Lonita Owens

adxfti@r.postjobfree.com 586-***-**** Waterford, Mi

SUMMARY

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand. SKILLS

● Computer Skills. ● Excellent time management

● Critical thinking. ● Detail oriented

● Extensive customer service ● Proficient in Excel PROFESSIONAL EXPERIENCE

Teleperformance agent 12/2022- Present

• Navigate Computer to help members with their banking needs.

• utilizing banking software to complete tasks.

• resolving customer queries over the phone on a day to day basis, providing efficient customer service.

• handling concerns regarding transactions

Quantum Solutions Portable Unit Traveler 10/2021- 9/2022

● Verify documentation authenticity to process license application

● Receive and submit payments for fees and fines, accurately track amounts paid, issuing receipts.

● Trained other clerks in data verification, application requirements and document preparation standards to meet demands of more than 200 daily visitors.

● Contact applicants about application statuses, obtained additional information and conveyed acceptance or denial of real licensing.

● Issue drivers license, identification cards, commercial drivers license

● Process non-citizen applications

● Weekly timesheet for employees

● Open and close establishment

Health Care Aide 9/2016- 08/2021

● Maintained clean and well organized environment for clients happiness and safety.

● Improved patients outlook and daily living through compassionate care.

● Tracked and reported clients progress based on observations and conversations

● Provided primary resident care and assistance with daily living activities

● Aided with mobility and independence for disabled individuals and continually monitored safety.

Education and Training

Wayne County Community College District Detroit, Mi 06/2011 Associate Of Applied Science

Everest Institute Detroit, Mi 09/2006

Pharmacy Technician Diploma

David MacKenzie High School Detroit, Mi 06/2005 High School Diploma

References Upon Request