Rochelle J. Elder

***** * ********* *** #****

Aurora CO 80016

303-***-****

OBJECTIVE:

To obtain a Quality position that utilizes acquired knowledge and experience while offering an opportunity for professional growth and advancement of my current professional skills

EDUCATION ACHIEVEMENTS:

Community College of Denver

(Completed one and a half years towards business administration degree)

Graduated Rangeview High School; Aurora, Colorado

PROFESSIONAL SKILLS

Quality Assurance, ISO compliance, Root Cause Analysis, Problem Resolution, Hiring and Mentoring Personnel, Employee Evaluations, Internal and External Customer Service, General Administrative, Data Entry, Accounting, Accounts Receivables, Accounts Payables, Payroll, Advanced use of Microsoft Office 2003, 2007 & 2010, Windows-based proprietary applications, Completed Customer Relations training w/ GE Capital Card Services

PROFESSIONAL EXPERIENCE:

Gerber Collision: Englewood Co March 2019-Present

Parts Manager/ AR/AP

●Schedule estimate and repairs appointments for damaged vehicles. Ran front office,

●Collected all A/R from insurance or customers for repairs on claims.

●Invoiced for money due

L & L Heating & Air Conditioning; Parker, CO June 2018 – March 2019

Dispatcher

●Answer incoming calls for appointments for their heating, plumbing, and electrical needs.

●Schedule techs to go fix the issues, help with payroll weekly

●Invoices and collecting money that is owed.

Kforce: Kaiser Permanente; Aurora, CO November 2017 – April 2018

Customer Service

* Answer incoming calls for Kaiser Permenente patients to help them schedule appointments or get messages to there doctor.

* Help patients with concerns they may have with out the need for medical advise.

ABRA Autobody & Glass; Aurora, CO January 2015- April 2017

Customer Service Manager/AR

•Front desk coordinator, run the front desk and daily schedule to for the Aurora location.

•Gave customers estimates on what the repair of their cars would be, also uploaded the information to the insurance companies.

•Used multipal systems to get the correct information for each different situation.

OPTUM; Centennial, CO (Seasonal) March 2013 – January 2015

Customer Service Agent

•Helped customers go over different affordable health insurance plans.

•Used different internet sites to help collect information

Integrated Printing Solutions; Centennial, CO January 2012 – January 2014

Quality Assurance Supervisor

Quality Auditor

•Manage 42 people of the Quality Control Department on the production floor

•Help find where quality is most needed and match the right people for the position

•Develop and design the company’s daily reporting for Quality Control

•Quality Control Department inspects all products on all of the different machines

•Cross train the department across job diversity so we are not single threaded

•Travel to locations for QC and approvals for our jobs that are outsourced to other vendors

•Produce the schedule for all of Quality Control Department

24-7 In touch (Netflix Customer Service) (PT); Greenwood Village, CO August 2011 - October 2011

Customer Service Rep

•Cooperated with customers by Phone to make sure there inquiries were correctly answered

•Work with customers to trouble shoot their home theater systems

Karcher North America/ Windsor Floor Care; Englewood, CO March 2008 - June 2010

Customer Care

•Collaborated with customers by phone, fax and email to make sure there inquiries were correctly answered

•Developed international shipment reports for customs purpose

•Recorded and provided critical help to resolve the multiple shipments and warehouse issues

ALO-King of the Thermal Jungle; Centennial, CO October 2006 - June 2007

Quality Control/Payroll/CFO Executive Assistant

•Managing the time cards for all employees, and running all upper management reports

•Used Customer service skills to confirm and follow up with homeowners about their appointments

•Maintained and updated the client database for all of the new contacts for the call center

Conquest Collection; Westminster, Colorado January 2006 - August 2006

Legal Assistant / Medical Collections Representative

•Used Customer service skills to contact debtors, via mail and/or telephone, with the intent to collect on past due medical accounts

•Facilitated the use of the Internet, along with various telecommunications methods to obtain information regarding debtors

•Set personal goals to exceed specific monthly quota’s set by the executives

EZ Pickens; Denver, Colorado June 2005 - November 2005

Bartender / Server

•Exceptional customer service skills needed to provide clientele with enjoyable dining experience

•Provided quickly use of problem solving, mathematics, customer service to provide appropriate outcome for various transactions

•Managed the ordering of products used in daily business transactions

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M.J. Hecker & Associates; Denver, Colorado October 2004 - June 2005

Legal Assistant / Administrative Assistant

•Collaborated with the management on organization of files in preparation for use in state mandated court proceedings

•Maintain the client database with up to date information, acquired from various data enrichment tools

•Prepared High level reports for management, providing vital information regarding company growth and development for facilitating specific business-related decisions

A-Shed USA; Denver, Colorado (part time) May 2004 - Oct 2004

Administrative Assistant

•Assisted management with data entry, developing financial reports, filing paperwork, and scheduling associates

•Provided drivers with navigation coordinates for shipment of materials and quality assurance for post-delivery reports

•Managed organization finances and accounting reports for the company

SOURCECORP; Englewood, Colorado October 2003 - May 2004

Data Entry Associate

•Advanced use of the medical database to maintain, updates, review, and add new claims

•Frequently checked quality of information provided by other associates, as well as corrected various clerical and/or grammatical errors

•Helped develop training of new associates

•Managing the associates to make sure they were productive and efficient

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