Claims Adjuster Customer Service
Resume:
ALNARDO FUENTES
Customer Service Manager-Marriott Vacation Club International
Lakeland, FL 33810
******@***.***
Motivated All Lines Claims Adjuster specializing in personal, property, casualty and bodily injury losses. Negotiate peaceful resolutions of all claims with an emphasis on fairness and thoroughness. Trustworthy dependable and team player. Licenses All lines claim adjuster 620 Florida & Georgia Adjuster, South Carolina Adjuster
#readytowork
Authorized to work in the US for any employer
Customer Service Adm Manager
Marriott Vacation Club International - Lakeland, FL 2017 to Present
Serve as a technical expert on collection matters for team members. Assist manager with various reporting and scheduling tasks. Provide coaching to team members and perform quality assurance checks on production when needed. Pursue collections and keep accounts current by contacting customers via telephone or email. Act as primary contact for collection issues.
* Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of employees. Perform other reasonable job duties as requested. Account Manager
State farm Insurance - Lakeland, FL
2016 to 2017
Account manager, sales, customer service, coverage review, negotiations. Bodily Injury Specialist
First Acceptance Insurance - Tampa, FL
2016 to 2016
Daily task of all claim's lines regarding auto liability accidents to include bodily injury, settlements, negotiations, litigations and suits. Daily investigation, collections and subrogation. Maintain a daily diary of over 200 files.
Field Claims Specialist 620
Specialty Group Inc - Orlando, FL
2015 to 2015
WORK EXPERIENCE
Conduct daily field work regarding auto claims to settle, investigate, interview, scene photos, all work related to auto claims investigation.
Bodily Injury Adjuster/ All Lines 620 / State Florida Direct General Insurance - Tampa, FL
2014 to 2015
Georgia, North Carolina
Daily task of all claim's lines regarding auto liability accidents. Daily investigation fraud and EUO when needed and interviews, litigations and report writing. Verified coverages available for all claims. Maintain a daily diary of over 125 files. Claims Adjuster/ BI Adjuster/ SIU
Geico Insurance - Lakeland, FL
2001 to 2014
Review, investigate, litigation and settle automobile liability claims as well Medical claims for over 200 files. Maintain a full desk pending along with continual attorney and adverse carrier negotiation and requests, along with compliance with state statutes. Assist SIU department. High school or equivalent in General
Tomas C. Ongay - Bayamon
August 1985 to May 1988
MS Office
Microsoft Office
Receptionist
training
Marketing
Inventory
Scheduling
Operations
Payroll
Microsoft Word
Account Management
Negotiation
Quality Assurance
Management
Recruiting
Interviewing
Office Management
EDUCATION
SKILLS
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Administrative Experience
Microsoft Outlook
Insurance License
March 2016 to March 2018
Customer Service 440
Insurance License
February 2001 to February 2020
All Lines Adjuster 620
Supervisory Skills: Motivating & Assessing Employees — Completed July 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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CERTIFICATIONS AND LICENSES
ASSESSMENTS
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