Customer Service District Manager
Resume:
Dedicated District Manager with
extensive experience directing
operations, sales and staffing for
numerous locations throughout area.
Excellent record of success driving
improvements and elevating public
profile for brand resulting in increased
revenue. Team leader with success
guiding, coaching and motivating
employees.
Workforce Development
Information Analysis
Vendor Management
Goal Setting and Performance
Metrics
High School Diploma
Eastern Heights
Agra, KS
05/1973
- Honor Roll
Cotti Foods dba Wendys
District Manager Wichita, KS 03/2017 to 09/2019
Identified and developed top talent within management structure to promote performance-oriented culture. Mentored team members by demonstrating best practices for sales and customer service.
Supervised 6 General Managers and managed all performance metrics within my territory.
Prepared locations for audits by analyzing marketing and inventory reports.
Strategized business operations, merchandising strategies and personnel moves.
Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
Cultivated positive rapport with associates and team leadership.
Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs. Collaborated with General Managers to improve performance and grow sales.
Performed research to maintain knowledge of competition within district.
Worked with direct reports to develop and implement action plans, improving operating results.
Drove district growth through program quality, sales initiatives and customer service.
LDF Food Group Inc. dba Wendys
District Manager Wichita, KS 02/1990 to 03/2015
Mentored team members by demonstrating best practices for sales and customer service.
Cultivated positive rapport with associates and team leadership.
Identified and developed top talent within management structure to promote performance-oriented culture. Diana
Losey
**************@*****.***
Wichita, Kansas 67216
Summary
Skills
Education and Training
Experience
DL
Supervised 6 General Managers and managed all performance metrics within my territory.
Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs. Prepared locations for audits by analyzing marketing and inventory reports.
Strategized business operations, merchandising strategies and personnel moves.
Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
Maximized branch revenue by optimizing daily operations. Oversaw store merchandising, brand exposure and product availability.
Drove virtual and customer interface utilizing technology, enhancing value and service.
Prioritized existing accounts and deployed off-premise resources to achieve set market goals.
Performed research to maintain knowledge of competition within district.
Worked with direct reports to develop and implement action plans, improving operating results.
Drove district growth through program quality, sales initiatives and customer service.
Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
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