Service Agent Gate
Resume:
Wandiria Salazar
Bronx, NY 10468
New York 11421
**************@*****.***
Objective: To get a position that allows me to utilize all my skills
Experience:
11/13 –05/2019
Dal Global Services Ticketing Agent/Acting Lead Agent (Tame Airline)
Air Europa Airline
General duties:
Help passengers with any type of issues with their reservations or ticket, ticket sales, charge for anything that the passengers need to pay, overweight bags, oversize, upgrades, etc.
Flight report
Passenger service, gate agent, arrival
Briefing (assigning agents to their position)
Training new employees
10/13-04/15
Worldwide Flight Service Ticketing Agent/ Supervisor (Tame Airline)
General duties:
Ticketing
Daily reports
Set up a briefing
Training new employees
08/12-01/15
DAL Global Services Passenger service agent (Interjet Airline)
General duties:
Check passenger from the passenger list, check passport, check passenger’s bags, board aircraft at gate, make announcement to the passenger at gate, escort passengers when is necessary
Ramp coordinator, check the weight and balance of the aircraft, giving the paperwork to ASIG to load the bags in the aircraft, giving the paper works to the captains, singing the flight plan and sending the proper message to Mexico
Ticketing: help passengers with any type of problems in their reservations, ticket sales, charging passengers for overweight bags
Doing the ticketing report at the end of the day
04/11-08/12
DAL Global Services Cabin Service Agent
General duties:
Responsible for the cleanliness, safety and security of aircraft
Maintain the aircraft report and submitting to the supervisors
06/06-08/10
Mc Donald's Chief Manager (New York, NY
General duties:
Scheduling Coordinator: Set up the daily schedule, assigning the crew to their responsibilities
Manager registers: responsible for changing cash drawers, changing cash drawers down, taking the deposit to the bank
Opening and closing the restaurant, take customer orders and communicate the orders to the kitchen staff.
Maintain the equipment’s in proper conditions
Education:
Lehman College Major: HSA
Hostos Community College Major: Nursing
Skills: Bilingual; Spanish and English
Excellent communication skills, excellent customer service, Microsoft word, Excel, computer literate, CITA program, Amadeus, sky port, sky speed. Amadeus Altea
Certifications:
Safety Management System (SMS), security (AVSEC),
Reference:
Upon request
Contact this candidate