Flight Attendant Project Manager

Location:

Phoenix, AZ

Salary:

145,000

Posted:

May 31, 2023

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Resume:

KATHLEEN ANN REILLY

602-***-**** adxfuy@r.postjobfree.com

www.linkedin.com/in/kathyreilly2023

Versatile and collaborative PROJECT MANAGER with over 10 years progressive experience in the airline, electronics distribution, financial services and healthcare industries.

10+ YEARS PROJECT MANAGEMENT EXPERIENCE w/AGIILE, HYBRID & WATERFALL METHODOLOGIES

SAFe CERTIFIED AGILE PRACTITIONER

PMI© CERTIFIED AGILE/HYBRID PROJECT PROFESSIONAL

PMI© CERTIFIED DASM

MICROSOFT OFFICE SUITE PROFICIENT

4+ YEARS EXPERIENCE w/ SERVICENOW, JIRA, RALLY, CONFLUENCE, AIRTABLE, PRIME, SAP

PROFESSIONAL EXPERIENCE

BLUECROSS /BLUESHIELD of AR Contract Assignment, PHOENIX, AZ Feb 2023 - Present

Sr Project Manager

Lead 3-5 Healthcare Projects that are primarily Waterfall centric, but Project Manager must be able to move between Agile, Hybrid and Waterfall methodologies, depending on the project. Projects range from simple to complex and will involve multiple BCBS lines of business. Budget ranges from <$100k for a small project to $25,000,000 or more for a multi-year, multiple LOB initiative. The PM must be skilled in all stages of a Waterfall Project (Initiating, Planning, Executing, Monitoring and Control and Closing) along with the duties of Scrum Master and/or Release Train Engineer in Agile. Project Manager will liaise with IT and DEV Ops teams for Infrastructure, Configuration Management, Migration, and Security teams to migrate internal development to SaaS or PASS.

AETNA, Inc. Contract Assignment, PHOENIX, AZ Apr 2022 – Jan 2023

Sr Project Manager & Product Owner – Technical Implementations

Led cross-functional teams through projects of varying complexity to design, build and implement digital products and services for 5 Aetna Joint Venture (JV) partners (external stakeholders). Collaborated with Development team to triage customization requests from JV & COE, and participated in customization design & build process. Provided Post Go Live support to external stakeholders for SSO implementations. As Product Owner, managed product backlog while providing consultative services to JV partners on SSO implementations and other products to enhance members’ digital access to healthcare services.

Key Contributions:

Led successful collaboration with external JV partner and Aetna COE to deploy Inbound and Outbound SSO implementations for Commercial and Individual Family Plan member groups on schedule after JV team discovered development issues and increased the project scope to add IFP member group.

VENTANA MEDICAL SYSTEMS, Contract Assignment, TUSCON, AZ Aug 2021 – Apr 2022

Sr. Project Manager IV

Highly collaborative, hands-on role tasked with budget planning and development, oversaw and led 4-6 moderately complex clinical cancer trial projects, some full life cycle, some post kick-off. Accountable for developing and maintaining project plans, budgets, and timelines. Budget were typically over $10,000,000 due to working on clinical cancer trial projects lasting 7-10 years. Led project change control processes end to end; engaging senior management for a successful resolution. Main point of contact for communicating status to senior management, external and internal project stakeholders and the project team.

Key Contribution:

Facilitated successful resolution of CDx issue by utilizing stakeholder management skills of leadership, problem solving and negotiation.

WELLS FARGO AUTO CHANDLER, AZ

Portfolio Project Manager, Technical Implementations Jan 2021 – Aug 2021

Member of the Portfolio team assigned to collaborate with Change Delivery teams. Implement Agile Project Management for information migration from Wells Fargo Auto to Wells Fargo Enterprise. Collaborated with the Application Owners, the Line of Business teams, Information Security Consultants and Engineers to determine specific business needs, create cases and provide evidence of data security compliance for Wells Fargo customers.

Key Contributions:

Led three Value Stream projects and teams concurrently – Auto Digital Integration, Automate Payments, Communications & Correspondence and Capabilities India.

Collaborated with Auto Digital Integration Product Owner and team to bring project from Red to Green within two months of assignment to Portfolio Team.

WELLS FARGO, Contract Assignment CHANDLER, AZ

Project Manager – Cyber Security Oct 2019 – Nov 2020

Led projects for Wells Fargo DARE team on applications to determine if encryption was needed for confidential or restricted data at rest and oversaw implementation process from discovery through remediation. Collaborated with the cross-functional teams (Application Owner, Line of Business teams, Information Security Consultants and Engineers). Documented all processes submitted results to Wells Fargo Leadership timely for review and approval.

Key Contributions:

Completed 20 concurrent projects 6 weeks prior to 12/16/2020 project end date.

Authored new process document illustrating evidence of proof for Voltage encryption.

Completed successful encryption and remediation of Automated Payments assets.

