Laissy Amaral

Marlborough, MA 017**-***-*** **** adxfwh@r.postjobfree.com

Results-driven professional with 8+ years of experience in human resources, accounting management, operations management, and pharmacy operations across various roles. Highly skilled in developing & implementing staff orientation programs, streamlining procedures, and automating office operations. Adept at managing teams, providing constructive feedback, and implementing incentive programs that increase employee retention to fuel long-term organizational growth. CORE COMPETENCIES

● Human Resources

● Account Management

● Pharmaceutical Operations

● Performance Management

● Employee Relations

● Company Leadership

● Payroll Management

● Unemployment Claims

● Organizational Development

● Process Improvement

● Conflict Resolution

● Labor Relations

PROFESSIONAL EXPERIENCE

Framingham Station Brazilian Steakhouse Framingham, MA Human Resources and Accounting Manager Mar 2022 - Present

● Manage payroll and benefits for 50+ employees, ensuring accurate and timely processing and adherence to all legal requirements.

● Ensure company-wide compliance with local, state, and federal laws and regulations, reducing potential legal risks by 80%.

● Develop and implement staff orientation programs and training initiatives, resulting in an improvement in collaboration and communication among team members, showcasing excellent leadership skills.

● Motivate employees through incentive programs and constructive feedback, increasing employee retention by 15%.

● Oversee and manage workers' compensation cases, achieving a 90% success rate in tracking, reporting, and legal mechanics.

● Handle employee claims involving performance-based and harassment incidents with tact and sensitivity.

● Collaborated with senior management and performed benefits analysis and corrective action planning.

● Implement performance review and motivational strategies, leading to an increase in HR team productivity and job satisfaction according to company policies.

● Improve customer satisfaction ratings by providing staff with industry-leading training and enabling them to implement speedy resolutions for diverse issues.

● Manage a team of 40+ employees, reducing workflow stoppages and achieving 95% on-time project completion.

● Automate office operations while managing client correspondence, records tracking, and data communications.

● Facilitate communication and coordination between employees and management.

● Develop organizational filing systems for confidential employee records and reports.

● Create organizational filing systems for records, correspondence, and all company documents.

● Maintain optimal staffing levels by tracking vacancies and initiating recruitment and interview processes.

● Enhance team workflows and employee job satisfaction by coordinating communication between managers and employees.

● Identify and resolve complex 10+ employee issues per day that affect management and business decisions.

● Hone expertise in Intuit QuickBooks financial software, enabling organized finance, such as cash flow management, invoicing, estimating, and paying bills.

● Conduct financial audits and recommended revisions resulting in cost savings of $300,000 annually.

● Develop and implement employee handbook, leadership training, team training, and payroll processes for a team of 50+ employees. Office Assistant Jan 2022 - Present

● Process and file 500+ documents per week with 100% accuracy and efficiency, exhibiting strong organizational skills.

● Respond to an average of 50 customer inquiries per day, resolving 90% of issues on first contact.

● Maintain a well-organized and stocked inventory of office supplies, reducing supply shortages by 70%.

● Increase efficiency in processing financial and employee documents by 50% through the streamlining of procedures.

● Create and deliver high-quality presentations and proposals for use in meetings.

● Implement a new record-filing system, resulting in a 50% reduction in the time spent searching for and retrieving documents.

● Reduce travel expenses through efficient scheduling and arrangement of business meetings and travel calendars.

● Maintain a 100% accurate and up-to-date staff directory and company policy handbook for the human resources department.

● Develop common document templates and excel spreadsheets for use by executives and employees.

● Coordinate and support over 40 special assignments for staff, resulting in an overall increase in productivity and efficiency. Oliveiras Restaurant Peabody, MA

Restaurant Manager Jun 2021 – Jan 2022

● Cultivated a positive customer experience by delivering exceptional service and ensuring customer satisfaction.

