Melissa Hines

Jacksonville, FL *****

adxfqd@r.postjobfree.com

+1-904-***-****

A hard-working and dependable individual looking for a company I can grow and meet all goals in every aspect and have proven skills to perform and maintain all duties. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Certified Loan Signing Agent

MGH Closing Consultants - Jacksonville, FL

March 2002 to Present

• Mortgage Closings. As a Signing Agent, it is my responsibility to have extensive knowledge. Understanding of and adhering to federal and state regulations in addition.

• I briefly describe the general purpose of each loan document & guide borrowers on where to find answers to their questions within the docs.

• Maintained solid working relationships with all contracted clients by providing wonderful customer service to their clients.

• Contracted with various agencies to complete personal loan packages.

• Cultivated relationships with signing agencies, escrow, and title companies to receive referral business for mortgage signings. Interacted directly with customers to facilitate signings including setting appointments, signing and notarizing documents, and returning documents.

• Performed in-home mortgage loan closings.

• Schedule signing appointments with clients on all loan products Billing and Enrollment Specialist

BroadPath Healthcare Solutions - Remote

October 2022 to January 2023

• Creating accurate and compliant enrollment materials while maintaining quality

• Responsible for completion of web enrollment case set-up on the BroadPath web enrollment platform, or by partnering with a third-party platform

• Responsible for management of project timelines related to assigned enrollment requests, adhering to standard turnaround times and meeting all customer enrollment event deadlines

• Acting as a subject matter expert representing enrollment on projects

• Partnering with third party agents and internal business partners to execute requests on time and to trouble shoot when issues may arise

• Responsible for relationship management with Distribution, Marketing, Compliance, and Quality, Service

• Responsible for the Creation of and updating/maintaining SOPs for all enrollment activities Operations Manager

Double T Transport - Atlanta, GA

December 2020 to July 2022

• Evaluate transportation value and different prices and affirm that they're not extra than the quantity charged to customers, to ensure that acceptable account stability is left at the cease of each transaction.

• Keep records of all delivery sports, documenting methods, pointers, and modifications in techniques for reference purposes.

• Possession of superb time control capabilities to be able to supply items as at whilst due.

• Excellent human family members competencies so one can paintings efficaciously with all members of the logistics team, getting them to carry out optimally.

• Strong understanding of logistics management for efficient carrier transport

• Good communique abilities to apprehend the info of clients’ deliveries, and skip commands to team contributors to carry out without erring

• Multitasking talents: He/she must be able to do numerous responsibilities together without getting careworn.

• Attention to detail: He/she should take note of even the little details of a venture

• Organization capabilities: The logistics operations supervisor must be able to devise and arrange his/ she activities for the green delivery of products. CSR - Customer Service Representative

The CSI Companies - Jacksonville, FL

February 2021 to October 2021

• Process electronic claim file correspondence to the appropriate claim files.

• Process claims payments for mailing (both manually and using an inserter machine).

• Process checks received for voiding, recovery/su bro or undeliverable mailing reasons.

• Receive, review, prepare and enter data into various Citizens applications, databases, and/or Excel workbooks.

• Will provide customer service by responding to or sending, basic/intermediate level internal and external claim-related correspondence, via email or system activities, as assigned. Remote Customer Service Representative

Omni Interactions - Jacksonville, FL

April 2020 to December 2020

• Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.

• Received numerous customer service recognition for critical to quality accuracy, high turnovers, and decreased customer transfer issues

• Utilized Omni software for data entry of customer service information for accuracy and quality control.

• Typed memos, correspondence, reports and other documentation including follow-up calls to customers to ensure their questions were addressed and to assure them of support throughout the matter or issue has been resolved on accounts as a member. Community Manager

BG Staffing - Jacksonville, FL

November 2019 to 2020

Communicated with Property Manager regarding accuracy of invoices received; that purchase orders are attached and invoices are coded correctly, according to company procedures.

• Ensured that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.

• Resolved tenant(s) requests, concerns and/or complaints in a timely and courteous manner.

• Assisted management by being a stand in when not available.

• Processed work orders and monitored direction of property maintenance operations to ensure compliance with company standards.

Community Manager

Yes! Communities - Jacksonville, FL

July 2019 to October 2019

• As a mobile home park Community Manager, I had a wide variety of duties related to the park, its residents, and potential residents.

• I regularly met with residents to receive their rent payments and often go to residents' homes to collect

(or follow up on) late payments.

• As a mobile home park manager I also often show available units to those interested in moving to the community; the units they saw were sometimes model homes, and they are sometimes actual homes that are currently available.

• While they often have an on-site office, a mobile home park manager regularly works in the park, dealing with resident issues, addressing disputes that arise between residents, and investigating reported problems within the community.

• These problems can be wide-ranging, from trees falling down to inspecting units for safety.

• The manager may perform repairs or maintenance duties themselves, assign them to a staff member, or contract them out as necessary.

• As community managers also regularly interact with maintenance workers, utility companies, and other businesses necessary for the park's operation and any needed repairs.

• A shifting schedule is often required of Community managers, based on specific needs at the park and any emergency situations that must be immediately addressed.

• Repair skills are often needed in this position, as well as excellent communication skills. Senior Property Manager

Broadstreet Management - Jacksonville, FL

November 2018 to April 2019

Managed day-to-day operations of a 56 unit apartment community. In addition overseen operations of a 299 unit sister properties 6 apartment communities.

• Increased occupancy rate by 16% during employment.

• Increased revenue by 19%.

• Reduced annual operating budget by 29%.

