Name: FNU Syeda Ameera Fatima

Email: adxfqn@r.postjobfree.com

Contact: +1-315-****-***

Professional Summary:

·Certified Salesforce Developer and Administrator around 7+ years of experience in the Salesforce.com CRM platform.

·Excellent work experience in designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, Validation Rules, Workflow Alerts & Actions, Pick Lists, Record Types, Process builder and various other components.

·Experience in developing Lightning web Components (LWC) and developing AURA Components using AURA Framework.

·In-depth understanding of CRM business process that include Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management and Merging Management.

·Strong knowledge and working experience in software Development Life Cycle (SDLC) methodologies such as Agile, Scrum and Waterfall model.

·Strong knowledge about Sales cloud, Service cloud, Community cloud & Marketing cloud configuration and customization and good understanding with Client/Server architecture.

·Hands on experience in using enterprise integration tools, extract transformation and load (ETL), enterprise information integration tools and enterprise architecture initiatives (EAI).

·Hands-on experience with LWC using HTML, JavaScript and CSS for styling of the components. Effectively passed data between components using events between child and parent components.

·Experience in Steel Bricks and Oracle Big Machines CPQ implementation. Used Apttus CPQ to enable sales reps to configure complex product and service combinations and set prices that will positively impact deal profitability.

·Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox and Migrating code from one sandbox to the other).

·Hands-on experience in using New Lightning UI to bring Salesforce into the responsive UI era of web-based applications.

·Experience in developing applications using such as Web Services (SOAP) and Pega CPM Framework.

·Understanding and writing user stories for the implementation of SOSL, SOQL and WSDL.

·Good Experience in data migration and integration using Data Loader, Import Wizard.

·Hands on experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.

·Good knowledge on mobile applications like Salesforce1 and Salesforce classic.

·Experience in developing UI using Visualforce pages and providing business logics using Apex.

·Hands on experience of Salesforce Web Services API like REST, Bulk & SOAP.

·Hands on experience working with HTML, XML, CSS, jQuery, JavaScript, Copado, Vlocity JSON, Angular JS and AJAX.

·Excellent in Administrative tasks like Creating Profiles, Roles, Users, Permission Sets, Email Services, Approvals and Activities.

·Experience in developing email templates within Marketing Cloud to promote new customer relationships with product awareness.

·Experience in creating lookup relationships and master-detail relationships on the objects and creation of junction objects to establish connectivity among other objects.

·Experience in developing AURA Components using AURA Framework.

·Work well alone and as part of a team with excellent troubleshooting mechanisms and highly adaptable to different work environments.

·A quick learner to new concepts and ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.

Technical Skills:

Salesforce technologies

Lightning Web Components (LWC), AURA Components, Apex, visual force, SOQL, SOSL, Email template, formula, Validation rules, apex trigger, Vlocity workflow and approvals, App exchange, salesforce.com IDE, Apex data loader, web services. Dashboards, Business analyst, Analytic Snapshots, Custom Objects.

CRM Applications

Salesforce.com, Sales cloud, Service Cloud, Chatter, Communities, Service console.

Salesforce Tools

Force.com, Eclipse IDE plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel connector, Copado, Force.com Platform (Sandbox, and Production) and Sandbox Testing.

Data Migration Tools

Data Analysis, Data Cleansing, Data Normalization, Data Migration, Data Loader.

Programming Languages

Apex, SQL, Java Script, JQUERY, CSS, XML, XSL, XSD, MVC, J2EE, CVS, ANT.

Configuration Skills

Workflow: time-dependent actions, Process Builders, Visual Flow, field updates, email alerts, Field Level and Object level security, role hierarchies, sharing models, SFDC Standard Object Configuration: Campaigns, Reports, Dashboards, Formula Fields and Cross Object Formula Fields Configuration Skills, Overall User Management, Security and Sharing Model, Translation Workbench, Documentation Templates, Salesforce Lighting.

Project Management

Waterfall, Agile, SDLC.

Certification:

Salesforce.com Certified Administrator.

Salesforce.com Certified platform Developer 1.

