Senior Business Analyst

DARSHANA PREM RAVECHANDRAN

Toronto, ON +1-437-***-**** **.************@*****.***

Summary

Professional Business Analyst with over 5 years of experience in the Banking, Insurance, Telecommunication, and Retail sectors, evaluating business systems using Waterfall and Agile Methodologies in the SCRUM Framework. Solution-oriented technical analyst with a proven track record of translating business source-to-target mappings into relevant technical source-to-target mappings. Exceptional technical documentation expertise including BRD (Business Requirements Document), FRD (Functional Requirements Document), FSD (Functional Specification Documents), NFRD (Non-Functional Requirements Document), SRD (Software Requirements Document), and SDD (Software Design Document) to execute successful business needs analysis of organizations of all sizes. A good understanding of UML for creating Use Case Diagrams, Process Modeling Diagrams, Process Maps, Process Flows, Wireframes, Mockups, Prototypes, and Business Process Management Notation (BPMN) to meet changing business needs and respond to business priorities systematically and effectively. Outstanding quantitative skills which enable quarterly and annual reports analysis and providing comprehensive summaries in the form of dashboards.

Knowledge & Expertise

Business Analysis

User Experience (UX) Designs

Wireframes & Screen Mockups

JIRA, Confluence, SharePoint

Requirements Elicitation Techniques

Workflow and Process diagrams & SOPs

Training and Development

Data Analytics

Lean & Six Sigma

Root Cause Analysis

Conceptual Modeling

Business Intelligence

Project Management

Strategic Planning

Predictive Analytics

Applied Statistics

Text Analysis & Chatbot

Machine Learning & Data Mining

Artificial Intelligence & Data Science

Business Process Modeling/Re-Engineering

Work Experience

Sr. Business Analyst May 2022 – to date

TD Bank, Canada

Close collaboration with various software & business teams to identify and drive innovative solutions to meet business objectives that are aligned with long term product roadmaps.

Collected, analyzed and summarized data and business requirements. Defined and designed workflow diagrams and assessed proposed solutions. Generated insights using a variety of data analysis and organization tools.

Conducted workshops and walkthrough sessions to collect and review the requirement of business process owners, SMEs (Subject Matter Experts), and Security Audit teams.

Creation of requirements specification documents using JIRA/HP-ALM.

Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using Confluence and UML.

Facilitated Sprint Refinement sessions with the scrum team to refine, prioritize, and estimate user stories. Worked with the Product Owner to create, groom, and manage a Product Backlog and user stories on JIRA.

Participated in bi-weekly Sprint Review and Sprint Planning sessions with the Scrum Master.

Facilitated Scrum Review and Scrum Retrospective ceremonies. Assessed and implemented lessons learned to increase team efficiency.

Continuously supported the Scrum Master to solve problems, resolve conflict, and remove impediment which increased the team velocity.

Assisted QA in documentation and execution of test cases.

Created and implemented basic SQL queries for QA testing and report/data validation.

Performed UAT and conducted product demo with the users.

Ensured the product released with the correct features without compromising users’ experience and business relevance.

Coached and mentored junior analysts on their respective projects and provided assistance to use new tools and applications.

Business Analyst Jun 2020 – Apr 2022

Manulife Insurance, Toronto

Overseeing of project life cycle from concept to completion using agile, waterfall and hybrid methodologies.

Created a current and future state document to analyze impacts and to perform a preliminary analysis.

Conducted research, analysis, and recommendations to assist account managers and business users in decision-making.

Gathered information on business processes and user requirements by conducting interviews, brainstorming and workshop sessions with the key stakeholders and business users.

Documented and analyzed gathered requirements, developed Requirement Traceability Matrix, Wireframes, and Activity Flows using various tools such as Visio, Excel, and Word. Published progress reports on JIRA and recommended solutions.

Worked with Agile development team to deliver new products by translating business requirements into user stories.

Development of technical specifications by converting business requirements using Rational UML.

Participated in the development and management of a risk register to classify and highlight potential risks.

Created test plans and test scenarios following the business requirements and ensured that the test scripts were in line with the scenario description and were executed correctly.

Third-party applications are served through JAD sessions and vendor meetings.

Conducted enterprise-wide integration analysis which provided new and customized enhancements. Delivered both customized and new enhancements.

Created daily requirement reports to decrease job redundancies.

Worked closely with the project managers and internal security team to ensure that the requirements and defect reports were clearly communicated.

Advised on development projects relating to business areas and use of the system.

Business Analyst Apr 2019 – May 2020

Bell, Toronto

Carried out gap analysis by carefully identifying current technologies, documenting the developments to meet the future state requirements.

Created “As-Is” and “To-Be” work process flows with Visio, Workflows, business rules and other processes into diagrams.

Requirements elicitation using interviews, document analysis, workshops, business process descriptions, business analysis, and workflow analysis.

Conducted in-depth interviews with SMEs and key stakeholders and meticulously documented the requirements in a format that could be reviewed and understood by both business users and technical personnel.

Facilitated JAD sessions with several stakeholders from the Business Area, IT groups and Application Development Team and developed the Business Requirement Document (BRD).

Developed BRDs and Use Cases by identifying, eliciting, and documenting requirements from key stakeholders.

Used a Requirement Traceability Matrix with backward and forward traceability to check if the requirements were met.

Managed client and vendor expectations, anticipated possible issues and communicated turnaround times.

Assisted QA in creating test plans and test cases for manual and automation testing.

Successfully designed and developed project document templates based on Waterfall methodology in the Software Development Life Cycle (SDLC).

Jr. Business Analyst Dec 2017– Mar 2019

Walmart, Canada

Mapped out current process flows and future process using Visio.

Gathered, verified, and documented the current state (capabilities, business process, and pain points) and the future state (capabilities, business process, and change impacts) by working closely with business stakeholders.

Conducted workshops, presented to key stakeholders, and explained project process and procedures.

Managed stakeholder expectations constantly and worked with project stakeholders to determine the most accurate and appropriate definition of scope, quality, and priorities.

Collaborated with IT team to convert business requirements into functional requirements, review solutions, and executed the UAT process.

Participated in design reviews with the project team.

Documented test case scenarios on all processes which were subsequently used for documenting process flow for JAD Session consensus.

Participated in User Acceptance Testing to ensure that the stakeholders’ needs were met.

Communicated requirements and changes to the development team as needed and tracked the entire development and testing process.

Created Functional Specification Documents for system upgrades.

Provided assistance in testing activities by documenting key cases and collaborating with the QA team.

Worked with operations team to review new procedures, templates, and training materials.

Ensured that organizational standards and best practices for business analysis are adhered to during the lifecycle of the project.

Education Certifications

IIBA Certification of Competency in Business Analysis (CCBA) – 2021

IIBA Entry Certificate in Business Analysis (ECBA) - 2020

IO4PM Project Manager Accredited Certification - 2019

Bachelor of Science (Hons) Finance & Management, AIMST University, Malaysia - 2015

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