Business Administration Business Management Customer service
Resume:
Narkeater H Smith
Antioch, TN *****
********************@***********.***
DISTRICT RETAIL MANAGER
Authorized to work in the US for any employer
Work Experience
School Bus Driver
Grayline Bus Service - Nashville, TN
July 2015 to Present
Pick up students at stops along established routes and drop them off at school. Transport students and faculty to special events, such as field trips or sporting events. Ensure that the bus operates properly by testing brakes, tires and other components daily. Maintain safe environment within the bus by enforcing rules of conduct and responding to emergencies. Record daily/weekly reports of the amount of fuel used, number of students transported, and miles driven. Store Manager/Training Manager
Citi Trends - Nashville, TN
April 2010 to February 2015
Participated in final decision-making process regarding merchandising, promotional Directed inventory management, merchandising, loss prevention, customer servicing and sales activities for entire operation
Handled banking procedures, budgeting, and vacation schedules in compliance with company procedures to maximum productivity merchandising and employee development. Assistant Manager
Big Kmart - Nashville, TN
March 2004 to March 2010
Operations
Conducted in-depth business analysis to determine best ways to distribute merchandise to the sales floor Evaluate employee performance for reviews and leave requests. Trained 4 Managers in Training. Enforce safety rules and regulations
Store Manager
Citi Trends - Nashville, TN
October 2002 to March 2004
Performed various supervisory duties such as evaluate employee performance, Trained Managers in Training / employees as needed. Prepared reviews, and processed requisitions and related documents Coordinated deliveries with vendors, Communicate and correspond with private vendors as necessary Kept current price information on file and constantly check for accurate pricing by private vendors District Supervisor
Salvation Army - Waukegan, IL
1996 to 2002
Develop and articulate a vision and strategy for the Salvation Army stores in the assigned district. Suggested visual merchandise and floor move that increased earnings by 50% Train and monitor the development of 14 store managers, 14 Assistant Managers, and sales clerks Experience in service/banking/collections industry or previous experience with cash advances and money handling. Strong customer service, Multi-unit management, established operation policies, which included banking procedures, budgeting, and vacation schedules in compliance with company procedures to maximum productivity as I open and close stores requested by my Director of Operations. Conducted monthly meetings with store managers to inspire and motivate the team to comply with sales goals and personnel functions to ensure customer satisfaction and productive. Submitted payroll information bi-weekly for all store personnel.
Education
Certificate in Business Management
Mid-America Christian University
2013 to 2015
Certificate in Marketing
Post University - Waterbury, CT
August 2000 to June 2002
Certificate in Business Administration, Marketing, Merchandising, Textile, and Business Math
Vogue School of Merchandising - Chicago, IL
June 1978 to May 1980
Diploma in Business Math
Park Side University - Kenosha, WI
Washington Park High School - Racine, WI
Skills
• Microsoft Office
• Inventory Control
• Customer Service
• Trainer
• Merchandising
• Business Communications
• Textile
• Fashion Coordinator
• Payroll
• Retail Management Marketing
• Team player
• Excellent interactive skills Communication Skills (Written and Spoken) Strong analytical and problem solving skills Self-motivated & quick learner Ability to work in a team and individually
Ability to follow instructions with limited supervision Multi-tasking & daily work prioritization Creative Efficient & decision making High Energy & Enthusiastic Supportive Friendly & tolerant
Stays updated to developments in technology Marketing Detail, goal and action oriented Supportive (10+ years)
• Business Management
• Bus Driving
• Loss Prevention
• School Bus Driving
• Business Analysis
• Management
• Store Management Experience
Certifications and Licenses
CDL
CDL B
Driver's License
School Bus Endorsement
Passenger Endorsement
Secret Clearance
Assessments
First Aid — Proficient
September 2020
Treating common medical emergencies
Full results: Proficient
Supervisory Skills: Motivating & Assessing Employees — Completed June 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: Completed
Management & Leadership Skills: Impact & Influence — Proficient July 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Proficient
Verbal Communication — Proficient
December 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Management & leadership skills: Impact & influence — Completed January 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Problem solving — Completed
February 2021
Measures a candidate's ability to analyze relevant information when solving problems Full results: Completed
Management & leadership skills: Planning & execution — Completed January 2021
Planning and managing resources to accomplish organizational goals Full results: Completed
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Familiar
May 2021
Comprehending and responding to retail customer needs Full results: Familiar
Management & leadership skills: Impact & influence — Familiar May 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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