PROFESSIONAL EXPERIENCE:

Client: NTT Data, Plano, TX.

Role: Sr. Salesforce Developer. Mar 2022 – Present

Responsibilities:

Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements.

Developed Apex Classes, Test Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Created modern Lightning Apps combining Lightning Design system, Lightning App Builder, and Lightning Component features.

Built Lightning components using Controllers, Handlers and using these components in Visualforce pages and integration using Lightning Out.

Developed robust Lightning Pages using aura framework and placed them on the community builder.

Hands on working with Component events and Application events in Lightning components.

Utilize cloud integration tools such as MuleSoft, WebMethods-Cloud Streams, Informatica Cloud manage integrations between SalesForce.com and other systems.

Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.

Worked on all salesforce features including knowledge, Custom Lightning Interaction Log. Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Implemented new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing Salesforce implementation.

As per business requirements, developed custom Lightning Web Components and used them in Lightning App Builder.

Maintained custom nCino-Salesforce objects. Maintain setup records specific to nCino.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Developed robust Lightning Pages using aura framework and placed them on the community builder.

Exposure in constructing Class Structure hierarchy and Rule Set structure based on Pega Guardrails.

Developed custom lightning components to support Salesforce Mobile App.

Implemented integrations with External Systems by using REST and SOAP API’s.

Worked with project management team to ready client for Data Configuration stage of implementation.

Integrating Salesforce Marketing Cloud with web analytics tools like Web trends, Google Analytics etc.

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.

Migrated customer Service Center from Legacy System to completely new Salesforce Financial Service Cloud. (New Salesforce Implementation).

Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.

Worked on development and maintenance of Sales & Service clouds.

Working with Eclipse IDE with Force.com Plug-in, Developer Console, Sublime for developing business logic and manipulating for meta-data from eclipse.

Implemented DML operations of Inserting and Updating records.

Involved in Salesforce.com Application Setup activities and customized the objects to match the functional needs of the organization.

Conducted Knowledge transfer sessions to team members on PEGA and application functionality.

Performed Steel brick CPQ and Vlocity CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Hands on building Omni Scripts, Data Raptors, Vlocity actions, Vlocity cards and Flex cards.

Implemented Apex Classes & Triggers and linked them to manage the workflows implemented in the system.

Used force.com developer toolkit including visual force pages, apex classes, apex Controller and apex triggers to develop custom business logic.

Created unit test cases to avoid duplications and business logic errors.

Created packages and deployed between Sandboxes and Production Environments to place final implementations.

Hands on experience in using Asynchronous Apex like Batch class, Schedule class, Queueable Apex and future method.

Customized existing Visualforce to align with salesforce new Lightning UI experience.

Environment: Salesforce.com platform, Lightning, Aura, LWC, Apex, Force.com, Visual Force (Pages, Component & Controllers), APPTUS CLM, Vlocity CPQ, Omni script Designer, Data Loader, Dataloader.io, HTML, Java Script, CSS, jQuery, Salesforce DX, Visual Studio code, Service Cloud, Community Cloud, Continuous Integration, Eclipse, Apex Explorer.

Client: CITI Group, Charlotte, NC

Role: Salesforce Developer Aug 2020 – Feb 2022

Responsibilities:

Interacting directly with clients, managers and end users as necessary to analyze project objectives and design and build cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment.

Responsible for administering and controlling all SFDC instances and actively managing workload and prioritizing projects depending on user or business needs.

Identify and streamline workflows using the nCino platform, built on Salesforce.com, and implement changes and levels of customization as needed through the Salesforce Administrator role.

Experience in developing Lightning web Components (LWC) and developing AURA Components using AURA Framework.

Hands-on experience with LWC using HTML, JavaScript and CSS for styling of the components. Effectively passed data between components using events between child and parent components.

Designing and development on SalesForce.com integration using Web Services APIs, Partner API & Enterprise API.

Experience with cloudbased integration tools such as MuleSoft, Informatica Cloud, Dell Boomi, Cast Iron, or Jitterbit.

