Natasha James

Customer service experience

North Versailles, PA 15137

adxfuf@r.postjobfree.com

+1-412-***-****

I have over 18 years experience in customer service, certified nursing assistant and medication technician.

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

CNA - Certified Nursing Assistant

Juniper Village at Forest Hills - Forest Hills, PA November 2022 to Present

Customer service, patient care, ensure safety requirements for residents per doctor's orders, charting, rounds every 2 hours, assist residents, answering calls, etc. Certified Nursing Assistant

Squirrel Hill Wellness and Rehabilitation Center - Pittsburgh, PA August 2008 to May 2021

Prior experience as a Lead Cna

Customer service

Vital signs

Turn and change every 2 hours

Answer call lights

Practice covid-19 precautions

Assist residents

Assist nurse and/or supervisor

Pass water

Documentation

Report to oncoming staff

Check safety alarms

Medication Technician/Lead Cna/cna

Holy Family Manor - Ross Township, PA

May 2019 to November 2019

Distribute patients' medications according to physician's orders, treatments per physicians' orders, computer work, cna duties, lead aide supervisor duties, sometimes all within the same night. Certified Nursing Assistant

Forbes Rehabilitation and Nursing Center - Pittsburgh, PA May 2007 to July 2008

Answer lights

Weight/shower residents

Communicate with coworkers and residents

Round every 2 hours

Provide water

Take vital signs

Customer service

Medical Receptionist/Front Desk (Externship)

Myles Dental - Pittsburgh, PA

April 2006 to December 2006

Verify dental insurance prior to patient's appointment, scheduling, paperwork, collect copay and provide receipts, document, answer phones, customer service, open and/close the office,etc. Customer Service Representative/Quality Assurance Agent Promark One - Pittsburgh, PA

September 1993 to September 2002

Started in telemarketing then promoted to customer service and advanced to quality assurance agent. Listening to sales calls and critiquing representatives their job performance and give selling techniques to telemarketers. Customer service and sales.

Education

Certificate in Medical Office Assistant

Rasmussen College-online - Ocala, FL

April 2017 to October 2017

Certificate in Nursing Assistant

Community College Allegheny Campus - Pittsburgh, PA 2002 to 2003

Diploma

Sharon High School - Sharon, PA

September 1987 to June 1991

Skills

• Cna Certified

• Home Health

• CNA

• HHA

• Certified Nursing Assistant

• Filing

• Data Entry

• CPR

• Medical Terminology

• Microsoft Word

• Receptionist

• English

• Vital Signs

• Customer Service Skills

• Microsoft Excel

• Caregiving

• Supervising Experience

• Customer service

• Electronic messages

• fax machine

• telephones

• Softdent software

• Microsoft software

• basic computer skills

• verify insurance

• filing paperwork

• charting on patient(s)

• paperwork

• Hoyer Lift

• Medical Office Experience

• Medical Receptionist

• Medical Scheduling

• Nursing

• Negotiation

• Microsoft Office

• Dental Receptionist

• Patient Care

• EMR Systems

• Hospice Care

• Customer support

Languages

• English - Expert

Certifications and Licenses

CNA January 2003 to January 2023 Certified Nursing Assistant with The Department of Health of Pensylvania CPR/BLS June 2018 to June 2020 Adult,child,infant cpr & AED training in Basic Life Support Response Medical Administrative Assistant March 2018 to Present Earned certificate towards Associates degree in Health Science at Rasmussen College Online CPR Certified Nursing Assistant (CNA)

Assessments

Written communication — Familiar

June 2018

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar

Filing & organization — Proficient

June 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient

Scheduling — Proficient

June 2018

Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.

Full results: Proficient

Customer service — Familiar

March 2021

Identifying and resolving common customer issues

Full results: Familiar

Work style: Reliability — Expert

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Work style: Conscientiousness — Proficient

December 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient

Direct care — Highly Proficient

November 2019

Showing sensitivity and enthusiasm while providing care to patients. Full results: Highly Proficient

First aid — Proficient

December 2019

Treating common medical emergencies.

Full results: Proficient

Customer focus & orientation — Completed

August 2021

Responding to customer situations with sensitivity Full results: Completed

Nursing assistant skills — Highly Proficient

February 2021

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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