Administrative Assistant Customer Support
Resume:
PHOEBE JUSTICE
****************@*****.***
EMPLOYMENT
Lockhart Cadillac
July 2022 - May 2023
●Parts Manager
•Ordering parts
•Tracking and updating backorders
•Posting and scanning parts invoices
•Managing returns and credits
•Ordering and stocking all tech supplies
•Coordinating and scheduling sublet vendors
•Maintaining parts stockroom
•Communicating and guiding my assistant on daily parts tasks
•Invoicing clips for submission to insurance company
•Tracking, posting, and satisfying all parts credit card transactions
•Consistently updating parts status in 2 operating systems on a daily basis
Caliber Collision
January 2022 - July 2022
● Parts Manager
•Ordering parts
•Logging, checking in, tagging, inspecting, and distributing parts
•Tracking and updating backorders
•Posting and scanning parts invoices
•Managing returns and credits
Family Powersport
July 2020 - November 2021
● Director of Internet Sales/Online Customer Support
•Responding to 50-100 emails daily
•Educating potential buyers for website sales purchase according to individual needs
•Satisfying all customer questions/concerns regarding a variety of motorsport products, parts, and shipping
•Generating sales through various internet promotions and incentives
Davis Homes
April 2015 - March 2020
● Design Coordinator/Closing Coordinator/Sales
•Scheduling and completing home design appointments
•Calling leads
•Scheduling appointments for sales department
•Buyer liason during building process
•Showing homes for sale
•Ordering and maintaining all supplies for Model Homes
•Processing home loan applications
•Working with a multitude of lenders, banks, and real estate agents
•Managing the home closing schedule with title company
•Ensuring construction managers received timely updates
•Processing and recording all escrow payments
•Training new sales assistants
•Drafting and submitting floor plan changes
•Reviewing blue prints w/buyers prior to construction
Lockhart Cadillac
September 2013 - March 2015
● Collision Services Coordinator/Office Administrator
•Liaison between customer, insurance company, automotive technician, rental company, and towing agency
•Sublet coordinator/vendor scheduling
•Using estimating software to upload required documents to insurance companies
•Generating monthly reports, balancing, and closing settled accounts
•Flagging automotive technician hours for payroll
•Logistics - coordinating vehicle towing and/or delivery upon completion
Tom Wood Lexus and Tom Wood Collision Center
July 2011 - September 2013
● Collision Repair Coordinator
•Liaison between customer, insurance company, auto technician, and rental company
•Sublet coordinator/vendor scheduling
•Using estimating software to upload required documents to insurance companies
•Generating monthly reports, balancing, and closing settled accounts
•Logistics - coordinating vehicle towing and/or delivery upon completion
•Scheduling repairs for vehicles from all company sister locations
● Accounts Payable (promoted)
•Responsible for $700k-$900k of payments monthly
•Generating end of the month financial reports
•Managing accounts payable using accounting software and other programs
•Establishing and maintaining relationships with new and existing vendors
•Ensuring bills and payroll are paid in a timely and accurate manner while adhering to departmental procedures
•Comparing purchase orders, prices, terms of payment and other charges
•Processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of accounts
The American Red Cross
February 2009 - July 2011
● Emergency Response Trainer
•teaching community and corporate classes throughout the state of Indiana in CPR (infant, adult, and pets), First Aid, AED, Bloodborne Pathogens, and emergency preparedness for certification purposes.
Textile Services of Indiana
November 2007 - February 2009
● Office Manager
(Records, Scheduling, Bookkeeping, Customer Service)
•Oversee and support all administrative duties in the office and ensure that office is operating smoothly
•Manage office supplies inventory and place orders as necessary
•Perform receptionist duties: greet visitors, and answer and direct phone calls
•Receive and sort incoming mail and deliveries, and manage outgoing mail
Lawrence Township Schools Indianapolis, IN
August 1998 - November 2007
●EDUCATOR
● ELEMENTARY LEVEL:
•Developed and implemented weekly lesson plans
•Administered state standardized tests
•Grade level substitute teacher
•Responsible for lesson planning and instructing enrichment classes for "higher-level thinkers"
● MIDDLE SCHOOL LEVEL:
•AVID Teacher (Advancement Via Individual Determination) - a college prep class that students had to apply and be accepted into)
●HIGH SCHOOL LEVEL:
•Assistant Director for ARC -Academic Re-Assignment Center. A program for students who had been assigned in-school suspension from two different local high schools
•Provided resources to students to help encourage future positive decision making skills
•Scheduled guest speakers and motivational coaches for student group sessions
•Counseled students who were dealing with difficult circumstances at home and school
•Compiled student data by race, grade, and gender for quarterly reports
•Collaborated with teachers and guidance counselors on students academic, mental, and physical well-being
Indiana National Bank Indianapolis, IN
July 1993 - September 1996
•CHECK PROCESSOR
•Micre encoding
•10 key speed and accuracy
●TELLER
(promoted)
•Processed customer transactions including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
•Open and close a variety of types of accounts, process address changes, and collect security box rental fees
•Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed
•Comply and stay up-to-date with applicable laws and regulations
•Promote strong customer and client interactions, build relationships and participate in cross-selling, and offer new products and features
•Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
•Actively contribute to meet the branch business goals, as well as individual sales and customer service goals
PROFESSIONAL CERTIFICATIONS
• Medical Administrative Assistant (CMAA) 2007
• Billing and Coding Specialist (CBCS)
• Professional Coder (CPC)
• Microsoft Office
• Microsoft Word 2003 Levels I and II
• Microsoft Excel 2003 Levels I and II
• Microsoft Outlook 2003 Levels I and II
EDUCATION
● NEW HORIZONS
• Medical Billing and Coding
• Medical Administrative Assistant Degree
●IUPUI
•Business Marketing
● STRATFORD INSTITUTE - WASHINGTON, DC
• Child Psychology - 2 year Associates Degree with Academic Honors
● WASHINGTON HIGH SCHOOL
REFERENCES PROVIDED UPON REQUEST
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