Worked on Lightning in creating the custom fields, profiles, applying sharing Rules, Handling Page Layouts and Related list and defining Field Decencies, Custom buttons, Validation Rules, workflows, Approval processes.

Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.

Managing Salesforce integration with current ERP system and third-party providers like Informatica, SharePoint, Microsoft Outlook and various app exchange products like Live Agent.

Created apps, dashboards, lenses and datasets, edit data and customize the Analytics experience.

Developing email templates within Marketing Cloud to promote new customer relationships with product awareness.

Creating unique client-based solutions using Lightning, Apex (Classes, Triggers, Batch jobs), Vlocity, JavaScript and Visualforce.

Build and customize Lightning Web Components and applications utilizing the styles from Lightning Design System, Bootstrap.

Added lighting functionality to existing Visualforce pages using Lightning Out.

Proficient in using components outside Salesforce with Lightning Out and shared lightning out Apps with Unauthenticated users.

Migrated Aura components to web components existed in the same application.

Worked with end users and business analysts for requirement gathering, analysis and provided design inputs.

Worked on Steel Brick CPQ for subscription, billing, invoicing and to take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.

Applied Salesforce Lightning Design System (SLDS) Framework that provides look and feel to the Lightning web Components Experience.

Applied Design variations & custom Aura design tokens to the Base Lightning Components Aura components and Lightning web components.

Handling changes requests related to heavily customized visual force pages that uses jQuery & Angular JS.

Gathering and analyzing user requirements and defining functional and technical specifications.

Perform bulk data loads, build customized Reports and tackle inconsistencies in data quality and create processes to overcome system deficiencies.

Provide system support related to customized applications, Single Sign On, security settings, user permissions, workflows, and test functionalities post SFDC product upgrades.

Working on analysis, design, coding, data migrations and testing for production and development environments.

Designed, developed and deployed Apex Classes, Controller Classes, Batch Apex and Apex Triggers for various functional needs in the application using the Eclipse IDE, VS Code, Welkin Suite.

Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.

Worked on Force.com sites and developed many Custom Applications using force.com platform.

Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary.

Developed Test cases for Unit Testing of the Mappings and was involved in the Integration Testing.

Troubleshooting and configuring Data Loader operations and running the Data Loader in batch mode.

Created a CSS Style sheet for Components.

Environment: Lightning Web Components, Aura Components, communities, Visual Force, HTML, Apex API, Rest API, SOAP, Salesforce.com Platform, Lightning Experience, Lightning Components, Vlocity Apex classes and Controllers, Copado, JAVA Script, SFDC, WSDL, Service Cloud, Community Cloud, Continuous Integration, Eclipse, Apex Explorer.

Client: Healthgrades, Denver, CO

Role: Salesforce Admin/Developer Jan 2018 – Jul 2020

Responsibilities:

Worked with end users and business analysts for requirement gathering, analysis and provided design inputs.

Implemented project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.

Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.

Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.

Created Lightning Components, added CSS and Design Parameters which improves performance.

Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.

Designed customizations and configurations of SFDC objects, custom data fields, reports and dashboards, knowledge articles according to the client/vendor needs.

Worked on various Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.

Developed complete Case Management for Financial Service cloud and customized completely in Lightning without using Visualforce pages. (100 % Lightning).

Worked on end-to-end Implementation of the Salesforce Health cloud & CPQ Solutions.

Setup Salesforce Health cloud environment and designed solutions on Organization wide.

Implemented the design and Development on Financial Service Cloud & Health Cloud.

Used Candidate patients to patients as lead conversion process.

Worked on various standard objects like Accounts, Contacts, Cases, Opportunities, Products, Reports and Dashboards apart from that worked on Health cloud objects like Candidate patients, Patients, Care plan, Care Team, Providers, Payers, Problems, Goals & multiple EHR Patient related objects.

Installed and setup Health Cloud Unmanaged package extension.

Customized the Health Cloud App for Person Accounts and configured health cloud profiles with permission set licenses.

Used Custom Metadata settings to configure Health Cloud.

Created the lightning Console App and customizes Patient details tab, Problems, Goals, Patient Card etc.

