Customer Service Team Member
Resume:
JB
JEFFREY BALLARD
************@*****.*** 440-***-**** Whiteville, NC 28472
Highly motivated professional with 30 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Labor Relations
Performance Evaluation and Monitoring
Management Team Building
Records Organization and Management
Administrative Management
Problem Anticipation and Resolution
Revenue Forecasting
Financial Statement Review
Business Leadership
Operations Oversight
Customer Service Management
Budget Control
Mr. FixitRight Avon, OH
Handyman
11/2017 - Current
Built reputation for excellent handyman services by taking pride in craftsmanship and attention to detail.
Used professional grade tools and equipment to perform wide range of handyman services.
Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.
Provided prospective customers with professional quotes detailing materials, labor and customization expenses for handyman jobs. Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
Maintained equipment, materials and tool inventory to meet repair or maintenance needs with minimal delay.
Performed preventive maintenance and repairs on buildings and equipment using plumbing and electrical skills to keep properties clean and safe.
Safelite Auto Glass Valley View, OH
Dispatch Director
03/2014 - 05/2017
Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
Developed and monitored field efficiencies and innovated new ways to improve operations.
Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time. Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
Summary
Skills
Experience
Relayed work orders and information between work crews, supervisors and field personnel.
Oversaw communications within assigned territories. Owner-Operator Cleveland, OH
Landlord
12/1997 - 03/2015
Inspected properties regularly to identify deficiencies and schedule repairs. Collected monthly assessments, rental fees, deposits and payments. Met with prospective tenants to show property and assess applications or sign leases.
Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
NEO Pro-Imaging Cleveland, OH
Owner
12/1993 - 01/2014
Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables. Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Developed and implemented successful sales strategies to meet business goals.
Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
Employed and managed vendors by negotiating deliverables, cost and expected quality.
Kept records for production, inventory, income and expenses. Determined pricing for products or services based on costs and competition.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
North Olmsted High-school North Olmsted, OH
High School Diploma
Cleveland State University Cleveland, OH
Business Administration
Tri-C Community College Parma, OH
Accounting
US Armed Forces
US Army
91E20
Education and Training
Activities and Honors
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