Support Analyst Desktop
Resume:
Steven Picard
*******.**@*****.***
Seeking a Technical roll that will allow me to continue to grow and learn new skills I have spent considerable time in IT and security rolls as well as business development and sales. I would like to be able to use these skills to hep a company grow and improve their current business performance.
EMPLOYMENT HIGHLIGHTS:
The Acquisition Group 03-2019 – 05-2021
Business to business sales for Telus communications. Involving talking with potential customers informing them of the options that Telus could offer the small business needs.
Stratiform 02-201*-**-****
Support for SME clients’ desktop support and admin processes. User account creation dealing with third parties for purchasing products and services relocation of services.
Independent reseller for NAVIGATA Communications 04-2011 – 06-2020
Acting as a independent reseller for Navigata communications. Reselling Communication links Telephony systems and Data center and Co-location services.
Independent Consultant 05-1999 - Current
Contracting to clients including consulting on policies and procedures as well as security posturing and planning. Implementations. As well as other support activities.
Westminster consulting 08-2008 – 09-2009
Acted as a Resource Manager sourcing future employees for clients using internal databases as well as third party resources. I worked to qualify candidates based on skills as well as corporate fit.I negotiated rates with Candidates and Clients.
PROCAD Software 12-2007 – 07-2008
Supported Clients with issues of AutoFlow AutoISO AutoOrtho and AutoElectric functionality and best use through phone and occasional site visits I was responsible for issuing licenses to clients. I also did internal IT support.
BG Canada 09-2006 – 09-2007
Desktop Support Analyst doing day to day operations. Backup tape rotation and offsite pickup co-ordination. Monitor incident Que. respond to issues with HP laptop, desktop, Printer and plotter issues. Oil and Gas software. AcuMAP and Land and Exploration software. Also helped administer Altiris. Implemented a Astrix IP telephony system. Requirement gathering programed and deployed handsets.
AspenTech 02-2002 - 07-2006
As the Senior Security Analyst. I provided guidance for corporate policy. As a member of our SOX compliance team, I created policies and procedures. Optimized McAfee E-policy Server and agent Infrastructure. I decreased Non-Compliant machines from 40% to less than 0.03% in an 1800 computer environment.
I Acted as a Contract Supervisor for a few desktop roll out projects I selected the 3rd party supplier and Screened and hired candidates. When the contractors were hired trained and supervised the contractors on the procedures and internal applications.
Lead for the Identification, containment, and eradication of viruses. Created feedback to IT operations teams for areas of improvement. Changes made resulted in a reduction from 3-4 weekly virus outbreaks affecting 100+ computers to 18 months with no Virus outbreaks larger than 3 computers.
Acting as a Desktop Support analyst I had a Support ratio of 125 users per Support Analyst. I did support for end users with setup and problem solving of Visual Studio configuration issues. Contributed to projects including SUS, and McAfee E-Policy. Supported several Business Applications Oracle Scopus and Interactive Intelligence ACD.
ABB Western Region Support 04-2000 - 10-2001
Supported servers for 6 offices From B.C. to Manitoba reporting to a manager for Western Canada. Managed Servers running Microsoft Windows NT4 Server and Lotus Domino Server Managed the migration of 3 sites to Windows 2000 AD.
Supported 95 users in 7 locations running NT4 and Windows 2000 Professional Lotus Notes and several application and management suits. 24-7 phone support. Single point of contact.
Westburne Plumbing 09-1999 – 10-1999
I lead a team of 8 people upgrading computer hardware and software in preparation for Y2K.I was responsible for planning and scheduling the 125-machine deployment. I also developed and documented procedures and scripts for the contractors to use while deploying computers.
Computers for Schools 02-1998 – 08-1998
Starting as a computer analyst I was asked to take on a lead technical roll. I was the responsible to teach employees Dos 5.0, 6.22. Windows 3.11, Windows 95. One of my other rolls included cataloging computer systems and arranged for orders to be fulfilled.
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