• Discussed with client terms and conditions for providing management services

• Prepared rental agreements for lessees and collected specified rents

• Arranged for alterations to, or maintenance, upkeep, or reconditioning of property as specified in lessee's agreement

• Employed, or contracted for services of, security, maintenance, grounds keeping personnel and onsite management personnel

• Directed preparation of financial statements and reports on status of properties occupancy rates and dates of expiration of leases, collection of rents, posting of rents and accounts payable.

• Assisted with eviction of tenants in compliance with court order and directions from lawyer and owner Community Manager

Lohmans Management - Jacksonville, FL

July 2017 to December 2018

• Dynamic, energetic, and highly experienced in commercial property management with a solid history of success, including oversight of multimillion-dollar properties.

• Steadfast leader, mentor, and coordinator with a track record of steering improvement projects building and guiding top-performing teams, and optimizing internal operations.

• Talent for cultivating and supporting tenant relationships, leading to high occupancy rates, minimal turnover, and renewal of long-term leases.

Property Specialist

Blue Roc Premium, LLC - Jacksonville, FL

July 2018 to November 2018

Salesmanship - property specialists use sales pitches to entice potential tenants to submit an application. The specialist needs to build a large pool of quality prospects to avoid leasing to unsuitable applicants

• Negotiation - after selecting suitable candidates, property specialists negotiate a lease agreement that satisfies potential tenants while preserving the property owner's interests

• Employee management - ensuring that staff is on task, working efficiently, and respecting the comfort and privacy of tenants is key to maintaining a property and its community

• Communication skills - securing new leases and managing staff requires savvy in-person communication, but because property specialists primarily use email and notices to contact tenants, they're strong written communicators as well

• Organization skills - managing properties involves a lot of time, paperwork, and sensitive information, so property specialists rely on organizational strategies to prioritize their time and stay on schedule Property Manager

Andrew Podray - Lake City, FL

March 2011 to May 2017

Property Management

• Oversee the marketing/leasing staff to ensure that management's goals are met

• Responsibilities include: Performing employee evaluations, evaluating credit and rental history of all new applicants, verifying all income and assets of applicants to ensure they met the resident selection criteria and qualify according to the tax credit program guidelines, reviewing rental applications for approval or denial, and solving employee and resident issues.

• Active in coding invoices and entering into the accounting system for payment, posting all journal entries and preparing bank deposits, and processing security deposits.

• Responsible for all on-site collections, filing the necessary legal documents for non-payment of rent, and appearing in court for all legal matters.

• Ensure all maintenance is performed in a timely manner.

• Solicit and evaluate bids for contract services.

• Make recommendations for renewal and/or termination of vendor contracts.

• Submit weekly payroll documents and the required financial and occupancy reports to management, owners and Corporate personnel.

• Correctly utilize EIV and income source databases.

• Constructed and implemented policies and procedures for site staff up to 25.

• Improved curb appeal.

• Effectively reduced delinquency and increased NOI.

• Orchestrated a property overhaul to include overdue inspections, file audits, staff training, and gaining resident trust.

• Maintained accurate and impressive financial statements and files.

• Correctly utilize EIV and income source databases. Education

Loan Signing Notary in Florida Notary

National Notary Association - Jacksonville, FL

March 2002 to March 2024

A.A in Business Management

Fl. Comm. College - Jacksonville, FL

August 1994 to December 1996

Certifacation in Medical Billing & Coding

Concorde Career Institute-Jacksonville - Jacksonville, FL July 1992 to August 1994

High School Diploma in High School Completion

Jean Ribault Sr. High - Jacksonville, FL

August 1990 to May 1992

Skills

• Yardi (10+ years)

• Quickbooks (10+ years)

• Property Management (10+ years)

• Marketing (10+ years)

• Leasing (10+ years)

• Accounts Payable

• accounting

• Outlook

• Office Management

• retail sales

• Manage America (2 years)

• Microsoft Office

• Filing

• Management

• Onesite

• Marketing

• Customer Service

• Excel

• Microsoft Word

• Real Estate

• Property Management

• Word

• Yardi

• Leasing

• Quickbooks

• Customer Service (10+ years)

• Banking & Finance (10+ years)

• Fair Housing Regulations (10+ years)

• Microsoft Outlook

• Property Leasing

• Account Reconciliation

• Business Management

• General Ledger Accounting

• Accounts Receivable

• General Ledger Reconciliation

• Bank Reconciliation

• Budgeting

• Payroll

• Pricing

• Tax Experience

• Market Analysis

• Event Planning

• Profit & Loss

• Accounting software

• Medical billing

• Medical billing (10+ years)

• Medical coding (10+ years)

• Medical records (10+ years)

• Public accounting

• Oracle

• Remote Notary (2 years)

• Search engines

• Financial services

• LIHTC

• Section 8

• Financial Report Writing

• Analysis skills

• Bookkeeping

• Loan officer experience

• Fair Housing regulations

• Loan processing

• Credit analysis

• 10 key typing

• Basic maths

• Mortgage servicing

Assessments

Customer focus & orientation — Highly Proficient

November 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Attention to detail — Familiar

July 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Familiar

Filing & organization — Proficient

March 2020

Arranging and managing information or materials using a set of rules. Full results: Proficient

Customer focus & orientation — Proficient

March 2021

Responding to customer situations with sensitivity Full results: Proficient

Data entry: Attention to detail — Familiar

September 2021

Maintaining data integrity by detecting errors

Full results: Familiar

Customer service fit — Familiar

September 2021

Measures the traits that are important for success for customer service roles Full results: Familiar

Real estate — Familiar

September 2021

Matching listings with specifications

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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