Customer Service Transportation Manager

FRED STERLING

Orland Park, Illinois ***** 708-***-****

************@***.***

SUMMARY

Resourceful Service Center Manager with 30 years of operations and transportation experience. Dedicated to long-term goals and day-to-day streamlining. Adept at cutting costs and following budgets without sacrificing fantastic standards for customer service and employee performance.

Strategic Planning Detail orientated Operations Management Safety Management

SKILLS

Team building

Exceptional interpersonal skills LTL knowledge

Customer service

Terminal Manager EXPERIENCE

FOUR STAR TRANSPORTATION

East Chicago, IN

10/2021 to 05/2023

Manage daily operation of terminal with revenue exceeding $9,000,000 annually.

Manage a diverse team of company drivers and independent operators.

Directed Maintenance, Terminal Safety, Scheduling, Dispatching, Payroll, Driver Relations, and Training.

Reduced maintenance costs by expanding vendor base to establish competitive pricing between vendors.

Maintain relations with existing customer base to ensure excellent customer service is achieved.

Improved Driver accountability program to reduce CSA weighed offenses.

PRONTO FREIGHTWAYS

Elk Grove Village, IL

Terminal Manager 10/2019 to 09/2021

Hired, trained and supervised terminal personnel to meet and exceed customer expectations.

Directed and coordinated activities of transport personnel responsible for loading, transporting, and offloading of product.

Developed strategies to maximize production and reduce costs. Communicated with dispatched personnel and drivers to ensure efficiency.

Monitored budget and operating metrics to incorporate improvement processes to increase performance.

AAA COOPER TRANSPORTATION INC.

Bensenville, IL

Service Center Manager 09/2013 to 08/2019

Plan, implement and oversee the work of 70 staff members to ensure efficiency and compliance with organizational requirements.

Monitor and direct all dispatch activities, including tracking, routing and dispatching transportation vehicles. Handle staff conflicts, evaluations, hiring/termination processes, and coaching employees on company standards. Assessed employee performance and developed improvement plans.

Trained all new staff members on company policies and center expectations.

Conduct ongoing safety and facility audits designed to promote a safe working and professional environment. Initiate investigation to resolve shipper and customer complaints.

VITRAN

OSWEGO, IL

Customer Center Manager 01/2013 to 09/2013

Facilitated the opening of the new Customer Center in Oswego upon hire.

Manage the daily operations and operating budget of the facility to improve processes.

Hiring of all personnel in departments that were in need of supporting staff.

Trained, coached, and motivated employees to improve employee performance.

Worked directly with City Dispatch daily to support local staff and control cost.

Monitor standard operating procedures in compliance with safety and OSHA regulation.

Increased efficiency and performance by monitoring team member productivity and providing feedback.

BIMBO BAKERIES USA

Glendale Heights, IL

Transportation Manager 06/2011 to 01/2013

Plan, direct, and coordinate the activities for the Shipping Department of the 3 locations in the Chicago territory. Develop continuous improvement techniques to enhance the operations strategy, decision making, and problem solving.

Administer the safe and sanitary work environment to be in compliance with company policy, OSHA, and government regulations.

Conduct continuous reviews and provide feedback on both positive and negative performance.

Responsible for the large labor cost reduction through driving performance expectation and improvement.

Increased processing of UPH by 33% which reduced labor cost by 200k in 1 year.

Cooperate in a cross-functional manner as a change agent with all departments within the company.

DEPENDICARE

Broadview, IL

Operations Manager 04/2008 to 03/2011

Manager of operations at 4 locations in the Chicago area of home respiratory and durable medical equipment services.

Responsible for the complete delivery, set-up, and patient education. Manage the overall fleet of vehicles and buildings at the 4 locations.

Responsible for the operating cost at locations to maximize profitability and patient care.

Oversee the proper routing of work assignments to ensure excellent customer service and referral appreciation. Weekly meetings to streamline communication between employees and departments.

Reduced labor overtime percentage from 21% to 8%. Lowered referral service complaints from 6% to 1%.

BIMBO BAKERIES USA

Northlake, Illinois

Distribution Manager

Managed 50 employees at the Distribution Center for bagel, bread, and cake products.

09/2002 to 04/2008

Responsible for the process of filling orders for depots, thrift stores, route drivers, and other distribution sites. Prioritize work assignments to service the customers with the maximum shelf life of product.

Coordinate the shipping of finished goods with LTL and TL carriers.

Ensure that GMP requirements are enforced to comply with regulatory and corporate quality. Develop employees to increase production levels and improve work methods.

EDUCATION AND TRAINING

BACHELOR OF SCIENCE: FINANCE

Northern Illinois University, Dekalb, IL

ADDITIONAL INFORMATION

Proficient in Word, Excel, Powerpoint, AS400, & TMS systems.

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