Created and maintained the lightning components and gave permissions to the Partner and Customer communities.

Added geographical redundancy to the computing needs in order to track the customers location using Community Cloud.

Setup accounts and provided access to the providers and payers on the communities. Validated the requirements and ensured its traceability in various applications like JIRA & Confluence.

Designed and maintained matrices for various user roles, security, profiles, workflows, approval processes, and validation rules.

Maintenance of installed Managed Packages in lightning using Apex. Experienced in using Data Migration tool called Data Loader.

Validated the requirements and ensured its traceability in various applications like JIRA & Confluence.

Designed and maintained matrices for various user roles, security, profiles, workflows, approval processes, and validation rules.

Maintenance of installed Managed Packages in lightning using Apex. Experienced in using Data Migration tool called Data Loader.

Executed user acceptance testing (UAT) process including creating and validating UAT scripts and coordinating UAT process with end-users & clients.

Imported excel based customer information records into Accounts, Contacts and Cases using Data Loader and Import Wizard.

Created custom Reports & Dashboards for Manager/Agent/Administrator's home page to reflect their target quota and team's performance against standards.

Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.

Environment: Salesforce.com, Force.com, Marketing Cloud, Financial Service Cloud Communities Builder, Salesforce Partnering Communities, Data Loader, Apex Classes, Controllers, Vlocity, Triggers, Visual force, Data Loader, Salesforce Health Cloud Managed Packages, Triggers, Components, Controllers, Workflow, Validation Rules, Reports, Report Types, Custom Objects, Tabs, Email Services, API, Sandbox data loading.

Client: TS Technologies, Hyderabad, India Feb 2015 – Feb 2017

Role: SFDC Administrator

Responsibilities:

·Involved in various phases of Software Development Life Cycle (SDLC) of the application like requirements gathering, Design, Analysis and Code development.

·Involved in Requirement gathering and development of Design Document and Technical Design Document.

·Responsible for implementing APEX (Salesforce) based RESTFUL Services for providing bi-directional integration between Salesforce (Cloud Platform) and Documentum (On-Premises Application).

·Setup the custom Approval Process with Email alerts, Field updates and Web Services integration.

·Implemented Apex Triggers, Apex REST Services and custom Apex Controllers.

·Responsible for setting up Oath to enable external client applications to communicate with SFDC platform.

·Customized the views by using custom Visualforce pages and Standard Apex Controllers.

·Involved in developing the web based front end GUI for the fulfillment application using Bootstrap, Big Query, jQuery, JSF (Java Server Faces).

·Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL.

·Implemented Email-to- Case entry and manual case entry for entering customer's cases in cases tab.

·Interacted with users during testing & analysis, designed & executed test plans and delivered a quality solution.

·Designed and developed Apex Classes, Apex triggers and Extensions for various functional needs.

·Deployed Apex using Force.com IDE Force.com Migration Tool and Web Services API.

·Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

·Manage all apex code modifications based on business requirements for the entirety of the project.

·Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

·Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

·Responsible for implementing Apache JERSEY based RESTFUL Services for performing all system functions (Search, Retrieve Metadata and Content, Create Documents) against a Documentum Repository.

·Debugged the code using Java debugger and Eclipse and used exception, condition and other break points.

·Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them.

·Involved in installation of Oracle Client, troubleshoot and establish the connection to Oracle database.

·Used Web services (SOAP) for transmission of large blocks of XML data over HTTP.

·Developed Restful Web services for transmission of data in JSON format.

·Developed ANT scripts for automating build process.

Environment: Salesforce Force.com, Service Cloud, REST API, Apex, SOQL, SOSL, Data Loader, Eclipse, Java Server Faces (JSF), Servlets, Directory Server, AJAX, HTML, CSS, XML, Ant, JavaScript, Oracle 10G, Eclipse 3.0, WebSphere 5.x, Log4J, Junit, Rational Rose AngularJS, Documentum Composer.

Education:

Associate Degree of Computer Science- Collin College.

Bachelor of Computer Science with Software Engineering Concentration-University of Illinois at Chicago (2022 - Present).

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