Omowunmi Ogunlaja

+1-682-***-****

Highly skilled and dedicated Customer Service Associate with 5 years of experience in providing exceptional customer service and building strong customer relationships. Seeking a challenging position to utilize my expertise in resolving customer issues, ensuring customer satisfaction, and contributing to the success of the organization.

PROFESSIONAL EXPERIENCE

TELEPERFORMANCE, Remote July 2021 – Present

Customer Service Associate

• Resolves customer complaints via phone, email, mail, or social media

• Uses telephones to reach out to customers and verify account information

• Greets customers warmly and ascertain problem or reason for calling

• Cancels or upgrades accounts

• Assists with placement of orders, refunds, or exchanges

• Advises on company information

• Takes payment information and other pertinent information such as addresses and phone numbers

• Places or cancels orders

• Answers questions about warranties or terms of sale

• Acts as the company gatekeeper

• Suggests solutions when a product malfunctions

• Handles product recalls

• Attempts to persuade customer to reconsider cancellation

• Informs customer of deals and promotions

• Sells products and services

• Utilizes computer technology to handle high call volumes

• Works with customer service manager to ensure proper customer service is being delivered

• Closes out or open call records

• Compiles reports on overall customer satisfaction

• Handles changes in policies or renewals

Inmar, Grand Prairie, TX January 2018 – May 2021

Customer Experience Specialist

• Resolved customer complaints via phone, email, mail, or social media

• Used telephones to reach out to customers and verify account information

• Greeted customers warmly and ascertain problem or reason for calling

• Cancelled or upgraded accounts

• Assisted with placement of orders, refunds, or exchanges

• Advised on company information

• Took payment information and other pertinent information such as addresses and phone numbers

• Placed or cancelled orders

• Answered questions about warranties or terms of sale

• Acted as the company gatekeeper

• Suggested solutions when a product malfunctions

• Utilized computer technology to handle high call volumes

• Worked with customer service manager to ensure proper customer service was being delivered

• Closed out or open call records

• Compiled reports on overall customer satisfactions

EDUCATION

Bachelor’s degree

SKILLS

Microsoft Office Suite, SAP

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