AH

Amber Hawkins

Professional Summary

Enthusiastic business leader with dynamic experience planning, leading and improving activities to support successful business operations. Strategic in developing policies, managing staff and developing new revenue streams. Focused on motivating staff and working with diverse personality types to drive improvements.

Work History

Miss Mushie An Sum Fun'gi - Owner/Operator

Tuolumne, CA

04/2020 - Current

Created business plans, process and procedures, provided customers with superior products and, or services, developed and nurtured long term customer relationships, projected a professional corporate image, responded quickly to issues, creative client presentations. Improved records management systems for leases and contracts to boost renewals timeliness.

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● Optimized team hiring, training and performance. Founded and managed Type business, growing revenue to $Amount in first year.

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Performed statistical analyses to gather data for operational and forecast team needs.

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Introduced new methods, practices and systems to reduce turnaround time.

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Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.

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Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

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Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

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Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

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Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

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● Trained and developed team members to build human capital.

● Cultivated forward-thinking, inclusive and performance-driven adxfw0@r.postjobfree.com

+1 (209) 984-641

Tuolumne, CA 95379

Skills

● Team Oversight

● Scheduling

● Product Branding

● Business administration

● Financial Management

● Partnership development

● Search Engine Optimization

● Budgeting

● Staff Management

● Budget development

● Negotiation

● Coaching and mentoring

● Strategic planning

● Project Management

● Client Service

● Operations management

● Human Resource Management

● Profit and Loss

● Business launch

● Investor relations

● Marketing

● Business planning

● Business Development

● Contract Management

● Relationship building

● Verbal and written communication

● Consulting

Education

06/1991

Body Relief Massages By Amber - Certified Massage Therapist Tuolumne, CA

01/2000 - Current

company culture to lead industry innovations.

Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.

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Created and monitored promotional approaches to increase sales and profit levels.

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Conducted target market research to discover customer needs and analyze competitor trends.

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Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

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Consulted with customers to assess needs and propose optimal solutions.

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Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.

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Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.

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Managed large budgets, collaborating with other departments to eliminate redundancies.

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Generated revenues yearly and effectively capitalized on industry growth.

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● Trained and motivated employees to perform daily business functions. Maintained up-to-date administrative records to monitor operational conditions.

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● Aligned branding initiatives and sales strategies with client goals. Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.

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Implemented reflexology, manipulating feet of patients to relieve symptoms throughout body and restore total-body balance.

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Created marketing advertisements to increase awareness of services and boost sales.

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Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.

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Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.

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Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.

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Maintained client treatment records and designed long-term care programs for return customers.

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Advised athletes on areas of concern causing pain or predisposing to injury, instructing on warm-up and stretching techniques to relieve dysfunction and prevent injury.

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Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief and relaxation effect.

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● Spoke with clients regarding health history, expectations, services and Sonora High School

Sonora, CA

Associate Of General Studies: General

Education

11/2000

Calaveras School of Massage

Calaveras Calf

Certified Massage Therapist : Swedish

Massage

Completed professional development

in massage therapy

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Self Employed Services - Certified Reiki Master

Tuolumne, CA

03/2000 - Current

Sierra Physical Therapy - Physical Therapist Aide

Sonora, CA

06/2002 - 10/2004

procedures for safety and customer satisfaction.

Relieved muscular tension and alleviated cellulite through myofascial release and instruction in self-myofascial release therapy.

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Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.

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Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.

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Treated back pain, insomnia, depression and anxiety through use of hot stones along sides of spine, in palms and upon feet, abs and legs.

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Provided safe, effective and appropriate massage therapy techniques during customer appointments.

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Assessed guest needs and identified muscle issues, medical conditions and contraindications before beginning session.

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Provided treatment for medical conditions and injuries through therapeutic massage.

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● Prepared oils and lotions for massages.

Advised clients on areas such as posture, at-home exercises and stretches.

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Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.

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● Completed full Type assessments to determine best courses of actions. Introduced meditation, guided imagery, breathing techniques and reiki to patients and families.

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Guided group therapy for Type clients with focus on self-advocacy, self-healing and empowerment.

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Led weekly group with up to Number participants focusing on meditation, reiki and self-healing.

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Effectively maintained caseload of Number sessions per week using alternative therapies.

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Maintained excellent attendance record, consistently arriving to work on time.

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Used Microsoft Word and other software tools to create documents and other communications.

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● Increased customer satisfaction by resolving issues. Developed and implemented performance improvement strategies and plans to promote continuous improvement.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Handled Number calls per day to address customer inquiries and concerns.

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● Received and processed stock into inventory management system. Sonora Regional Medical Center - Physical Therapy Aide Sonora, Calf

05/2001 - 06/2002

Offered expert mobility assistance with physical support, wheelchairs and other strategies.

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Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments and arranging files.

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Administered massages and traction to relieve pain, improve comfort levels and decrease or prevent deformity or crippling.

