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Customer Service Assistance

Aurora, CO
May 31, 2023

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Winston Crawford

I am eager to apply my background in economics and entrepreneurship to a

challenging opportunity in a growth oriented organization. My dual nationality allows me to live and work freely in North America and Europe. My business in the Denver Metro area, Tech Mavens LLC, provides on-site IT support. 23565 E Roxbury Drive

Aurora, CO 80016



Orica, Watkins, CO — Sourcing Coordinator (S2P)

April, 2022 - May, 2023

Managed approximately $10M-$20M spend across various categories including indirect materials, MRO, direct materials, capitalized assets and services. Submitted tenders, RFPs, and RFQs in SAP Ariba, negotiated contracts, obtained internal approvals, and delivered savings.

Established favorable pricing, delivery schedules, and payment terms. Worked with the Sr. legal advisory to ensure the protection of Oricas interests. Conducted in-depth spend analysis of the Chemicals category to deliver savings of over 200K USD in FY23 through supplier consolidation and distribution network optimization.

Worked with the procurement, planning, logistics and distribution, and master data teams to improve the efficiency of Orica’s supply chain process. Given full ownership of external vendor price updates and intercompany sub-agreement maintenance in SAP Ariba for the North America region. Spearheaded the implementation of an RPA for quarterly price updates. Trained colleagues in Mexico, Dominican Republic and Canada on the use of SAP Ariba. Assisted in the maintenance of master data in SAP 4/S and Fiori such as source lists and transportation lanes to enable the creation of purchase requisitions and purchase orders.

Reported on global indexes such as the Henry Hub gas index. Analyzed the businesses exposure to the U.S. chemical excise tax.

Actively participated in supplier relationship management, fostering strategic partnerships, and driving continuous improvement initiatives to enhance supplier performance and safety.


Strategic Sourcing

SAP S/4Hana

SAP Ariba




Power BI


U.S.A. and Netherlands


Colorado State University President’s


Cyber-Security Awareness National

Foreign Affairs Training

Foreign Affairs Counter Terrorism

(FACT) School

FAA Standard Operating Procedures

Training Certificate

Certified Apple Service Provider


FAA Private Pilot

PADI Rescue Scuba Diver

Market Systems


Trading and Derivatives

Innovative Technologies

The MacShack, Fort Collins, CO — Apple Certified Repair Technician June, 2021 - November, 2021

Responsible for the front-end management of the retail store including sales, appointment scheduling and customer assistance.

Completed repairs and services for all Apple products, further developed my understanding of information technology and software development. Received extensive training and gained experience in customer service procedures to ensure compliance with Apple standards and enabled me to uphold a consistent level of quality service.

Computer and laptop sales, laptop screen replacements, data backup, transfer and recovery services, virus and malware removal, software installation. U.S. Census Bureau, Fort Collins, CO — Enumerator

April 2020 - February 2021

Collected and analyzed data on citizens, prepared reports for federal population surveys.

Met with supervisors regularly to submit completed assignments and discuss objectives.

Identified and reported problems, resolved inconsistencies in interviewee's responses. Hooked Inc., Fort Collins, CO — Sales Representative October 2019 - March 2020

Prospected and finalized contracts with corporate clients such as IHOP and Dairy Queen.

Created engaging content that adds value for hooked users, increasing customer traffic for Hooked partner companies.

Provided professional customer service for partner companies and Installed Hooked Inc. software on POS systems, streamlined on-boarding processes for new clients. U.S. Embassy, Dakar, Senegal — State Department Internship June 2017 - August 2019

Initiated the use of Python and R-Studio to analyze data sets for the Office of Financial Management.

Created and presented training modules for locally employed staff at USAID. Researched and reported political affairs for the embassy's Chief Political Officer, including Senegal's international prison transfer program. Designed information packets and seminars for incoming government employees. EDUCATION

Colorado State University, Fort Collins, CO — Economics B.A. August 2016 - May 2020

Business Administration Minor - Entrepreneurship and Innovation Osbourn Park High School, Manassas, VA — Advanced Diploma August 2014 - June 2016

Canadian College Italy, Lanciano, Italy — Semester Abroad February 2014 - June 2014

Frankfurt International School, Frankfurt, Germany — I.B. Diploma Candidate

June, 2012 - June, 2014


Sigma Nu Fraternity — Delta Phi Chapter

Global Village Community Coordinator

Rams Flying Club — Rams Flying Club

Founder of Registered Student Organization

Poland Drive Orphanage


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