● Revitalized staff performance by conducting rigorous interviews, developing comprehensive training programs, and overseeing day-to- day operations.

● Gathered customer feedback and implemented positive changes, resulting in a 15% increase in customer satisfaction ratings.

● Ensured accurate financial records by reconciling daily cash and credit card transactions, resulting in a 98% error-free record.

● Streamlined procurement processes by negotiating prices and contracts with 20+ vendors.

● Administered vendor relationships by effectively communicating and negotiating pricing and product quality.

● Optimized inventory levels by forecasting supply need based on previous demand and business levels.

● Drove a 15-person team of cooks and back-of-house staff to ensure efficient and productive operations.

● Executed menu changes, resulting in a 10% increase in customer satisfaction ratings and a 20% increase in revenue.

● Rewarded top-performing staff and motivated teams through recognition programs.

● Oversaw payroll and timekeeping, resulting in a 99% accuracy rate and timely payment for employees.

● Guaranteed a safe & welcoming environment for guests & staff by enforcing health, safety, and sanitation protocols.

● Resolved customer issues to their satisfaction, stimulating a 95% customer retention rate.

● Handled inventory and ordered supplies based on demand, resulting in a 20% reduction in waste and spoilage.

● Provided effective leadership and direction to 15 team members, displaying remarkable interpersonal skills. Vitoria Apart Hospital Serra, ES Brazil

Hospital Pharmacist May 2017 – Feb 2018

● Procured and dispensed medical products and supplies in accordance with pharmacy laws and code of ethics, filling and verifying an average of 1000+ prescriptions per day.

● Managed inventory and ordering of medicines, and all medical and surgical equipment, overseeing streamlined inventory to minimize overhead and maximize efficiency.

● Monitored patient medication records, conducting necessary utilization reviews, and counseling patients on proper medication use, including dosages, indications, side effects, and contraindications.

● Supervised and coached a team of 100+ pharmacy technicians and trainees, effectively prioritizing tasks and organizing workflows to increase productivity.

● Provided comprehensive clinical pharmacy services and pharmaceutical care, including patient-oriented counseling and advice on prescriptions, alternatives, and over-the-counter medications, to patients and doctors.

● Ensured safe and secure storage of medicines and hospital supplies, maintaining accurate patient and medication records in compliance with government regulations and department policies.

● Verified the accuracy of physician orders, billing information, and medication dispensing machines within hospital pharmacies, resolving errors promptly, showcasing key organizational skills.

● Stayed up to date on pharmacy regulations, treatments, and industry research, providing educational information sessions and programs for families, healthcare providers, and community organizations.

● Monitored and counseled 100+ chronic disease patients (on regular hospitalization, emergency room, adult and child intensive care center and surgical center) to maximize treatment efficacy, interpreting and filling prescription orders and counseling customers on appropriate dosage and self-administration schedules, side effects, and possible interactions.

● Displayed strong attention to detail and communication skills, responding to queries and concerns from patients, healthcare professionals, and physicians in a timely and effective manner.

Farmacia Avenida Vitoria, ES Brazil

Pharmacy Manager Mar 2015 – Mar 2018

● Led and managed a team of 8 pharmacy technicians and other pharmacists to ensure the safe and effective dispensing of medications, resulting in a 20% increase in customer satisfaction ratings, portraying strong leadership skills.

● Administered vaccines to patients, including influenza and pneumonia, resulting in a 95% vaccination rate and a decrease in the incidence of vaccine-preventable diseases.

● Managed pharmacy inventory, reducing waste by 15% through proactive monitoring and efficient ordering.

● Oversaw day-to-day operations of a multi-departmental facility, providing direction and guidance to 50+ employees, resulting in improved productivity and reduced staff turnover.

● Produced accurate and detailed financial reports for a board presentation, resulting in improved financial performance and strategic decision-making.

● Implemented a leadership development and coaching program, resulting in an increase in employee promotions and career advancement opportunities.