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Smoothly assisted, positioned and secured patients at therapy devices to support safe treatment protocols.

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Taught patients how to live within limits of capabilities and celebrated successes.

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Completed passive and active manual therapy techniques to help patients manage pain and related symptoms.

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Evaluated patients and collected measurements to properly fit orthopedic devices and medical prostheses.

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Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.

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Assisted patients with employing assistive devices such as splints and braces to support treatment goals.

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● Communicated with physicians to provide updates on patient care. Worked in acute care setting and created individualized exercise programs for patients.

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● Answered questions from patients via email, phone and in person. Assisted Number Physical Therapists to initiate different patient care plans in outpatient setting.

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Scheduled patient appointments to meet treatment requirements and provide quality care.

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Followed all HIPAA rules and regulations regarding patient confidentiality.

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Provided in-home therapeutic treatments to patients after hip replacement surgery.

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Observed patients during treatment to compile and evaluate data on patients' responses and progress and reported to physical therapist.

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Cleaned and organized work area and disinfected equipment after treatment.

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Transported patients to and from treatment areas using wheelchairs or providing standing support.

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● Recorded treatment given and equipment used.

Provided treatment to patients suffering from sports-related injuries to prevent loss of sensitivity as well mobility.

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Conferred with staff to discuss and evaluate patient information for planning, modifying and coordinating treatment.

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Reviewed patient medical history and referral notes from other medical practitioners to understand health problems and suggest appropriate physiotherapy regimen to facilitate movement for daily activities.

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● Improved patient muscle strength by Number% through progressive Tuolumne County Roads Department - Flagger

Tuolumne, CA

01/1994 - 06/1997

resisted exercise and re-education of balance reactions, walking and daily living skills.

● Taught chronic pain management techniques to patients. Counseled over Number patients daily to instruct on surgery and post-surgical care.

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● Enforced safety procedures with all patients.

● Maintained supply inventory by placing orders when supplies ran low. Updated and maintained charts to reflect on patient progress and treatments using Software.

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● Worked with patients from age Number to Number.

Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.

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● Recorded patient status in progress notes.

● Conferred with clients to develop plans for post-treatment activities Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.

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Evaluated effectiveness of treatment plans and implemented modifications.

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Assessed treatment plans and made adjustments for maximum benefits.

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● Communicated with physicians to provide updates on patient care. Administered massages and traction to relieve pain, improve comfort levels and decrease or prevent deformity or crippling.

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Assisted Number Physical Therapists to initiate different patient care plans in outpatient setting.

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Scheduled patient appointments to meet treatment requirements and provide quality care.

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● Answered questions from patients via email, phone and in person. Provided in-home therapeutic treatments to patients after hip replacement surgery.

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Taught patients how to live within limits of capabilities and celebrated successes.

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Worked in acute care setting and created individualized exercise programs for patients.

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Followed all HIPAA rules and regulations regarding patient confidentiality.

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Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.

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● Patiently directed motorists towards detours and alternate routes.

● Used flagging tools such as stop and slow paddle and red flag.

● Organized and maintained site equipment during slow hours.

● Professionally communicated with motorists stuck in stopped traffic. Intimately familiar with flagging safety regulations and equipment as published by OSHA.

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● Provided essential instructions to foremen, crew chiefs and other Goodies Clothing Store - Third Key Assistant Manager Sonora, Calf

06/1987 - 06/1992

flaggers.

Managed work zones using large signs and hand signals to direct traffic.

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● Familiar with use of hand signaling procedures.

Spoke clearly and confidently to drivers to provide detour routes and direct around work areas.

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Controlled flow of traffic through construction areas and work zones on busy highways and interstates.

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Warned construction crews of approaching vehicles that failed to stop in effort to prevent injuries and accidents.

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Attended to needs and safety of pedestrians by stopping traffic at crossing locations.

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Controlled drivers' speed, movement and routes with hand signals and signs.

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Developed key relationships with both adults and children through effective communication and purposeful engagement.

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Identified unsafe drivers and documented vehicle information for authorities.

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Put out barrels and cones to prevent driver access to specific roads or areas.

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Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.

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Installed warning flags and used hand signals to catch drivers' attention about hazards.

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Prevented traffic intrusion onto construction sites and protected workers.

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Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

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Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

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● Developed strategy to increase sales and drive profits. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

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Developed organizational structure to outline and direct rules, roles and responsibilities.

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Increased employee performance and job satisfaction to strengthen retention and engagement.

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Directed promotion and brand loyalty efforts to build direct relationships with customers.

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Helped with planning schedules and delegating assignments to meet coverage and service demands.

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Created employee schedules to align coverage with forecasted demands.

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Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable

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service.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

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Mentored team members to enhance professional development and accountability in workplace.

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Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

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Assisted in organizing and overseeing assignments to drive operational excellence.

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● Monitored security to protect employees, customers and property.

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