Service Agent Customer
Resume:
Education ** SE ***th Court, Unit B Vancouver, WA 98684 adxfyu@r.postjobfree.com (360) 904 - 5063
To Whom It May Concern,
I am very interested in the Customer Service Agent position, which was advertised on the company’s website. I am interested in this position because the values represented to better serve customers and empower employees are values, I am looking for in an employer. Working as a server in today’s customer oriented society, timely, friendly, and proactive service are skills that are desired to enhance future business growth. As a current server who has 20 years of face-to-face customer service experience, I believe my skills would be a great addition to your team. Having been a server, host, bartender, and cashier, I am looking for a career within the customer service industry where I can better continue my professional development.
My excellent career history has been built on strong communication, interpersonal, time management and organizational skills. Within my long-term experience in the customer service industry, it has taught me how to exceed each customer’s expectations, enhance customer’s experiences and resolve issues through critical problem- solving. I believe that great customer service is more than just a skill, it is connecting and building a trusted and loyal relationship with your customers. Throughout my service career, I have been noticed by my customers, employers, and co-workers for being the friendliest and assertive server. My demonstrated dedication to optimize customer care will be a tremendous contribution to the growing success of your team, I am confident that my skills, work ethic and energetic drive will readily translate to the position.
Thank you for your time and consideration, enclosed is my resume to better display my experience and skills. I hope to have the opportunity to meet with you in person to discuss the Customer Service Agent position and my background in more detail.
Sincerely,
Linh Cady
Linh Cady
710 SE 135th Court, Unit B
Vancouver, WA 98683
(360) 904 – 5063
adxfyu@r.postjobfree.com
Summary: Dedicated and reliable professional with 20 years of experience delivering exceptional, friendly, and efficient customer service. Seeking to pursue a position to further develop my skills and experience.
Education
Newberg High School, Newberg Oregon
High School Diploma
Experience
Server/ Bartender, Main Event, Vancouver WA August 2014 – Present
• Effectively communicate with kitchen/ bar staff regarding customer inquiries, allergies and special requests.
• Consistently maintaining and ensuring quality standards and expectations by adhering to sanitization, and food and alcohol safety control policies and regulations.
• Appropriately suggests menu items, specials and restaurant favorites to customers to increase restaurant sales.
• Monitor dining room to maximize guest experience ensuring a positive dining experience.
• Resolve customer complaints promptly using critical problem solving and answer customers’ inquiries.
• Accurately record orders and provide correct change amount to customers.
• Effectively delivers orders and picks up orders from the kitchen in a timely manner for continuous efficiency.
• Assist in training new waiters, floor staff and bartenders on customer expectations, restaurant protocols and safety procedures.
• Team-Player, takes initiative to help wherever needed.
• Positively build and maintain relationships with customers to encourage guest satisfaction and repeat business.
• Worked with a diverse group of employees – demonstrating a well-developed communication skill.
Cashier, WinCo Foods, Vancouver WA November 2010 – July 2015
• Accounted for daily cash drawer before and after each shift by reconciling monies collected to system reports ensuring that cash drawer was accurate.
• Operated computerized cash register and various electronic payment processing systems; issuing receipts, refunds, credits and change outstanding.
• Maintained accurate recording of purchase and product inventories by ensuring product departments were properly marked and that total, taxable and nontaxable purchases were properly recorded.
• Efficiently scanned groceries, coupons, and enter discounts to ensure cash receipts are balanced to the register reports.
• Maintained a safe and clean work environment by complying with safety procedures and store quality standards.
• Provided excellent, friendly, and quality customer service.
Gaming Server, Last Frontier Casino, La Center WA March 2008 – October 2014
• Advertised, marketed and recommended menu items to customers to increase restaurant sales and to ensure customer satisfaction.
• Assisted manager with daily tasks to ensure floor operations ran efficiently.
• Promptly resolve customer complaints using critical problem solving.
• Maintained serving quality standards, restaurant cleanliness by following safety protocols and regulations.
• Efficiently worked under high stress situations – adapting to any situations and attending to large parties.
• Assist in training new employees on customer expectations, restaurant protocols and safety procedures.
Bartender, Owl’s Nest, Portland, OR April 2006 – March 2008
• Increased restaurant sales by maintaining a detailed knowledge of the menu to provide recommendations and promote daily specials to customers.
• Maintained restaurant quality standards by adhering to state and federal regulations on food and alcohol.
• Responsible for bar and restaurant inventory accountability and replenishment.
