HR Professional

*** ******* ***. *** *****, Ca ***** • ***.*** •**11 ******.********@*****.***

Sarah BURTON

SUMMARY

Innovative and inspiring Global Mobility Professional, who takes initiative and demonstrates excellent judgement. Additional strengths:

• Customer service focused

• Collaborate with stakeholders

• Self-directed

• Agile Mindset

• Strong communication skills

• Problem solver

• Team oriented

• Relationship management

PROFESSIONAL EXPERIENCE

Weichert Workforce Mobility- Irvine, CA (remote) 4/4/23 - present Engagement Manager/ Team Lead

Responsible for ensuring excellent client service delivery through operations management, account management, financial management, as well team coaching and development. Manages domestic and global engagements within the company’s global mobility organization.

Drives execution against operational goals while achieving internal and external scorecard targets. Leads a team of colleagues in meeting obligations to its clients and owner. Regularly reviews reporting, analytics, capacity, data integrity and other indicators facilitating proactive and effective team management.

Manages a portfolio of domestic and international relocation engagements. Acts as the single point of coordination for various phases of the relocation process.

Coaches, trains, and manages performance of team members. Assumes the primary responsibility for the professional development and training of the service team.

Provide leadership and team support to the relocation service team.

Establish procedures for process improvement within the team environment while ensuring with organizational practices. Manages first level escalations from customers and clients.

Coordinates, supports, manages, and reviews the delivery of third-party services to transferees by affiliates and supplier network. Specific duties include initiating services, setting expectations, coordinating delivery dates, and providing feedback relative to all aspects of the renter, homeowner, and international relocation process.

Monitors and supports collecting aged receivables within the guidelines established by the company, in connection with the accounts receivable group, to ensure proper company cash flow. Genentech, Inc. South San Francisco, CA 2014 – 1/5/22 Global Mobility Manager

Responsible for managing a portfolio of international assignees outbound the America’s Region as well emerging market countries such as (Egypt, Pakistan, India, China, UAE)

Establish and maintain ongoing communication practices with assignees and stakeholders.

Assists in communicating relocation packages; answers questions and resolves escalated issues.

Acts an advisor to internal leadership, managers, business partners and employees.

Provide guidance and complex process management to assure compliance with legal and tax obligations.

Deliver operational excellence and provide subject matter expertise and advice.

Consult with managers, HRBP’s and assignees on assignment packages, immigration and assignment policy issues.

Responsible for ensuring a high level of service with a key focus on employee experience.

Collaborate with Relocation Management Company.

ProUnlimited- Genentech, Inc. South San Francisco, CA 2012- 2014 Global Mobility Coordinator

Support global mobility managers with assignment package preparation- cost projections, letter of conditions, assignment compensation reports and payroll notification reports.

Review and audit assignment documents.

Participate in annual compensation review for all our international assignees, which required revisions to all assignment packages.

Support team on special assignments and projects.

Managed our Singapore international assignment population reporting and data requests.

Prepared monthly and weekly expat reports.

Relocation support for our domestic team- managed financial processes (wires, posting checks, requesting checks and related reporting)

Managed the termination process notifications to vendors.

Initiate vendor services.

Managed offer letter distribution, housing support for re-conveyances and subordinations as well as loan tracking.

Worked closely with our domestic team immigration provider on visa related issues.

Knowledge of Genentech/ Roche loan and subsidy program.

Immigration case management.

ProUnlimited- Genentech, Inc. South San Francisco, CA 2011- 2012 Relo and Immigration Administrative Assistant

Managed the global mobility service line and email box, and triaged support accordingly.

Team support including calendaring, preparation of meeting minutes, travel coordination, expense report preparation and mail management.

Immigration support- responsible for posing LCA’s (Labor Condition Application), initiate vendor services, create requisitions and managed reporting.

Develop, implement, and evaluate department work processes and procedures. ProUnlimited- Genentech, Inc. South San Francisco, CA 2008- 2009 Administrative Assistant

Maintain multiple complex calendars.

Facilitate communications on behalf of the team to include correspondence, mass mailings, email communications, etc.

Plan, schedule and coordinate teleconferences and onsite/offsite meetings.

Coordinate travel and conference attendance.

Process invoices, payments and expense reports using standard corporate applications.

Builds and maintains strong collaborative partnerships. Solves problems and makes decisions within general parameters set by one’s supervisor and existing standards. With guidance, exercises judgment and discretion of sensitive/confidential information.

Participates and supports a variety of projects.

Serves as a resource for the department staff and administrative team.

Participate as a member of the administrative team to include various ad-hoc committees as needed.

Provide backup coverage for AP team members.

Strives to meet the needs of customers.

EDUCATION

Cuesta College: 1999- 2001

San Francisco State University: 2002-2003

Global Mobility Specialist Certification: October 2020 OTHER

President- High School Sports Boosters

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