Front Desk Customer Service

Jeremy R. Edwards

**********@*****.*** • 213-***-****

Summary of Skills

●Adept people manager with intuitive sense for talent acquisition and conflict resolution

●Over five years of successful experience in retail and corporate sales

●Excellent communications skills including needs satisfaction selling and customer service

●Effective crisis management skills especially in meeting the needs of customers in high pressure situations

●Proficient user of MS Office products such as Word, Excel, and PowerPoint

●Fast learner with the ability to process large amounts of data quickly and accurately

●Works effectively with little or no supervision as an independent contributor and team player

●Excels in working in competitive and high-pressure situations

Functional Area of Expertise

Management & Sales

●Provided adaptive guest services, from routine check-ins to de-escalation in high-pressure situations

●Effectively managed cross-departmental hotel staff, providing compassionate leadership to employees and hotel guests

●Led retail and corporate sales for four consecutive years, including winning numerous sales incentive awards

●Oversaw client sales journey through cold calls, custom presentations, and sales demonstrations

●Developed client record-keeping system to track contact and financial information, upselling opportunities, and to provide high-level customer service

Employment History

Front Desk Manager 2020 - 2022

Russ Hotel, Los Angeles, CA

Library Manager 2015 - 2020

State of New Jersey, Fairton, NJ

GED Tutor 2009 - 2015

State of Indiana, Terre Haute, IN

Sales Team Manager 2005 - 2008

Access Wireless, Vancouver, BC

Corporate Account Manager 2000 - 2005

Access Wireless, Vancouver, BC

President 2000 - 2005

Think Referrals, Vancouver, BC

Education and Professional Development

Hotel Management Certification 2022

Los Angeles City College Extension

Coursework in Business Administration 2013 - 2015

Adams State University, Alamosa, CO

Sales Team Management 2004

Telus Mobility, Inc., Vancouver, BC

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