Service Representative Customer

Joseph Muro

***-**** ****** ****. ***** York, Ontario M9M2X3 adxfu6@r.postjobfree.com 416-***-****

Qualifications Summary

Highly personable Customer Service Professional with over fifteen years of experience in account management, sales processing, and call-center operations within the fitness, communication and financial industries.

Talent for identifying customer needs and presenting appropriate company product and service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

Expertise in resolving escalated customer service issues.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).

Professional Experience

PRIMERICA FINANCIAL SERVICES – North York, Ontario 2007 to Present

Representative

Helping middle income families to become Debt Free and Financial Independent

Recruiting, Training and Developing New Representatives

BELL CANADA – Mississauga, Ontario 2003-2007

Inside Sales Leader

Team goal setting

Sales Team Leader and Motivator

Training for new employees and other Sales Leaders

Handling all client complaints

Recommending solutions based on client needs

Direct reporting to upper management

Heading managers meetings

FAMILY FITNESS – Mississauga, Ontario 2000-2003

Inside Sales Representative and Personal Trainer

Daily prospecting for new clients

Screen and monitor memberships

Maintaining superior customer service and satisfaction

Teaching new clients how to operate equipment

ABSOLUTE FITNESS – Mississauga, Ontario 1998-2000

Inside Sales Representative and Personal Trainer

Promoting the company’s personal/corporate club memberships

Planned and directed sales tours for prospective members

Negotiating and customizing membership contracts

Upholding customer satisfaction

Trained new members on equipment

NORTHWEST PROTECTION SERVICES – Toronto, Ontario 1997-2009

Event Security and Supervisor

Licensed and registered under the Private Investigator Security Guard Act

Monitor celebrity and corporate events

Responsible for personal security assignments

Assist in the coordination and execution of security strategies

Facilitate crowd control by radio communication

Isolate and resolve potential conflicts

Investigate and confiscate illegal substances and weapons

Collaborate with other local authorities

Education and Training

Culinary Arts GEORGE BROWN– Toronto, Ontario

L.L.Q.P Licensed

references

Available on request

Contact this candidate