Server/ Bartender, Joes Crab Shack, Vancouver WA April 2003 – May 2006
• Demonstrated the ability to keep restaurant and bar organized, clean, stocked, and safe.
• Ensured positive customer dining experiences while working in a fast-paced environment.
• Assisted in training and guiding new employees of proper restaurant procedures and safety protocols.
References
Mike Lorente
Owner
Main Event
3200 SE 164th Ave #204
Vancouver, WA 98683
(360) 904 – 5974
Jason Pinny
Manager
Main Event
3200 SE 164th Ave #204
Vancouver, WA 98683
(360) 936 – 0928
Angel Buckles
Co-Worker
Main Event
3200 SE 164th Ave #204
Vancouver, WA 98683
(360) 241 – 5103
Treesa Olson
Co-Worker
Main Event
3200 SE 164th Ave #204
Vancouver, WA 98683
Newberg High School, Newberg Oregon
High School Diploma
Experience
Server/ Bartender, Main Event, Vancouver WA August 2014 – Present
• Effectively communicate with kitchen/ bar staff regarding customer inquiries, allergies and special requests.
• Consistently maintaining and ensuring quality standards and expectations by adhering to sanitization, and food and alcohol safety control policies and regulations.
• Appropriately suggests menu items, specials and restaurant favorites to customers to increase restaurant sales.
• Monitor dining room to maximize guest experience ensuring a positive dining experience.
• Resolve customer complaints promptly using critical problem solving and answer customers’ inquiries.
• Accurately record orders and provide correct change amount to customers.
• Effectively delivers orders and picks up orders from the kitchen in a timely manner for continuous efficiency.
• Assist in training new waiters, floor staff and bartenders on customer expectations, restaurant protocols and safety procedures.
• Team-Player, takes initiative to help wherever needed.
• Positively build and maintain relationships with customers to encourage guest satisfaction and repeat business.
• Worked with a diverse group of employees – demonstrating a well-developed communication skill.
Cashier, WinCo Foods, Vancouver WA November 2010 – July 2015
• Accounted for daily cash drawer before and after each shift by reconciling monies collected to system reports ensuring that cash drawer was accurate.
• Operated computerized cash register and various electronic payment processing systems; issuing receipts, refunds, credits and change outstanding.
• Maintained accurate recording of purchase and product inventories by ensuring product departments were properly marked and that total, taxable and nontaxable purchases were properly recorded.
• Efficiently scanned groceries, coupons, and enter discounts to ensure cash receipts are balanced to the register reports.
• Maintained a safe and clean work environment by complying with safety procedures and store quality standards.
• Provided excellent, friendly, and quality customer service.
Gaming Server, Last Frontier Casino, La Center WA March 2008 – October 2014
• Advertised, marketed and recommended menu items to customers to increase restaurant sales and to ensure customer satisfaction.
• Assisted manager with daily tasks to ensure floor operations ran efficiently.
• Promptly resolve customer complaints using critical problem solving.
• Maintained serving quality standards, restaurant cleanliness by following safety protocols and regulations.
• Efficiently worked under high stress situations – adapting to any situations and attending to large parties.
• Assist in training new employees on customer expectations, restaurant protocols and safety procedures.
Bartender, Owl’s Nest, Portland, OR April 2006 – March 2008
• Increased restaurant sales by maintaining a detailed knowledge of the menu to provide recommendations and promote daily specials to customers.
• Maintained restaurant quality standards by adhering to state and federal regulations on food and alcohol.
• Responsible for bar and restaurant inventory accountability and replenishment.
Server/ Bartender, Joes Crab Shack, Vancouver WA April 2003 – May 2006
• Demonstrated the ability to keep restaurant and bar organized, clean, stocked, and safe.
• Ensured positive customer dining experiences while working in a fast-paced environment.
• Assisted in training and guiding new employees of proper restaurant procedures and safety protocols.
References
Mike Lorente
Owner
Main Event
3200 SE 164th Ave #204
Vancouver, WA 98683
(360) 904 – 5974
Jason Pinny
Manager
Main Event
3200 SE 164th Ave #204
Vancouver, WA 98683
(360) 936 – 0928
Angel Buckles
Co-Worker
Main Event
3200 SE 164th Ave #204
Vancouver, WA 98683
(360) 241 – 5103
Treesa Olson
Co-Worker
Main Event
3200 SE 164th Ave #204
Vancouver, WA 98683
Contact this candidate