● Educated 10,000+ patients on medication safety, potential side effects, and optimal administration methods, resulting in improved patient adherence and better health outcomes.

● Advised patients on over-the-counter devices and medication options, resulting in improved symptom management and patient satisfaction.

● Established and enforced clear pharmacy security policies, protecting drug inventories from theft and damage, resulting in 0 drug losses and improved patient safety.

● Administered muscular injections for 100+ individuals, ensuring everyone was comfortable with the process.

● Carried out comprehensive medical history and medication reviews, identifying potential medication-related issues, leading to improved patient outcomes and reduced hospital readmissions.

● Ensured medication compliance and safety by comparing prescription details against safety standards and insurance requirements, resulting in improved patient safety and adherence.

● Maintained a clean and organized pharmacy area, resulting in improved patient safety and satisfaction.

● Recruited, hired, and trained 50+ staff members, providing ongoing development and continuing education. Governo do Estado do Espirito Santo Espirito Santo, Brazil Chemistry & Biology Teach September 2009 – October 2012

● Demonstrate solid Knowledge of Scientific rules and understanding the content matter.

● Establish, communicate, and demand high expectations for student learning and quality of work.

● Use a multitude of instructional strategies and activities that are academically rigorous and highly engaging.

● Execute detailed lesson plans mapped to year-long academic plan to address learning needs.

● Take full responsibility for student failure and constantly working to respond to the students learning needs.

● Created interesting course plan to meet academic, intellectual and social needs of students, always maintaining classroom management.

● Laboratory preparation, keeping critical thinking as a focus for the students be able to solve problems not just in academic development. CERTIFICATIONS/COURSES

ServSafe Alcohol Advanced Certification - Oreng Consulting Oct 2023 QuickBooks - Mghightech Sept 2022

ServSafe Food Handler Training - Oreng Consulting Aug 2022 Oxygen Therapy - Labluh Apr 2021

Hydradermabrasion - Labluh Apr 2021

Administration of Injectables and Blood Collection - Primer Cursos e Consultoria - Brazil Dec 2017 Leadership-Focused Coaching - Regional Pharmacy Council Espirito Santo - Brazil Jan 2017 New Treatments for Diabetes - AstraZeneca - Brazil Apr 2016 Introductory Training for Competency-Based Recruiting and Feedback - Avenida Drugstore - Brazil Nov 2015 EDI Certificate in ESOL International (1 Year Flexi Study/Premium English) - ECM College – Republic of Ireland Feb 2013 Basic Competence Course of The Training Program by The School - Ministry of Education – Brazil Sept 2012 School Transport Safety Program - Ministry of Education – Brazil Jan 2012 National Program of Continuing Education in Educational Technology - Municipal Secretary of Education – Brazil Nov 2011 Specialist in Inclusive Education and Diversity - Instituto Superior de Educação e Cultura Ulysses Boyd - Brazil Nov 2010 Special Pedagogical Training Program for Teachers in Chemistry- Universidade Metropolitana de Santos - Brazil Nov 2009 Pharmaceutical Prescription, Clinical Pharmacology and Clinical Pharmacy - Instituto Cabral Educacional - Brazil Dec 2007 Pharmaceutical Care Implementation Program - Paulista Congress of Pharmaceuticals & VII International Seminar for Pharmacists - Instituto Cabral Educacional - Brazil Oct 2007 EDUCATION

University Center of Espirito Santo Colatina, Brazil Bachelor’s in pharmacy December 2008

SKILLS AND INTERESTS

Technical Skills: Microsoft Office Suite, SharePoint, Google Workspace, Canva, Adobe, CRM, ERP, Supply Chain Management, Windows, iOS, QuickBooks

Interests: Reading, Fashion, Kayaking, Canoeing, Bowling, Swimming, Yoga, Jewelry Making, Cooking, Puzzles, Home Decoration, Watching Movies, Podcasts

Languages: Portuguese, English

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