Administrative Assistant Customer Service
Resume:
Tyonna Cloud
Seguin, TX *****
*************@*****.***
Profile
Detail-oriented, Computer Savvy, Experienced Team Leader, Advanced Multi-tasking, Service-minded, Organized, Excellent Communication Skills, Self-Starter.
Skills
Microsoft Office Suite, QuickBooks, Point of Sale (POS) software, Photoshop, Transcription, Adobe, Web Based Investigative Tools.
Professional Experience
Bill Miller’s BBQ, Seguin, TX July 2021 - Present
CRS
Provided customer service and support, including POS, food preparation, customer complaint remediation, and sales.
HHS (Holiday Inn Resort), Canyon Lake Dec 2020 - March 2021 Special Project Manager
● Setup and organized the warehouse for simplistic access.
● Inventory/Audit the warehouse to see what was needed to add to inventory.
● Inventoried/Organized main supplies for the units.
● Clean and upkeep
● Inventory/ Audit the units of kitchen supplies.
Texas CDS, Seguin, TX Mar 2019- Present
Personal Care Agent
● Take care and teach a 5 year old her with OI her lessons for school.
● Provided nutrition monitoring, planning, and administration.
● Prepared required regulatory reports regarding patient care, goals and needs.
● Assist on taking her to her appointments.
● Transporting and teaching her, at the museum.
Acepex Management, Ft. Sam Houston, TX Apr 2019 - Aug 2019 Administrative Assistant/Customer Service
● Perform general clerical duties to including, but not limited to email communications, website content updates, customer service, and filing.
● Solve queries over calls.
● Create and modify various documents using Microsoft Office.
● Provide company marketing and design initiative feedback.
● Filled out for pass requests, filled out contracts for Project Manager. Ex Curiae Solutions, Houston, TX Sep 2016 - Nov 2018 Administrative Support
● Perform general clerical duties to including, but not limited to email communications, website content updates, customer service, and filing.
● Create and modify various documents using Microsoft Office.
● Provide company marketing and design initiative feedback. Pic-N-Pac, Seguin, TX Feb 2015- Sep 2016
Assistant Manager
● Managed store operations, ensuring consistency and compliance with company objectives and policies.
● Regularly communicated with the Store Manager to discuss strengths, opportunities, and trends in business. Received, reviewed and remediated customer complaints.
● Conducted inventory audits and completed the ordering and stocking of the necessary items. CBE Companies, New Braunfels, TX Oct 2014 - Oct 2015 Fraud Agent
● Conducted outbound and inbound investigations for cellular account fraud claims.
● Utilized investigative tools to conduct in depth financial, trend, and activity analysis to properly detect fraudulent activity.
● Planned and implemented account protective measures to ensure customer account security.
● Documented remediation process, including a final fraud remediation report. References:
Amanda Fox 830-***-****, **********@*****.*** CDS in Texas Rozanna 903-***-****, N/A HHS at the Holiday Inn Resort Kevin Weaver 830-***-****, *******@*****.*** Friend Jimmy Nails 210-***-**** N/A Bill Miller’s BBQ
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