Security and Customer Service Professional
Resume:
Tina Bartowick
*************@*****.*** + Azusa, CA 91702
Summary
Seasoned Security Officer equipped with excellent communication skills consistently
maintains detailed logs of important events. Skilled in problem-solving and conflict
resolution with knowledge of law enforcement investigations. Trustworthy and
committed to honest interactions with supervisors, employees and customers.
Skills
+ Customer Service
+ Leadership Skills
+ CPR- First Aid- Adult / Adolescent /
Infant
+ Ground Patrol
+ CCTV Monitoring
+ Incident Reporting
+ Professional Demeanor
+ Verbal and Written Communication
+ Employee and Visitor Screening
+ Team Player
+ Attentive and Observant
+ Emergency Response
+ Detailed Activity Logs
+ Security Team Coordination
Active Listening
Schedule Coordinations
Team Leadership
Microsoft Office
Team Training
Coaching and Mentoring
Cooperative Attitude
Honest and Ethical
Security Regulation Enforcement
Law Enforcement Collaboration
Intruder Response and Removal
Fire Department Communication
Theft Prevention
First Aid Training
Experience
04/2022 - 05/2023
GSOC Operator, Integrated Protection Group, Los Angeles, CA
+ Monitored building and property entrances and exits to detect intrusions and protect
assets.
+ Maintained high levels of alertness throughout shifts.
+ Completed required shift logs and reports, highlighting routine activities, suspicious
circumstances and critical incidents.
+ Identified suspicious activity to determine appropriate response.
+ Monitored security cameras to identify and respond to suspicious activity.
+ Maintained calm composure during emergencies while communicating with local law
enforcement and emergency response services.
+ Inspected security systems to maintain consistent operational availability and to detect
evidence of tampering.
12/2009 - 06/2022
PERSONAL ASSISTANT / SECURITY FOR DESIGNER, Madden Designs, Los
Angeles, CA
+ Organized personal and professional calendars with reminders for upcoming meetings
and events.
+ Maintained clerical correspondence via email and phone
+ Booked flights, hotel accommodations and ground transportation for smooth business
traveling
+ Coordinated meeting and work schedules for staff teams and executives.
+ Made travel arrangements for employee trips and conferences.
+ Completed basic administrative work and managed household accounts.
+ Accompanied clients to appointments and arranged transportation.
+ Supervised property entrances and exits and monitored employee safety,
+ Oversaw highly effective security team and managed scheduling and resource
allocation.
+ Floated between security locations to check in with officers, assess security and make
proactive adjustments based on changing conditions.
12/2013 - 02/2016
CONCIERGE, HOSPITAL SECURITY, Pacific Alliance Medical Center, Los
Angeles, CA
+ Acknowledged and greeted guests entering or leaving building, promoting pleasant
environment.
+ Maintained guest privacy and building reputation by keeping information confidential.
+ Answered guest questions regarding local area, facilities and amenities
+ Delivered exceptional service to every customer through active engagement, effective
listening and well-developed interpersonal skills.
+ Assisted in verifying staff credentials, granting access to generally restricted areas.
+ Recognized security risks to properly handle situations.
10/2012 - 01/2014
SECURITY SUPERVISOR, Bowlin And Company Inc, Los Angeles, CA
+ Supervised property entrances and exits and monitored employee safety,
+ Provided security team leadership and contributed to on-call duties.
+ Monitored entire facility using CCTV while simultaneously performing dispatch duties.
+ Inspected posts and met with subordinates to outline tasks and responsibilities.
+ Managed security staff schedules for shifts, minimizing overtime costs.
+ Communicated and enforced compliance with state and local laws while emphasizing
company standards of professionalism and safety.
+ Hired, trained and managed staff of 27 Officers.
+ Worked efficiently in busy, high-risk settings while maintaining best-in-class standards
of excellence for security initiatives.
+ Developed and implemented training procedures for newly hired personnel.
03/2007 - 10/2013
GRAVEYARD SERGEANT / LEAD DISPATCHER, Andrew's International
Security Incorporation, Burbank, CA
+ Secured premises and personnel by patrolling property and monitoring surveillance
cameras.
+ Monitored entire facility using CCTV while simultaneously performing dispatch duties.
+ Managed security staff schedules for shifts, minimizing overtime costs.
+ Communicated and enforced compliance with state and local laws while emphasizing
company standards of professionalism and safety.
+ Worked efficiently in busy, high-risk settings while maintaining best-in-class standards
of excellence for security initiatives.
+ Managed staff schedules for shifts and events to minimize overtime costs.
+ Responded immediately to security threats, breaches and emergencies, following
proper protocols.
+ Inspected posts and met with subordinates to outline tasks and responsibilities.
Education And
Training
01/2007
Medical Billing And Coding Certification, Medical Billing And Coding
Chaffey Adult School, Ontario, CA
01/2007
Certificate Of Completion, Business Administration
Chaffey Adult School, Ontario, CA
01/1989
Certificate Of Completion, Accounting Technology and Bookkeeping
Chaffey Adult School, Ontario, CA
06/1988
HIGH SCHOOL DIPLOMA, College Prep Courses
Chaffey High School, Ontario, CA
Criminal Justice
Ashworth College, Norcross, GA
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