Claims Representative Product Management

La'Shawda S. Jones

** * **** ** • Bayonne, New Jersey 07002

201-***-**** • *********@*****.***

Qualifications

** ***** ** ******** ********** in OS&D, freight claims, and 20+ years in working in an office environment. Organize, loyal, hard worker, and to be passionate for what I love to do. To serve an organization where my skills and capabilities would be explored in the best way for the organization benefit as well as my career.

Experience

Fabuwood Cabinetry Newark, New Jersey October 7, 2014- September 9, 2022

RMA Supervisor & Product Management

•Make sure emails are manage throughout the day.

•Ensure bins are up to date

•Assist reps where needed.

•Handle & fix issues

•Create or revise approved credits.

•Uptrain current team

•Assist Manager

•Encourage & motivate reps.

•Check and respond to emails based on importance/priority level.

•Check revisions and signed acknowledgements.

•Investigate orders which come in from customers whether it is Overage, shortage, place wrong, or returning for credit.

•Making sure a quota is set per day to keep volume down.

•Receives customers request through emails, analyzes request, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.

•Type up orders or quotes and adjust errors on orders.

•Trace status of orders through expediting departments.

National Retail Systems/Transportation, North Bergen, New Jersey January 2011 – May 2014

Claims Representative

•Attend weekly meetings to correct ongoing problems, which results in claims.

•Review invoices and charge to the corresponding terminal for the loss.

•Maintain reports on claims filed and work the oldest claims within the company's guidelines.

•Review Target OS&D daily

•Review trailers unloaded by our customers for potential claims.

•Answer all e-mails. Re: claims, proof of delivery requests, and Bill of Lading request.

•Liaison between vendor and consignee for freight found in trouble area at Target to rectify the problem.

•Maintain inventory of salvaged dry goods and electronics.

•Liaison for Target discrepancies, (miss-shipped freight and damages) within the Target DC’s and control the billing for various returns.

•Maintain a voucher log of all checks issued by NRT to the customer.

•Conduct meetings with NRT's customer to expedite any outstanding claims.

•Over-all maintenance of the office

•Help other with their accounts when needed.

Education

University of Phoenix, Jersey City, New Jersey September 2009 - December 2013

Bachelor of Science in Business with a concentration in Management

Henry Snyder High School Jersey City, New Jersey September 2000 – September 2004

Diploma

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