Customer Service Assistance
Resume:
Winston Crawford
I am eager to apply my background in economics and entrepreneurship to a
challenging opportunity in a growth oriented organization. My dual nationality allows me to live and work freely in North America and Europe. My business in the Denver Metro area, Tech Mavens LLC, provides on-site IT support. 23565 E Roxbury Drive
Aurora, CO 80016
*****************@*****.***
techmavensllc.com
Experience
Orica, Watkins, CO — Sourcing Coordinator (S2P)
April, 2022 - May, 2023
Managed approximately $10M-$20M spend across various categories including indirect materials, MRO, direct materials, capitalized assets and services. Submitted tenders, RFPs, and RFQs in SAP Ariba, negotiated contracts, obtained internal approvals, and delivered savings.
Established favorable pricing, delivery schedules, and payment terms. Worked with the Sr. legal advisory to ensure the protection of Oricas interests. Conducted in-depth spend analysis of the Chemicals category to deliver savings of over 200K USD in FY23 through supplier consolidation and distribution network optimization.
Worked with the procurement, planning, logistics and distribution, and master data teams to improve the efficiency of Orica’s supply chain process. Given full ownership of external vendor price updates and intercompany sub-agreement maintenance in SAP Ariba for the North America region. Spearheaded the implementation of an RPA for quarterly price updates. Trained colleagues in Mexico, Dominican Republic and Canada on the use of SAP Ariba. Assisted in the maintenance of master data in SAP 4/S and Fiori such as source lists and transportation lanes to enable the creation of purchase requisitions and purchase orders.
Reported on global indexes such as the Henry Hub gas index. Analyzed the businesses exposure to the U.S. chemical excise tax.
Actively participated in supplier relationship management, fostering strategic partnerships, and driving continuous improvement initiatives to enhance supplier performance and safety.
SKlILLS
Strategic Sourcing
SAP S/4Hana
SAP Ariba
ERP
MRP
R-Studio
Power BI
DUAL CITIZEN
U.S.A. and Netherlands
AWARDS and COURSES
Colorado State University President’s
Scholarship
Cyber-Security Awareness National
Foreign Affairs Training
Foreign Affairs Counter Terrorism
(FACT) School
FAA Standard Operating Procedures
Training Certificate
Certified Apple Service Provider
INTERESTS
FAA Private Pilot
PADI Rescue Scuba Diver
Market Systems
Finance
Trading and Derivatives
Innovative Technologies
The MacShack, Fort Collins, CO — Apple Certified Repair Technician June, 2021 - November, 2021
Responsible for the front-end management of the retail store including sales, appointment scheduling and customer assistance.
Completed repairs and services for all Apple products, further developed my understanding of information technology and software development. Received extensive training and gained experience in customer service procedures to ensure compliance with Apple standards and enabled me to uphold a consistent level of quality service.
Computer and laptop sales, laptop screen replacements, data backup, transfer and recovery services, virus and malware removal, software installation. U.S. Census Bureau, Fort Collins, CO — Enumerator
April 2020 - February 2021
Collected and analyzed data on citizens, prepared reports for federal population surveys.
Met with supervisors regularly to submit completed assignments and discuss objectives.
Identified and reported problems, resolved inconsistencies in interviewee's responses. Hooked Inc., Fort Collins, CO — Sales Representative October 2019 - March 2020
Prospected and finalized contracts with corporate clients such as IHOP and Dairy Queen.
Created engaging content that adds value for hooked users, increasing customer traffic for Hooked partner companies.
Provided professional customer service for partner companies and Installed Hooked Inc. software on POS systems, streamlined on-boarding processes for new clients. U.S. Embassy, Dakar, Senegal — State Department Internship June 2017 - August 2019
Initiated the use of Python and R-Studio to analyze data sets for the Office of Financial Management.
Created and presented training modules for locally employed staff at USAID. Researched and reported political affairs for the embassy's Chief Political Officer, including Senegal's international prison transfer program. Designed information packets and seminars for incoming government employees. EDUCATION
Colorado State University, Fort Collins, CO — Economics B.A. August 2016 - May 2020
Business Administration Minor - Entrepreneurship and Innovation Osbourn Park High School, Manassas, VA — Advanced Diploma August 2014 - June 2016
Canadian College Italy, Lanciano, Italy — Semester Abroad February 2014 - June 2014
Frankfurt International School, Frankfurt, Germany — I.B. Diploma Candidate
June, 2012 - June, 2014
AFFILIATIONS
Sigma Nu Fraternity — Delta Phi Chapter
Global Village Community Coordinator
Rams Flying Club — Rams Flying Club
Founder of Registered Student Organization
Poland Drive Orphanage
Volunteer
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