Documentation Specialist Customer Service

Amy R. Masimore

** ******** ***** *****: 717-***-****

York, PA 17404 Q Email: ***********@*****.***

Hard working, goal oriented and motivated individual with a pleasing personality. Enjoys working on a team with tasks as well as alone. Finds happiness working with people and helping others. Strives to perform better than expected in everything and appreciates feedback on tasks performed. Has worked in customer service at most places of employment in addition to labor tasks and administration. Does well multitasking and working fast paced in high stress situations. Tasks performed and positions held include: Logistics documentation specialist; Office manager and receptionist; department supervisor and manager; Cashier; Assistant service manager; maintenance technician.

Key strengths include:

●Customer Service

●Sales

●Cost containment

●Quality assurance

●Personal oversight and management

●Organization

Work Experience

●Client Service Advisor, Apple Automotive York,PA, April 2021 - Current - Responsibilities include: Provide assistance, advice, education and information to clients regarding their vehicle maintenance and repair needs. Work with insurance companies and extended warranties and complete claim repairs. Maintain a specified effective labor rate, hours per repair order, and gross profit.

●Front End Supervisor; Installed Sales Coordinator, Lowe’s Store #2409 York, PA, March 2020 - April 2021 - Responsibilities include: Leading and enabling a team of fulfillment associates to deliver the best possible customer experience. Including coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Planning, scheduling, monitoring, and implementing operations in the front end of the store with focus on the Fulfillment department. Daily collaboration and communication with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service, operations, and safety objectives.

●Office Manager; Receptionist, Jax’s Galloping Groomer, York, PA, June 2019 - February 2020 - Responsibilities include: Managing day to day operations including scheduling customer appointments. Creating and maintaining social media accounts for the business. Assisting customers and staff with clients (cats and dogs) as needed throughout their visit.

●Office Manager, Apple Automotive Collision Centers, York, PA, July 2014 - June 2017 - Responsibilities include: Managing day to day operations within the office. One on one customer service, scheduling appointments, updating customers and insurance companies throughout the repair process. Ordering parts, inspecting and checking them in upon arrival and organizing them into their proper location. Organizing and filing invoices. Working directly with insurance companies and other businesses for accounts receivable and payable.

●Logistics Documentation Specialist, BDP International, York, PA, April 2013 - July 2014 - Responsibilities include: Create, edit, and complete closing of audit documents for international shipments. Sending documents electronically and mailing originals to the customer so that they are able to receive their goods at foreign receiving ports.

●Office Manager, York Collision Center (York Auto Group), York, PA, October 2006 - August 2010 - Responsibilities include: Managing day to day operations within the office. One on one customer service, scheduling appointments, updating customers and insurance companies throughout the repair process. Organizing and filing invoices and customer files. Working directly with insurance companies and other businesses for accounts receivable.

●Assistant Service Manager, Detail Manager, Diehl Toyota/York Auto Group, York, PA, May 2006 - October 2006 - Responsibilities include: Customer service and scheduling appointments. Informing customers of repair status and selling services and repairs. Employee scheduling and overseeing technicians. To oversee all necessary paperwork on new and used vehicles to be serviced and prepped for sale. Tracking and organizing all new and used vehicles at the service department.

●Program Assistant, Northwestern Human Services, York/Adams County,PA, September 2008 - May 2010 - Responsibilities include: Assisting traumatic brain injury clients with everyday living in a home setting and living a functional life in public. Completing state mandated documentation of all medications passed to clients and full reports of all events taken place during shift.

Education

●Harrisburg Area Community College - York, PA

January 2011 - May 2013

Major: Criminal Justice - Legal Studies (GPA 3.74)

●Central York School District

Graduated June 2003 (GPA 3.88)

General Education

Skills

●Proficient in Microsoft Word, Excel, Outlook and Internet.

●Proficient in Google Drive, Sheets, Documents and Internet

●Experience in Microsoft Access

●Proficient in several programs and systems

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