meeting customers where they were at and by enforcing contractual agreements

Materials Coordinator September 2012 – December 2012

Pacific Interpreters Dallas, Texas

Processed service requests and email orders of equipment to aide in improving communication between English and non-English speakers

ATS Interviewer January 2011 – December 2011

Six Flags over America Arlington, Texas

Contacted customers and engaged them in interviews to obtain marketing information for surveys

Encouraged positive relationships with customers and advertised for the company by handing out promotional gifts

EDI TECH / DATA PREP TECH September 2003 – May 2008

Trailblazer Health Enterprises

Process apps for Medicare providers signing up for payment and electronic remittance notices & provide support for software via telephone.

ADMIN. ASST. November 1999 – February 2003

Dallas Zoo-Children’s Zoo Ed. Dept.

Assisted Curator by providing general office support, researching & processing purchase orders, and requisitions, answering multi-line phone, file, fax & copy documents, and sub for educational interpreters.

CLERK / PAGE April 1985 – November 1999

Dallas Public Library

As Clerk: cataloged books and other materials into d-base (processing 2600 books and materials in three months!), also served as Fine Arts Division clerk, repairing recordings and books.

As Page: file & sort as well assist library patrons. Served as President of Staff Association, 1999 & managed book sale café.

EDUCATION

West Texas A&M University, Canyon, Texas - Music Performance Major August 1990 – May 1992

El Centro College, Dallas, Texas - Music Performance Voice Major January 1986 – May 1989

Richland College, Dallas, Texas - Mandarin Chinese, Spanish, English Three years

Skyline High School, Dallas, Texas – Advertising, Art, ROTC, Mandarin Chinese Four Years 1984

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