Sales Associate Production
Resume:
Gregory Buck
*********@****.***
Continuous Improvement Advocate / Customer Oriented Leader / Revenue Driven Manager
Enthusiastic store manager with over 10 years’ experience leading associates to better the customer experience, increase consumer loyalty, and grow store profits.
Professional Experience
Tractor Supply Company 2020 – 2023
Store Manager
Running the store by setting clear expectations for associates, training with a keen sense for consumers needs and handling all financial responsibilities for this location. Always setting an example for customers, associates and superiors that emphasizes a strong business & customer service focus.
Responsibilities:
Successfully handled all aspects of human management by sourcing qualified candidates, conducting thorough standardized interviews, training new associates, coaching for peak performance, handling corrective actions efficiently yet delicately, while also handling scheduling, including special requests, aspects of payroll and human relation matters as they arose.
Effectively managed the stores budget, including vendor relations, price changes, ordering & receiving, store promotions and marketing undertakings.
Positively resolved escalated situations, while coaching associates on de-escalation skills, so as to promote the absolute best experience for each customer that came through our doors.
Kept the upmost cleanliness & followed all safety protocols at the store both for customer satisfaction & to keep merchandise in prime condition, as well as for the wellbeing of all staff.
Improving consumer loyalty & company ROI by following 3 key customer service principles:
(1) Always being available to the customer (2) Making the process of finding answers to your customer’s questions easy & quick (3) Always being compassionate & consistent with customers.
Northern Tool & Equipment 2016 – 2020
Senior Assistant Manager
Managing associates with a strong focus on customer & vendor relationships, while continually looking to improve processes in order to increase company ROI, and presentation a strong aptitude to not only meet, but exceed company sales targets.
Responsibilities:
Continued…
Gregory Buck - Page Two
Accomplished a positive overall care of staff, their wellbeing, career development, training and more. Investing in associates is the key to customer satisfaction and a positive return on investment for a company.
Successfully resolved issues that arose using a strong conflict resolution and de-escalation skill set. Handling situations without intervention from others, so as to take ownership over the matter and demonstrate a durable commitment to accountability to both the customer and the associates.
Consistently set, meet and exceed company goals through extensive planning, forecasting, communication & transparency with staff on expectations and plans.
Established & fostered professional vendor partnerships that allowed for the growth of a shared interest in collaboratively delivering on shipment expectations.
Protected company assets & minimized loss by ensuring all store standards & operating procedures are met, including workplace safety, inventory control, and loss prevention.
Bargain Hunt 2014 – 2016
Assistant Manager (2014-2015)
Store Manager (2016)
Honda Manufacturing of America 2002 – 2010
Production Associate
Leading by example in a team-oriented setting to meet company objectives, exceed production goals, and working alongside management to aid in procedure enhancement.
Home Depot 1990 – 2002
Assistant Store Manager (1999-2002)
Department Manager (1997-1999)
Sales Associate (1990-1997)
Manager running hiring, scheduling, corrective action, coaching, human resources, payroll and termination for a 50 person staff. Taking the lead and setting a high standard for customer interaction, while encouraging an open-door policy for continuous improvement efforts to increase associate loyalty, customer perception and business profits.
Educational Background
High School Diploma
References Available Upon Request
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