Cynthia L.

Troutman

**** ********* **** ****

Paducah, KY 42086

Experience

July 2021 – Present

Administrative Assistant• Russell Heating & Air/ Russell Electric Job Duties: Administrative Assistant to the General Manager Answer all incoming calls for the Electrical side and HVAC when the Manager isn't available. Manage emails and forward to the appropriate person. Schedule/assign service and maintenance calls to the appropriate technicians. Enter all scheduling into both programs for the correct invoice/ billing. Enter all invoices into QuickBooks to the appropriate vendor. Send invoices to accounts payable to be paid after they're entered. Take and enter payments over the phone and in person. Send collection notices to the past due accounts and keep past dues to a minimum. Collect technician’s hours at the end of the pay period and ensure all jobs are assigned to the correct P.O. Prepare estimates for future customers.

September 2020 – July 2021

Business Director• Aventi Medical, LLC & Midwest Grow Co., LLC (*same owner for both companies)

Job Duties: For Aventi Medical, I hired and trained a staff of Medical Supply Sales Representatives to sell Aventi’s medical supplies. I too, sold products. I would go to pharmacies, doctor’s offices and other medical supply companies and demonstrate the products as well. Aventi Medical closed after the Covid pandemic was over. As for Midwest Grow Co, I am the Business Director. I take care of Accounts Receivable/ Payables. All HR related duties and banking. This company had struggles financially and could not afford to pay me. 270-***-****

adxfsl@r.postjobfree.com

May 2019 –September 2020

Administrative Specialist 2 • Commonwealth of Kentucky • Office of Vocational Rehabilitation of Paducah Kentucky

Job Duties: Provide professional support to Voc. Rehab Counselors on plan implementation and casework processes. Draft correspondence or other responses to administrators and others, which requires the interpretation and application of policies and procedures. Schedule consumer appointments, assessments, and evaluations. Using (CMS, create and pay authorizations for consumers’ services to ensure compliance with (OVR) policies as well as state and federal regulations. Ensures proper expenditure codes and budget units are used. Serve as an agency liaison with consumers, customers, and vendors in the provision of basic program services information, eligibility requirements, accessibility, and disability awareness. Enter information into CMS and generates reports to assist counselors with caseload management. File, answer phones, scan documents, assist counselor with caseload management. Participate in the development of process improvements in the provision of services. Review, comply and/or prepare operational records and reports for compliance. Perform other duties as required. Vocational Rehabilitation of Paducah, KY.

January 2018–November 2018

Partner• CFO • Tilton Trucking, LLC

Job Duties: Recruited drivers, maintained bank accounts, accounts payable and receivable, payroll, scheduling of tank cleanings, shipping, and receiving, maintained bonds and insurance. Kept constant professional correspondence and interaction with a variety of vendors and clients. Filed, answered phones, scanned documents, and assisted my business partner with all other general office duties as needed. Drafted correspondence or other responses to administrators and others, which requires the interpretation and application of policies and procedures of the trucking industry. Served as a liaison with drivers, customers, and vendors in the provision of the operation and services we were providing. Reviewed, complied and/or prepared operational records and reports for compliance with safety protocols and by laws.

March 2014 –September 2015

Executive Administrative Assistant• Real Estate• Trifecta Job duties: Provide professional support to the brokers, agents, property manager and general staff. Entered real estate information into a system called (MLS) Multiple Listing Service. Scanned and uploaded all documentation regarding the real estate. Corresponded with lenders and other agents with information about the real estate, scheduled closings and viewings. Maintained the company’s portion of the catalog of homes and other advertisements. Assisted agents with entering appraisals into a specific program and professionally delivered them to the prospects. Filed, answered phones, scanned documents, and assisted my coworkers with their duties as needed to help keep the workflow even.

February 2012 –January 2015

Office Manager • Reidland Chiropractic

Job Duties: Maintained services by organizing office operations and procedures and controlled correspondence. Entered coding for insurance billing and maintained patient’s charts. Kept general daily ledgers for accounts payables and receivables. Scheduled appointments, filed, faxed, scanned, and emailed correspondences in a professional timely matter. March 2005 – January 2012 Office Manager • Prudent Real Estate Job Duties: Maintained services by organizing office operations and procedures and controlled correspondence. Maintained numerous business accounts, by doing the bookkeeping, accounting, and banking. Prepared Tax documents for the agents and other employees. Entered real estate information into a system called (MLS) Multiple Listing Service. Scanned and uploaded all documentation regarding the real estate. Maintained the company’s portion of the catalog of homes and other advertisements. Filed, answered phones, scanned documents, and assisted the agents with their duties as needed and scheduled their time in the office. January 2000 – February 2005 Partner• CFO • Jason’s Nursery & Landscaping Job Duties: Scheduled appointments with customers. Corresponded the digging and planting with the legal guidelines. Maintained all bookkeeping, accounting, and tax and license preparation. Filed, answered calls, screened employees.

March 2005 – January 2012

Office Manager • Prudent Real Estate

Job Duties: Maintained services by organizing office operations and procedures and controlled correspondence. Maintained numerous business accounts, by doing the bookkeeping, accounting, and banking. Prepared Tax documents for the agents and other employees. Entered real estate information into a system called (MLS) Multiple Listing Service. Scanned and uploaded all documentation regarding the real

estate. Maintained the company’s portion of the catalog of homes and other advertisements. Filed, answered phones, scanned documents, and assisted the agents with their duties as needed and scheduled their time in the office. Education

Ultimate Medical Academy, Clear Water, FL • Associates in Science & Healthcare Management

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