Customer Service Store Manager

LEKEITA SEDGWICK-VANN

Pasadena MD ***** 443-***-**** **********@*****.***

PROFILE

Meticulous Compliance Officer dedicated to improving policies and procedures in all business areas. Hardworking and driven with quality-focused and initiative-taking approach. Bringing 15+ years of experience in the transportation and customer service industry. High-energy Store Manager bringing 15+ years of experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

SKILLS

INVENTORY MANAGEMENT

SHIFT SCHEDULING

BUSINESS LEADERSHIP

POLICIES AND PROCEDURES

EMPLOYEE TRAINING

PROBLEM ANTICIPATION AND RESOLUTION

EXCEPTIONAL CUSTOMER SERVICE

DOT/ FMCSA

OSHA

HR PROCESSES

FLEET SAFETY/COMPLIANCE

EXPERIENCE

COMPLIANCE OFFICER/TREASURER King Cobra Logistics Inc. May 2018 - Present Pasadena, MD

Identify potential areas of compliance vulnerability and risk to develop and implement corrective action plans. Responsible for ensuring that all FMCSA and DOT safety rules and regulations are being followed within the company. Also oversees accounts receivables, accounts payable and payroll. Schedules and conducts evaluations of company policies, procedures, and internal control structures. Develop and implement internal control tests to verify employee compliance with established policies and procedures. Enhance accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring and auditing.

ASSISTANT TERMINAL MANAGER- T-Force Freight- February 2023-May 2023 Elkridge, MD

Responsible for managing daily operations. Analyzed operational data to improve and monitor productivity, service, and quality targets. Collaborated with terminal manager to develop action plans and improve service level results. Responsible for managing resources, processes, career development, and training, with a high focus on safety. Reviewed projected performance plans to verify correct number of drivers and allocated routes. Partnered with Labor and Human resources to select candidates for open positions, address performance issues, and facilitate promotional decisions. Ensured compliance with all DOT/ FMCSA rules and regulations.

STORE MANAGER Giant January 2015 - September 2022 Landover, MD

Responsible for achieving targeted budget goals, analyzing P & L, and achieving KPI's. Managed inventory control, cash control and store opening and closing procedures. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Managed store employees successfully in a demanding environment through initiative-taking communication and positive feedback.

NON-PERISHABLE MANAGER Giant January 2014 - January 2015 Landover, MD

Ensured weekly sales programs, shrink initiatives, and inventory control processes were followed while maintaining product in stock conditions. Managed daily activities in HBC/GM, Dairy, Grocery, and Frozen food departments while focusing on people development, department presentation, sales and profit performance, payroll, productivity, and efficiency.

CUSTOMER SERVICE MANAGER Giant January 2012 - January 2014 Landover, MD

Provided customers with excellent customer service from the time they enter to the time they exit the store. Demonstrated proficiency in scheduling, payroll, customer service, employment laws, interviewing techniques, hiring, safety and procedural compliance, store conditions and standards, as well as being able to respond to customer complaints and concerns in a timely manner. Oversaw front-end operations, cash office procedures, counseling and coaching associates, managing customer service departments regarding general operations, sales, and profitability, and attending/or coordinating local community events. In addition to making sure associates are following the company’s policies and procedures.

TRANSPORTATION SUPERVISOR Giant January 2005 – January 2012 Landover, MD

Coordinated the timely delivery of product from the distribution center to the stores by establishing and planning daily schedules to achieve efficiency and productivity goals while balancing warehouse partnerships, store requests, delivery windows and parameters as well as labor contracts and work rules. Monitored driver productivity and responsible for coaching and developing driver performance and safety standards while making sure that Department of Transportation rules and regulations were properly followed.

TRANSPORTATION DISPATCH SUPERVISOR Collington Services (Safeway Distribution Center) July 2002-January 2005

Supervised nightshift transportation operations. Dispatched loads efficiently and cost effectively while making sure all restrictions and time guidelines were kept.

EDUCATION

TRAINING COURSES: Energizing and Empowering Employees/Dale Carnegie Leadership Series/Feedback Fundamentals/Conflict Resolution/Facilitating Change/Food Safety/ Advanced Retail Management/Leading Others/Assistant Store Management Administrative Training/Fuel Management

ANNE ARUNDEL COMMUNITY COLLEGE 1992-1994 MAJORED IN ACCOUNTING AND BUSINESS MANAGEMENT

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