Customer Service Hot Shot

Terrence Cherry

******@*****.*** ● 314-***-****

** * ********* *****, *****, IL 62002

Senior Manager

Senior Leadership Professional with a proven track record in direct market impact, supply chain and logistics, distribution, and business management. Focused on employee training and development, servant leadership, cost savings, and increased operational efficiencies. High energy and results driven individual with strong technical aptitude. Over 26 years of experience in developing & leading teams in automotive parts distribution, market facing sales, inventory, and retail management. Highly analytical with exceptional interpersonal and communication skills, very adept at sales, training, data extraction and execution, process improvement, and technology.

AREAS OF EXPERTISE

Business Development – Supply Chain – Data Extraction – Continuous Improvement – Attention to detail – Relationship Management – Contract Negotiations –Logistics

Leadership Development – Hiring, Training & Development – Active Listening – Managing Crisis – Finance Management – Accounts Payable & Receivable –

Profit & Loss (P&L) Management – Inventory Management – Office 365 – Windows – Mac OS - Linux

PROFESSIONAL EXPERIENCE

Amazon Corporate – 2019 – Present

AMZL, AWS

SENIOR PRODUCT MANAGER (PM)

Engage with in-country product, business, sales, marketing, and customer service teams to identify country-specific requirements. Engage with US-based and in-country Business Intelligence teams to define processes and solutions to provide country business metrics and support product management ad-hoc data requests. Work with key leaders to develop our product roadmap.

Oversee the definition and management of high-quality product roadmaps based on your product vision and strategy

Define and develop an innovative product roadmap, and create buy-in for the product vision both internally and with key partners

Deliver high quality business requirements documents and functional specifications on identified product changes, secure sign-off across multiple international groups and senior stakeholders

Work with development and technical project teams on timely implementation of identified product feature changes and coordinate the testing plan

Work with business partners to perform deep data driven analysis of businesses to surface actionable insights and product requirements for cross border business

Partnering with key stakeholders to define product strategy

Supporting the roll-out of new process efficiencies in collaboration with the responsible product manager

Developing and executing channel strategies and partnerships that help scale adoption for the offerings, strategic partnerships with existing sources of delivery capacity

Developing sophisticated strategies to create and maintain vibrant user communities around this program

Provide input on branding and drive creation of some creative assets

Identify and work closely with a set of key customers that will help us define the right experiences

Manage go-to-market process for major merchandising events, including new formats, new products, store resets and merchandising deliverables for new store launches

Lead weekly onboarding and status review meetings

Manage device and accessory placement and merchandise planograms

INTERSTATE BATTERIES – Midwest Region 2017 – 2019

Distributor of Interstate Automotive and Commercial Batteries

Regional Manager II (5 different states in Midwest)

Extensive travel to transition newly acquired distributorships to corporate owned operations, train/triage existing operations, setup and ensure success for new owners. Lead a team of advisors to align training efforts to meet scheduled targets. Responsible for training distributorship personnel in all areas of operations, including warehouse, office, and route management functions. Identifying best practices and processes, building out training documentation for use in all operations nationwide. Accountable for P&L, budget performance and analysis of monthly financials to identify variances to FY financial plan. Manage labor force to meet utilization objectives for operation while ensuring constant compliance with all SOPs including OSHA, EPA, and DOT. Communicate Enterprise initiatives, goals, and regional objectives to operation staff to ensure clarity and alignment. Performance management utilizing progressive discipline process along with quarterly and annual reviews of all operation staff to provide consistent training and coaching. Manage all operation processes to ensure maximum utilization of equipment and manpower while focused on development of best practices that provide greater productivity and efficiencies and drive operational revenue goals.

year-over-year unit growth more than 16% while increasing first quarter profits by $100k.

One of only four corporate locations to successfully complete the Sales Academy program to redefine how Interstate approaches the market.

Piloted several programs for organizational restructure of current business model nationwide. Partnered with Corporate Officers as well as third party advisors to determine success and scalability of outcomes.

Auto Tire/ Tire Choice– Midwest Region January 2014 – February 2017

Full-Service Auto Repair Shop

Regional Manager (8 locations)

Managed multiple store operations, both customer experience and mechanics, direct oversight team building, trouble shooting, repair estimates, employee training and sales.

Oversaw and controlled $1 million in parts & inventory

Direct responsibility of $6 million dollar profit and loss statement

Comcast Cable Corp – San Diego/San Francisco, CA February 2005 – January 2014

Distributor of Interstate Automotive and Commercial Batteries for NC, VA

Senior VP, Sales/Marketing

Oversaw all sales managers, distribution, and warehousing for Southern & Northern California market: 50-Million-dollar P&L accountability, budgeting, labor, federal regulation compliance, business development, inventory management, seasonal and strategic stocking strategies, and customer service to increase revenue for one of Interstate’s most profitable company owned operations.

Partnered with the sales team in new business development, increasing profits by 16.5% from previous fiscal with sales unit growth over 15%.

Consistently achieving sales and profit records beyond market’s previous marks.

Created digital “hot shot” application locally that became utilized across North American regions. Increased installation accuracy and timing by 50%.

Local and enterprise support.

Worked in research and development phases with company owned operations to develop enterprise best practices and strategies utilized today globally for industry growth.

EDUCATION

Harris Stowe State University– St. Louis, MO

University Of Miami– Miami, FL

Stanford University- Stanford, CA

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