Customer Service Assistant Manager

JusTINE LInpsay

***** ********** ** *** ***, Charlotte, North Carolina, 28262, US + 704-***-**** + **************@*****.***

Professional Summary

Excellent track record of resolving issues, increas

ng customer satisfaction, and driving overall operational improvements

Dedicated, team-oriented, and disciplined, with a strong desire to succeed.

Establishes strong bonds with corporate sponsors.

Skills

© Team building ‘© Athletic training and coachi

© Ms office © Customer service

Relationship development ‘© Team management

# Fitness equipment expertise ‘© Communications

Problem resolution

Education

‘Communication Studies - Associate of Science - 2015

North Carolina State University - Raleigh, NC

Work History

Professional NFL Cheerleader - March, 2022 to Present

Carolina Panthers & Charlotte FC Team Store - Charlotte, NC

© Demonstrated excellent teamwork and a strong work ethic by encouraging camaraderie.

© Trained extensively and observed proper nutrition for S months leading up to national football game Pre-season

‘Used dynamic listening and open-ended questioning skills to effectively communi

ce with a diverse group of athletes, coaches, and game

officials,

‘Small Business Speci

Charter Communicaton -

list - March, 2021 to February, 2022

charlotte, NC

# Recommended exis

ing and new customers Spectrums Business newest upgraded offers.

© Collaborated on all stages ofthe systems development lifecycle from requirements gathering to production releases.

‘© Demonstrated care to existing customers accounts, asking op

nded questions to help dive the sale

Assistant Manager - June, 2020 to February, 2021

Planet Fitness - Charlotte, NC

‘© Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.

nds and v

# Provided weekly work schedules to employees to accommodate business dem

ation requests

© Was in charge of onboarding new employees, which included tral

, mentoring, and new hire paperwork.

Keep track of all ans

1 on a daily basis and generate invoices and reports for the manager.

Store Manager - October, 2017 to May, 2020

‘T-Link Wireless - Charlotte, NC

4 Successfully led key projects which resulted

‘¢ Monitored multiple databases to keep tack of all company inventory.

‘¢ Prepared departmental contracts for attorney approval

«Planned a

«Effectively controlled the release of proprietary a

executed management duties

confidential information for general client lists

Assistant Manager - June, 2015 to September, 2017

‘Metro By T-mobile - Charlotte, NC

‘¢ Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing a all times. # Implemented merchandising plans to drive

profitability, collaborating with visual merch

1 Developed a

‘¢ Helped team members deliver poite and positive service to every customer by closely monitoring behaviors a

team to develop strategy.

implemented promotional strategies to drive business success

nd maintain budgetary guidelines

offering consteuctive guidance

Sales Assistant - November, 2014 to June, 2015

Dillard's - Charlotte, NC

© Greeted customers and offered assistance with merchandise selection, accessory selection, and purchase completion.

‘Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process.

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