Service Representative Office Assistant
Resume:
Page * Theresa Benson *** E. **th Street, Tonganoxie, Kansas 66086 *********@*****.***
Theresa M. Benson
th
Street Tonganoxie, Kansas 66086
*********@*****.***
Qualifications Summary
• Dedicated results-oriented and client-focused individual with extensive knowledge in the following areas: Laboratory Information Management System (LIMS) Customer Service skills, training agencies to proper guidelines/policies, Inventory
• Effective verbal and listening skills, very strong decision making skills
• Honest, trustworthy, respectful and flexible
• 38 plus years of working experience and 18 years working in State Crime Lab with the desire to continually learn
• Able to deal with clients in a positive, courteous and respectful manner Kansas Bureau of Investigation 2005-present
Forensic Science Laboratory Technician III
Serves as Evidence Specialist to the KBI KC Regional Laboratory. Knowledge of ASCLD/Lab ISO criteria. Responsible for all evidence to be submitted to the KC Regional Lab and proper storage of all evidence in the vault. Exceeds expectations and proficient in data entry in the Evidence Based LIMS System. Assisted in revising Evidence Submission Guidelines and Polices. Assisted in audits in other labs. Responsible for evidence vault inventory. Logs subpoena’s and maintains KC Calendar. Performs quarterly inventory. Instructs classes to Agencies for proper submission and evidence packaging. Knowledge in Federal Guidelines for submission of evidence to the FBI. All secretary duties including case file management. Certified Property and Evidence Specialist. Assigned special projects. Served as Safety Manager in Kansas City Laboratory and the L.A.B Committee.
Kansas Correctional Industries 1999-2005
Senior Administrative Asst.
Customer Service Representative for 16 divisions. Processes orders received by phone, fax, mail and email. Oversees orders to 16 divisions on a daily basis. Responds to customer inquiries. Maintains files of status reports. Maintains customer complaints and pick-up requests. Oversees operations in customer service. Works with inmate staff. Page 2 Theresa Benson 496 E. 12th Street, Tonganoxie, Kansas 66086 *********@*****.*** Lansing Correctional Facility 1998-1999
Office Assistant III
Processes Agency Purchase Orders for everything coming into the facility, Maintains the Inmate Benefit Fund Orders. Coordinates bid process for Inmate Benefit fund and Chouteau Store. Maintains sealed bids and assists in bid tabulations. Prepares contract award documents. Communicates and negotiates with vendors. Maintains order payment files. Complies and generates weekly and monthly reports of all open orders. Works with inmate staff. Lansing Correctional Facility 1995-1998
Office Assistant II
Daily functions are performed under Sate Purchasing and Departmental guidelines. Types all agency purchase orders and payment vouchers. Maintains the agency’s open order/payment ledger system both written and on computer. Compiles and generates weekly and monthly reports of all open orders. Maintains bid system for all inmate canteen merchandise. Researches invoices with open order ledger to ascertain proper purchase orders. Responds to telephone inquiries. Prepares contracts and requisitions. Maintain order payments files. Works with inmate staff.
Leavenworth County Courthouse 1994-1995
Appraisal Clerk II
Appraisal of Real and Personal Property in various categories for Taxation purposes. Assist in Office Management. Responsible for all Sales Files. Reviews Sales Appraisers work. Logging of important information pertinent to Field Staff. Gathers information for daily and monthly production reports. Reviews daily annual and sick leave and time sheets. Keeps supplies, filing, typing, telephone communication, and relief for the Switchboard operator. Knowledge IBM computer, and assist the public on daily basis. Supervised 7 Field Staff Employees. Leavenworth County Courthouse 1992-1994
Real Property Clerk I
Appraisal of Real Property in various categories for taxation purposes. Filing, typing, telephone communication, relief for the switchboard operator. Responsible for all of Real Estate Sale Files. IBM Computer skills, and working with public on daily basis Leavenworth County Courthouse 1991-1992
Appraisal Clerk I
Appraisal of Personal Property in various categories for taxation purposes. Filing, typing, telephone communication. Relief for the switchboard operator, knowledge of computers, and works with the public on a daily basis.
Page 3 Theresa Benson 496 E. 12th Street, Tonganoxie, Kansas 66086 *********@*****.*** Leavenworth County Health Department 1989-1991
WIC Office Program Aide
Assist in Office Management, Knowledge of office procedures and Equipment, telephone, typewriter, calculator, copy machine, infant and adult scales. Hemoglobin machine. Knowledge of sterile procedures. Works well with the public in large numbers. Education/Certificates
Certified Property and Evidence Specialist
IAPE-International Association for Property and Evidence Member Purchasing – Buyer Course
Basic Supervisors
State of Kansas Division of Property Valuation
Data Collection
Basic Mapping
IAAO Course I
Kansas City Kansas Community College
Computer Concepts
Kansas City College of Medical and Dental Careers
Dental Assistant
Lansing High School
Typing I
Business
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