Lailah Tate

Jackson, MS *****

adxfqy@r.postjobfree.com

+1-601-***-****

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion. Skilled in team leadership, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational team leader with an ability to work independently, creating effective goals, and developing a long career path. Work Experience

Child Support Specialist

YoungWilliams - Jackson, MS

August 2019 to Present

Completing and processing documents and applications File Room Assistant

Schwartz and Associates - Jackson, MS

January 2017 to Present

Maintains office services by organizing office operations and procedures; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

• Receives deliveries, couriers, incoming faxes & arranges distribution to recipients.

• Logging information on calls received • Performs general secretarial duties, faxing, scanning, scheduling meetings, and attending staff meetings • Receives and sorts emails responding electronically.

• Accepted letters and packages delivered to the front desk and distributed to appropriate staff.

• Booking meeting rooms and making suitable catering arrangements as requested.

• Handled delicate situations, such as - customer requests, special needs and complaints.

• Scanning documents and updating internal systems as required.

• Coordinates maintenance of the front desk equipment, furniture, lighting, applications and brochures. CSR - Customer Service Representative

ARISE - Jackson, MS

September 2016 to Present

Taking calls and making outbound calls to customers and resolving technical issues for customers. And emailing appointment reminders and staying in contact with lead supervisors Customer Service Representative

ASI GE Appliances - Memphis, TN

February 2021 to March 2022

Answering phones at a very high call volume and scheduling appts for customers while presenting excellent customer service

PROGRAM SPECIALIST

DEPARTMENT OF HUMAN SERVICES

September 2015 to December 2016

• Coordinated all aspects of multiple departments for the Human Service Department.

• Communicated frequently with staff members of all levels, and communicated with board members, clients or stakeholders.

• Evaluated the overall effectiveness of programs in meeting client's needs through review of reports, claims, program applications, and case records.

• Reviewed and processed background applications and requests for a background release on clients. Volunteer Outreach • Batson Hospital Childhood Cancer volunteer, Jackson, MS (3 years) • Mississippi Stewpot Association, Jackson, MS (7 years)

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Education

Associate in Interdisciplinary Studies

VIRGINIA COLLEGE - Jackson, MS

August 2008 to May 2009

DIPLOMA

CALLAWAY HIGH SCHOOL

2002

Skills

• Administrative Experience

• Clerical Experience

• Communication Skills

• Event Planning

• Phone Etiquette

• Project Management

• Microsoft Word

• Front Desk

• Microsoft Outlook

• Catering

• Desktop Support

• Technical Support

• Help Desk

• Computer Networking

• Network Support

• Operating Systems

• Troubleshooting

• Sales

• Data entry

• Office experience

• Medical office experience

• 10 key calculator

• Customer service

• Writing skills

• Microsoft Excel

• Call center

• Organizational skills

Certifications and Licenses

CPR Certification

First Aid Certification

QMHP Certification

Additional Information

• Flexible and able to adapt easily to new situations and developing workloads.

• Ability to evaluate tasks and suggest improvements.

• Professional telephone manners, providing services for customers at any level.

• Creating formats for documents requested by Administrative staff

• Excellent attention to detail and high accuracy levels both numerical and literate.

• Ability to work on own and as part of a team.

• Clear understanding of all relevant legal obligations and data protection rules.

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