Administrative Assistant Member Team

Trillia Doss

Chicago Heights, Illinois *****

708-***-****• ***********@*****.***

SUMMARY

Objective To Obtain a Position Within your Company to utilize and enhance my skills and experience. I have held, at one time or another, the following positions:--shift manager, shift supervisor, task supervisor, and regular worker, equally adept by myself, or with others. Seasoned Professional Full Charge Bookkeeper/Administrative Assistant / Billing Supervisor / HR Supervisor who works independently and is able to juggle multiple priorities and meet tight deadlines without compromising quality.

This was done by training customer service representatives to handle non escalated supervisor calls, thus freeing up time for supervisors to handle more important issues. A result-driven manager with hands-on experience as an office manager, factory manager, production manager, inventory control, scheduling/planning, shipping supervisor and supervisor of quality audit department within fast- paced environments, proven ability to lead and motivate employees. Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. AREAS OF EXPERTISE

• Results-driven leader with a proven track record of success in large-scale technical project management roles including directing an application’s transition from one owner to multiple changes & ownership.

• Hands-on and highly motived technical learner recognized for outstanding initiative including developing a strong programming skillset in six months without formal training.

• Career-spanning success in leadership positions including managing large technical groups and providing training to a range of team members.

• Human Resources is responsible for the recruitment, hiring and retention of a qualified, diverse workforce and assisting employees throughout the employment continuum. In collaboration with other departments within the City, Human Resources will develop and implement policies and procedures that will foster a positive workplace environment for our employees while maintaining compliance with local, state and federal laws.

• The Human Resources Department is committed to providing exceptional service to all prospective, current and past employees. Human Resources will respond to inquiries with respect and individual attention from the first inquiry regarding a job opening or benefit question through the retirement process. Professional Experience

T&S Cleaning Inc. South Holland,Illinois

Director of Operations. (5/2013- Present)

Oversaw day-to-day activities of 7 Full Time hourly employees.

• Carrie out full time supervisor responsibilities as well as fulfill acting full time supervisor role.

• Worked as secretary, constructed the secretarial works system, constructed the secretarial works system and classification, preparing and typing all types of the letters and correspondences and sending E-mails and archiving.

• Preparing Contracts and Execution of said documents.

…Continued…

Trillia Doss

• Contract Negotiations & Proposal

• Setup of Multiple accounts & Verification of documents & signatures via Docusign.

• Supervising them in their daily assignment's, as a unit cleaner..

• Major categories: all purpose cleaners (Lysol branded products), disinfectant sprays

(Lysol), bathroom cleaners (Lysol branded products), toilet bowl cleaners (Lysol), rodenticides (D-Con), rug cleaners (Resolve), floor care (Mop & Glo) and rug and room deodorizers (Love My Carpet).

• Responsible for payroll, staffing, schedules, purchasing.

• Arrange schedule for in house night cleaners.

Glenshire Nursing & Rehab Centre, Richton Park, Illinois HUMAN Resource Director (7/2018 – 2-2021)

Contribute significantly to the improvement of workflow communication capabilities that dramatically boost employment efficiency. Regularly deliver on-site client support including interface training. Hold ultimate responsibility of maintaining complete availability of employment resources. Key Achievements:

Analyzes wage and salary reports and data to determine competitive compensation plan.

• Writes directives advising department managers of Company policy regarding equal employment opportunities, compensation, and employee benefits.

• Consults legal counsel to ensure that policies comply with federal and state law.

• Develops and maintains a human resources system that meets top management information needs.

• Oversees the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization.

• Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance. Studies legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.

• Writes and delivers presentations to corporate officers or government officials regarding human resources policies and practices.

• Recruits, interviews, tests, and selects employees to fill vacant positions.

• Plan and conducts new employee orientation to foster positive attitude toward Company goals.

• Keep records of benefits plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting.

• Coordinates management training in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassment.

• Advises management in appropriate resolution of employee relations issues.

• Responds to inquiries regarding policies, procedures, and programs.

• Administers performance review program to ensure effectiveness, compliance,

• and equity within organization. Administers salary administration program to ensure compliance and equity within organization.

• Administers benefits programs such as life, health, and dental insurance, pension plans, vacation, sick leave, leave of absence, and employee assistance.

• Investigates accidents and prepares reports for insurance carrier.Coordinates Safety Committee meetings and acts as Safety Director.

• Conducts wage surveys within labor market to determine competitive wage rate.

• Prepares budget of human resources operations.

• Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.

• Prepares reports and recommends procedures to reduce absenteeism and turnover.

• Supervise office staff and assist residents and their families, interpersonal skills are important.

• Office word processing and spreadsheet programs.

• Maintain accounts receivable, accounts payable, human resource coordination, and management of resident files.

• Knowledge of Medicare, Medicaid, and Microsoft Office & Powerpoint.

• Excellent organizational skills & wide range of tasks and willingness to manage all the details and deadlines.

• Manage public relations between providers and help support startup of new business acquisitions.Support internal facility admissions staff in managing Medicare/Medicaid census. Rainbow Beach Nursing, Chicago, Illinois

Human Resource Coordinator (5/2010- 10/2013)

Key Achievements:

• Manages talent acquisition process, including sourcing, testing, interviewing, hiring and on boarding

• Keeps job descriptions up-to-date, accurate and compliant with relevant federal, state and local laws for all positions

• Medicaid billing

• Develops training and performance management program that ensures all employees are familiar with their job responsibilities, as well as relevant legal and safety requirements

• Creates and updates compensation strategy through market analysis and pay surveys

• Handles investigation and resolution of employee issues, concerns and conflicts

• Ensures all employment practices comply with federal, state and local regulations an updated and customized end-user manual that facilitated improved customization capabilities for the client.

Spearheaded all aspects of application training for new implementation users. Holiday Inn Express, Champaign,Illinois

General Manager (5/2000 – 6/2005)

Carried out a range of managerial responsibilities at a 71-room, select-service franchise hotel including closely tracking room availability and supporting revenue growth through the Perform platform. Collaborated extensively with team members in all departments including housekeeping, maintenance, and the front desk. Executed all human resources functions ranging from talent acquisition and employee evaluation to employee disciplinary action and termination.

Key Achievements:

Played key leadership role in achieving the largest growth in customer satisfaction rate for 2013, 2014, and 2015.

Directed the development and ongoing monitoring of high-impact sales and marketing campaigns that significantly boosted occupancy and profitability while maintaining high customer satisfaction ratings.

Coordinated the daily operations of a 35-member team including strongly emphasizing cross-departmental collaboration and communication.

Additional Experience: Assistant General Manager, Director of Sales and Marketing (Holiday Inn Express Education

Urbana High School - Diploma Urbana, Illinois

South Suburban College - Associate in Business South Holland, IL Skills

• Founded non-profit foundation (JRB Cystic Fibrosis Hope Foundation) for children with cystic fibrosis needing organ transplantation.

• Multiple medical skills

• Supervisory skills & Good working knowledge of medical terminology

• Good working knowledge of PC, Microsoft Office, Word Perfect, Windows Excel, PowerPoint, Meditech, Allscript, Epic,Sorian, Point Click Care. Creative problem solver Trillia Doss

• Exceptional communication skills

• Quick learner

• Training development aptitude

• Customer-oriented Stocking

• Personable Motivated team player

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