OPTUMRx, INC. PHOENIX, AZ Aug 2018 – Oct 2019

Implementation Project Manager, Pharmacy Benefit Management (PBM)

Managed Full Life Cycle PBM Implementation projects from SOW through Post Go Live. Led a cross functional internal team of 25 individual contributors from finance, data, claims, eligibility, mail order, vendor transition, member services, benefit and clinical processes to build a pharmacy benefit program for existing or new clients. Collaborated with external partners from coalitions and their clients to capture client intent to best serve the client’s members. Engaged with internal Account Manager to ensure seamless transition from Implementation to Account Management.

Key Contributions:

Earned 100% scores on all Implementation audits.

Identified and Implemented areas of opportunity to improve turnaround times for customer portal creation in future Implementations. Ideas were incorporated into to Lessons Learned documentation.

Earned a 9.5 average personal NPS score out of 10.

UNITEDHEALTH GROUP PHOENIX, AZ Jul 2016 – Aug 2018

Business Systems Consultant & Ad Hoc Project Manager, Claims

Performed claims analysis and reporting at the Enterprise level for external customer, Minnesota Medica, for Medicare and Medicaid claims. Identified and corrected outstanding errors to maintain a payment accuracy goal exceeding 99%. Led and collaborated with external partners MN Medica and the Minnesota Department of Health and Human Services teams on projects to improve reporting processes, cyber security, claims submission accuracy and EMR management.

Key Contributions:

Modified existing SQL to improve claims data accuracy to exceed goal of 99%.

Contributed to team recovery of approximately $100 million dollars from corrected claims in 2017.

Developed and implemented an automated reporting process that reduced run time from 5 hours to 1.5 hours for internal audit reporting.

Automated all SLA reports and reduced reporting times from 5 hours to 2 hours on average.

AVNET, INC. PHOENIX, AZ Aug 2015 – Jul 2016

Product Manager, Global Division

Managed procurement and distribution of Texas Instruments Semiconductor product line through bid analysis of proposals from the inside sales team to determine best pricing and highest achievable gross profit margin. Negotiated with manufacturer to optimize GP%. Delivered exemplary customer service to both internal and external customers.

Key Contributions:

Achieved 20.92 % GP enhancement first six months in position.

Earned top performer award for Product team March 2016; additional $25,206 in GP enhancement.

Net billings $3,442,018.93 out of $4,481,576.40 for Q2 FY16; exceeded goal by 10%.

Silver Award for customer service excellence, Jan 2016.

US AIRWAYS, INC. TEMPE, AZ

Program Manager Legacy US Airways Cabin Safety Nov 2013 - Jul 2015

Oversaw the Aviation Safety Action Program (ASAP) for the Flight Attendant group and perform comprehensive quality analysis on safety event reports. Collaborated with the FAA and the Association of Flight Attendants (AFA) to develop and recommend corrective actions for safety lapses.

Key Contributions:

Developed a Safety Event Reporting process improvement that eliminated a 200+ open report backlog and reduced report turnaround times from 6-8 weeks to 2 days and brought department into FAA compliance.

Implementation Project Manager on research, design and implementation of new crew procedure for safe handling of dry ice used in galleys.

US AIRWAYS, INC. TEMPE, AZ Sept 2012 – Nov 2013

Fuel Supply Purchasing Manager Oct 2012 - Nov 2013

Managed US Airways $1,500,000,000 annual into plane fuel accounts and budget for both into plane and pipeline purchases. Developed monthly spending forecasts while reducing or eliminating payments, when possible, to optimize working capital.

Key Contributions:

Redesigned forecasting model and eliminated over $23,185,966 in fuel payments in 2013.

Collaborated with DevOps on a project to develop new SQL and reduced monthly report time from 8 hours to 3.5 hours.

Project Manager on IT project to automate fuel price reporting process.

Project Manager on SOX reporting procedure redesign that eliminated data entry errors.

US AIRWAYS, INC. TEMPE, AZ Mar 2011 - Sep 2012 Jr Project Manager - Airport Contracts

Managed US Airways 800+ third party vendor contracts. Designed and implemented department transition from manual to electronic contract filing and task management. Standardized contract templates. Assisted Regional Contracts Managers with RFI and RFP process by preparing bid solicitations, analyzing responses and comparing pricing for value-added services.

Key Contributions:

Designed and delivered an 800+ contract database project two months ahead of schedule.

Redesigned the contract-tracking procedure and reduced the signature process from 90+ days to 30-45 days.

Wrote Bio Diesel/Bio Glycol press releases for C-Level executive for 2011 Green Initiatives conference.

EDUCATION

Masters of Administration/Project Management & Organizational Leadership - Northern Arizona University

Bachelor of Science/Business Management - University of Phoenix

Post Baccalaureate Paralegal Certificate - Minnesota Paralegal Institute

Six Sigma Green Belt – Management and Strategy Institute #1974190

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