Customer Service At Home

SKILLS

WORK HISTORY

MARIANNE CICCO

*** ****** ******, ****** ******, NJ 08734

H: 609-***-**** C: 609-***-**** ******@*****.***

Experienced teaching professional with strong leadership and relationship-building skills. Focused on implementing highly effective instructional practices to improve student learning and academic performance. Always demonstrating skill in strategic classroom management and effective discipline. I am a talented teacher with an exceptional ability to establish cooperative, professional relationships with parents, staff and administration. Clear communicator who prioritizes students' success, as well as their holistic development. I am highly innovative and a resourceful education professional who quickly identifies and resolves challenging classroom situations. Creative problem solver

Strong client relations

Training development aptitude

Strategic sales knowledge

Exceptional communication skills

Team leadership

Self-motivated

Strong verbal communication

Project management

Powerful negotiator

Conflict resolution

Extremely organized

Berkeley Township Board of Education

Teacher // Bayville, NJ // September 1988 to Current Pursued professional development continually by attending educational conferences and teacher training workshops.

Instructed up to 600 students individually and in groups. Set up lesson materials, bulletin board displays and demonstrations. Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.

Adapted teaching methods and materials to meet students' varying needs and interests.

Met regularly with parents and guardians to discuss children's progress. Observed and evaluated students' performance, behavior, social development and physical health.

Encouraged interactive learning by incorporating educational software and the Internet.

Supervised an average of 600 students in classrooms, halls, cafeterias, schoolyards and on field trips.

Planned and implemented creative lessons in accordance with district, county, state and federal guidelines.

Completed and filed all necessary paperwork for classroom activities, including meal count sheets and attendance logs.

Created an enjoyable and interesting learning environment for 600 students each year.

Encouraged students with special academic interests to fully pursue those subjects.

Developed IEPs with and without BIPs.

Fostered team collaboration between students through group projects. Completed training courses to keep up-to-date with new teaching methods and developments in the field.

Assessed students' reading levels using DIBELS Next and Leveled Reading Passages.

Enforced the school's student discipline code to deal with problem situations. Drafted lesson plans and submitted them for review and feedback in a timely manner.

Preserved the confidentiality of student records and information at all times. Took part in professional organizations and continuing education courses. Created and taught engaging math lessons and activities. Determined student strengths and weaknesses through DIBELS, STAR testing and weekly assessments.

Developed students' computer and technology skills through demonstrations and practice.

Cooperated with parents to support students' learning and healthy development in school and at home.

Created a classroom environment in which children could learn respect for themselves and others.

Boosted cultural awareness by incorporating children's literature from cultures around the world.

Selected age-appropriate stories and read them aloud during daily story time. Fostered oral language development and critical thinking skills during literary discussions.

Lacey Vitamins LLC and Vita-Nook

Business Owner // Forked River and Toms River, New Jersey // January 2009 to December 2017

Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Earned management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders.

Successfully acquired an average of 20 new customers per month, generating a 20% growth in revenue.

Provided an elevated customer experience to generate a loyal clientèle. Implemented marketing strategies which resulted in 10% growth of customer base. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Scheduled weekly inventory pickups and deliveries with vendors. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

Bagged, boxed or gift-wrapped sold merchandise per customer's request. Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Maintained cleanliness and presentation of stock room and production floor. Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Built long-term customer relationships and advised customers on purchases and promotions.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Helped drive sales goals and achieve monthly quotas. Organized store merchandise racks by size, style and color to promote visually appealing environment.

Routinely answered customer questions regarding merchandise and pricing. Operated a POS system to itemize and complete n average of 100 customer purchases.

Created and maintained an organized database to develop promotional sales. Dedicated to continuously improving sales abilities and product knowledge. Designed displays to make the store experience interactive, engaging and reassuring.

Asked open-ended questions to assess customer needs. Learned, referenced and applied product knowledge information. Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Participated in physical inventory counts twice a year. Assisted in creating pre-season marketing plans to support department and divisional strategies.

Replenished supplies, bags and other materials at each cash wrap. EDUCATION

Communicated all store initiatives and promotions to customers to generate return business.

Recommended alternative items if product was out of stock. Bachelor of Arts - English/Education

Georgian Court University // Lakewood NJ // 1988

Health Coaching Certification - Health and Wellness Institute for Integrative Nutrition: Nutrition & Holistic He // Manhattan NY // 2011

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