Amber Clemens

Avondale, AZ *****

Phone: 480-***-****

E-mail: adxfw2@r.postjobfree.com

Seasoned sales professional with a high level of customer service and behavioral health experience, possesses a positive and upbeat attitude ideal for patient/client customer service. Will use the understanding, compassion, and desire necessary to help others as a BHT. Seeking a BHT position where hard work and know how will provide the opportunity for growth within the organization.

SUMMARY OF SKILLS

•Excellent communicator both verbal and written with strong people skills

•Understanding of how to provide compassionate and caring service to patients/clients

•Vast customer service, administrative, and office skills with ability to type 60+ WPM

•Working knowledge of Microsoft Office programs and switchboard operation

•Strong organizational, analytical, and quantitative skills, using all types of communication

•Skilled in team building, motivating, training, and retaining a sales staff to achieve and exceed company goals

WORK EXPERIENCE

Caretaker January 2022 – Present Clemens Family, Avondale, AZ

•Coordinate daily family activities and create 6-plus concurrent schedules efficiently

•Tend to daily family needs to include meal preparation, bathing, and grooming

•Oversee family medical needs, schedule medical appointments, manage distribution of medications

•Coordinate and oversee learning, treatment, and program participation of family members while consistently solving their problems

•Provide transportation to events, school, appointments, and other activities

Behavioral Health Technician (BHT) August 2021 – January 2022

Terros Health, Phoenix, AZ

•Worked as a Behavioral Health Technician supporting the Arizona Families FIRST Program

•Coordinated meetings and scheduling between clients and case managers

•Scheduled client assessments, drug testing, and coordination of programs

•Traveled to clients’ residences, delivered paperwork and documented all interactions

Delivery Driver November 2018 - August 2021

Uber & Postmates in both OH and AZ

•Provided customer service using new technology to provide transportation and delivery services

•Drove individuals often using people skills to deescalate situations

•Maintained car, provided comfortable work environment to passengers

Sales Manager January 2015 – October 2018

Rand Solutions, Warren, OH

•Managed between 20 and 50 telemarketers

•Trained, hired, fired, promoted, motivated, produced schedules, and submitted payrolls for all company employees

•Provided second tier customer service on inbound calls to deescalate customer complaints and finished sales as a closer on outbound calls in a competitive market

•Ran the entire facility, oversaw the switchboard operations, ran the dialing service and was responsible for overall security of the building

Weigh Master/Administrative Assistant January 2014 – December 2014

Sabre Demolitions, Warren, OH

•Managed scale operations, prepared trucking spreadsheets, weighed and classified all materials transported off the project site

•Prepared trucking logs, organized weight tickets by material transported, class, and correspondence using Excel and other Microsoft Office products

•Corresponded with trucking and disposal facilities and maintained vendor relationships

Assistant Manager of Hotel and Conference Center February 2010 – December 2013

Rodeway Inn & Conference Center

•Handled finances, managed cash for all business payments, secured finances and transported finances from company safe to bank for deposit

•Oversaw bartending, housekeeping, laundry, groundskeeping, and lobby upkeep

•Greeted guests, checked guests in and out, ran the switchboard, processed payments, and booked reservations

•Prepared banquets, booked reservations, filled orders, organized and completed entire banquet set up and tear down

•Hired security, caterers, bartenders, and servers and planned and scheduled all other aspects and special requests of clients from start to finish

EDUCATION, CERTIFICATIONS and ACCOMPLISHMENTS

•Currently pursuing a Bachelor of Psychology Degree at ASU

•Real Estate Certification from ETI Technical Center, Niles, OH

•Choffin Career Tech classes at Youngstown State University, Youngstown, OH

•GED

•Four-time recipient of the Rand Solutions Quarterly Top Representative Award for companies’ highest level of sales

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