Service Representative Customer
Resume:
Natasha James
Customer service experience
North Versailles, PA 15137
***********@*****.***
I have over 18 years experience in customer service, certified nursing assistant and medication technician.
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Juniper Village at Forest Hills - Forest Hills, PA November 2022 to Present
Customer service, patient care, ensure safety requirements for residents per doctor's orders, charting, rounds every 2 hours, assist residents, answering calls, etc. Certified Nursing Assistant
Squirrel Hill Wellness and Rehabilitation Center - Pittsburgh, PA August 2008 to May 2021
Prior experience as a Lead Cna
Customer service
Vital signs
Turn and change every 2 hours
Answer call lights
Practice covid-19 precautions
Assist residents
Assist nurse and/or supervisor
Pass water
Documentation
Report to oncoming staff
Check safety alarms
Medication Technician/Lead Cna/cna
Holy Family Manor - Ross Township, PA
May 2019 to November 2019
Distribute patients' medications according to physician's orders, treatments per physicians' orders, computer work, cna duties, lead aide supervisor duties, sometimes all within the same night. Certified Nursing Assistant
Forbes Rehabilitation and Nursing Center - Pittsburgh, PA May 2007 to July 2008
Answer lights
Weight/shower residents
Communicate with coworkers and residents
Round every 2 hours
Provide water
Take vital signs
Customer service
Medical Receptionist/Front Desk (Externship)
Myles Dental - Pittsburgh, PA
April 2006 to December 2006
Verify dental insurance prior to patient's appointment, scheduling, paperwork, collect copay and provide receipts, document, answer phones, customer service, open and/close the office,etc. Customer Service Representative/Quality Assurance Agent Promark One - Pittsburgh, PA
September 1993 to September 2002
Started in telemarketing then promoted to customer service and advanced to quality assurance agent. Listening to sales calls and critiquing representatives their job performance and give selling techniques to telemarketers. Customer service and sales.
Education
Certificate in Medical Office Assistant
Rasmussen College-online - Ocala, FL
April 2017 to October 2017
Certificate in Nursing Assistant
Community College Allegheny Campus - Pittsburgh, PA 2002 to 2003
Diploma
Sharon High School - Sharon, PA
September 1987 to June 1991
Skills
• Cna Certified
• Home Health
• CNA
• HHA
• Certified Nursing Assistant
• Filing
• Data Entry
• CPR
• Medical Terminology
• Microsoft Word
• Receptionist
• English
• Vital Signs
• Customer Service Skills
• Microsoft Excel
• Caregiving
• Supervising Experience
• Customer service
• Electronic messages
• fax machine
• telephones
• Softdent software
• Microsoft software
• basic computer skills
• verify insurance
• filing paperwork
• charting on patient(s)
• paperwork
• Hoyer Lift
• Medical Office Experience
• Medical Receptionist
• Medical Scheduling
• Nursing
• Negotiation
• Microsoft Office
• Dental Receptionist
• Patient Care
• EMR Systems
• Hospice Care
• Customer support
Languages
• English - Expert
Certifications and Licenses
CNA January 2003 to January 2023 Certified Nursing Assistant with The Department of Health of Pensylvania CPR/BLS June 2018 to June 2020 Adult,child,infant cpr & AED training in Basic Life Support Response Medical Administrative Assistant March 2018 to Present Earned certificate towards Associates degree in Health Science at Rasmussen College Online CPR Certified Nursing Assistant (CNA)
Assessments
Written communication — Familiar
June 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Filing & organization — Proficient
June 2018
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient
Scheduling — Proficient
June 2018
Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules.
Full results: Proficient
Customer service — Familiar
March 2021
Identifying and resolving common customer issues
Full results: Familiar
Work style: Reliability — Expert
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Work style: Conscientiousness — Proficient
December 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Direct care — Highly Proficient
November 2019
Showing sensitivity and enthusiasm while providing care to patients. Full results: Highly Proficient
First aid — Proficient
December 2019
Treating common medical emergencies.
Full results: Proficient
Customer focus & orientation — Completed
August 2021
Responding to customer situations with sensitivity Full results: Completed
Nursing assistant skills — Highly Proficient
February 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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