Customer Service Associate
Resume:
Omowunmi Ogunlaja
Highly skilled and dedicated Customer Service Associate with 5 years of experience in providing exceptional customer service and building strong customer relationships. Seeking a challenging position to utilize my expertise in resolving customer issues, ensuring customer satisfaction, and contributing to the success of the organization.
PROFESSIONAL EXPERIENCE
TELEPERFORMANCE, Remote July 2021 – Present
Customer Service Associate
• Resolves customer complaints via phone, email, mail, or social media
• Uses telephones to reach out to customers and verify account information
• Greets customers warmly and ascertain problem or reason for calling
• Cancels or upgrades accounts
• Assists with placement of orders, refunds, or exchanges
• Advises on company information
• Takes payment information and other pertinent information such as addresses and phone numbers
• Places or cancels orders
• Answers questions about warranties or terms of sale
• Acts as the company gatekeeper
• Suggests solutions when a product malfunctions
• Handles product recalls
• Attempts to persuade customer to reconsider cancellation
• Informs customer of deals and promotions
• Sells products and services
• Utilizes computer technology to handle high call volumes
• Works with customer service manager to ensure proper customer service is being delivered
• Closes out or open call records
• Compiles reports on overall customer satisfaction
• Handles changes in policies or renewals
Inmar, Grand Prairie, TX January 2018 – May 2021
Customer Experience Specialist
• Resolved customer complaints via phone, email, mail, or social media
• Used telephones to reach out to customers and verify account information
• Greeted customers warmly and ascertain problem or reason for calling
• Cancelled or upgraded accounts
• Assisted with placement of orders, refunds, or exchanges
• Advised on company information
• Took payment information and other pertinent information such as addresses and phone numbers
• Placed or cancelled orders
• Answered questions about warranties or terms of sale
• Acted as the company gatekeeper
• Suggested solutions when a product malfunctions
• Utilized computer technology to handle high call volumes
• Worked with customer service manager to ensure proper customer service was being delivered
• Closed out or open call records
• Compiled reports on overall customer satisfactions
EDUCATION
Bachelor’s degree
SKILLS
Microsoft Office Suite, SAP
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