ALNARDO FUENTES

Customer Service Manager-Marriott Vacation Club International

Lakeland, FL 33810

adxfvx@r.postjobfree.com

863-***-****

Motivated All Lines Claims Adjuster specializing in personal, property, casualty and bodily injury losses. Negotiate peaceful resolutions of all claims with an emphasis on fairness and thoroughness. Trustworthy dependable and team player. Licenses All lines claim adjuster 620 Florida & Georgia Adjuster, South Carolina Adjuster

#readytowork

Authorized to work in the US for any employer

Customer Service Adm Manager

Marriott Vacation Club International - Lakeland, FL 2017 to Present

Serve as a technical expert on collection matters for team members. Assist manager with various reporting and scheduling tasks. Provide coaching to team members and perform quality assurance checks on production when needed. Pursue collections and keep accounts current by contacting customers via telephone or email. Act as primary contact for collection issues.

* Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Perform other reasonable job duties as requested. Account Manager

State farm Insurance - Lakeland, FL

2016 to 2017

Account manager, sales, customer service, coverage review, negotiations. Bodily Injury Specialist

First Acceptance Insurance - Tampa, FL

2016 to 2016

Daily task of all claim's lines regarding auto liability accidents to include bodily injury, settlements, negotiations, litigations and suits. Daily investigation, collections and subrogation. Maintain a daily diary of over 200 files.

Field Claims Specialist 620

Specialty Group Inc - Orlando, FL

2015 to 2015

WORK EXPERIENCE

Conduct daily field work regarding auto claims to settle, investigate, interview, scene photos, all work related to auto claims investigation.

Bodily Injury Adjuster/ All Lines 620 / State Florida Direct General Insurance - Tampa, FL

2014 to 2015

Georgia, North Carolina

Daily task of all claim's lines regarding auto liability accidents. Daily investigation fraud and EUO when needed and interviews, litigations and report writing. Verified coverages available for all claims. Maintain a daily diary of over 125 files. Claims Adjuster/ BI Adjuster/ SIU

Geico Insurance - Lakeland, FL

2001 to 2014

Review, investigate, litigation and settle automobile liability claims as well Medical claims for over 200 files. Maintain a full desk pending along with continual attorney and adverse carrier negotiation and requests, along with compliance with state statutes. Assist SIU department. High school or equivalent in General

Tomas C. Ongay - Bayamon

August 1985 to May 1988

MS Office

Microsoft Office

Receptionist

training

Marketing

Inventory

Scheduling

Operations

Payroll

Microsoft Word

Account Management

Negotiation

Quality Assurance

Management

Recruiting

Interviewing

Office Management

EDUCATION

SKILLS

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Administrative Experience

Microsoft Outlook

Insurance License

March 2016 to March 2018

Customer Service 440

Insurance License

February 2001 to February 2020

All Lines Adjuster 620

Supervisory Skills: Motivating & Assessing Employees — Completed July 2019

Motivating others through feedback to identify improvements or corrective actions. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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CERTIFICATIONS AND LICENSES

ASSESSMENTS

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