Lalngaihtluangi

St. James Court A taj Hotel

Room no. 235, 51 Buckingham Gate

Westminster, London

SW1E6AF

E-mail adxfxr@r.postjobfree.com

Contact 075********

I am a Spa professional with the experienced of 14 years, hands-on trainer, thumping product knowledge, guest satisfaction, revenue oriented with self-discipline and motivated, excellent oral and written communication abilities, team player with friendly attitude towards colleagues and guests.

Have acquire the following skills whilst working with the Taj Group

Ability to work autonomously.

Ability to work independently and to partner with others to promote an environment of teamwork.

Ability to effectively manage workloads, meet deadlines, assess priorities, and manage multiple tasks.

Good organizational and planning skills.

Ability to work under pressure.

I have shouldered the following responsibilities during my tenure with Indian Hotels.

Be the single point of contact for Dignitaries, VIP and VVIP guests and co-ordinate their Spa experience.

Delivered exceptional service by greeting and serving customers in a timely and friendly manner.

Managed opening and closing duties, including restocking items and reconciliation of the cash drawer.

Successfully initiated and implemented a higher level of expectation of service which resulted in the higher client list and higher revenue.

Handled and distributed all incoming and outgoing mail as well as incoming and outgoing calls.

Consistently received positive feedback from guests on performance reviews.

Provided coaching, mentoring, and consultation to staff to enhance staff development.

Enhanced company reputation by the level of the quality of each individual service, along

with exceptional customer service.

Ensure all dealings with guests at the Spa and health club area to meet or exceed the hotels operating standards.

Ensure the guest experience is relaxing and in accordance with the hotel’s standard.

Ensure that the Spa team adhere to all hotel’s and company operational and service standards.

Able to analyse and interpret the needs of clients and offer appropriate options, solutions, and resolutions.

Responsible for the department training plan and conduct hands-on training.

Responsible for reviewing all guest feedback results and implement improvements to ensure guests satisfaction.

Regularly monitor all equipment for the proper functioning in the Spa and health club area to ensure maximum guest satisfaction.

My work experience of the last 13 years with the esteemed organization is as under:

Taj Exotica Resort & Spa, Goa July 2008 to February 2009 Spa Therapist

President Mumbai IHCL Selections July 2009 to December 2010 Spa Therapist

Taj Bentota Resort & Spa Srilanka December 2010 to October 2011 Spa Therapist

Senior Spa Therapist & Spa Receptionist the Taj Mahal Palace & Tower Mumbai October 2011 to October 2015

Taj Santacruz Mumbai Oct 2015 to April 2018 Guest Relations Executive Front office

The Taj Mahal Palace & Tower Mumbai April 2018 to Aug. 2019 Guest Relations Executive Salon & Spa

Spa Manager & Jiva Spa Specialist Taj 51 Buckingham Gate Suites and Residences & St James Court A Taj Hotel London August 2019 to August 2020

The Taj Mahal Palace & Tower Mumbai as a Guest Relations Executive Salon & Spa Till date

Academic Qualifications

Perusing Master of Science Counselling and Family therapy From Indira Gandhi International University (IGNOU).

Bachelors of Tourism Studies from Indira Gandhi International Open University (IGNOU) with first class.

Senior Secondary from Mizoram Board of School Education (MBSE).

DECLARATION

I do here by declare that the above statement is true to the best of my knowledge.

May 26, 2023

London

LALNGAIHTLUANGI

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