Claims Adjuster Signing Agent
Resume:
C AMILLE M ATHEWS
C ONTACT :
*********@*****.***
GA 30253
P ROFESSIONAL S UMMARY
Licensed Claims Adjuster Manager with 7 + years of experience skilled in property, casualty, investigating and quality assurance. 20 years of customer service experience. Trustworthy and dependable. Service-oriented claims manager skilled at applying creative approaches to solving complex problems. Strong work ethic, which allows me to work best independently or contribute to a team.
S KILLS :
Communication Skills
Organization skills
Development & Training
Excellent time
management
Self Starter
EXPERIENCE
● Managed a team of 14 adjusters working all-weather catastrophic claims and daily claims. Trained and coach adjusters on proper claim handling. Manage daily operations for client ensuring claim handling best practices are followed while promoting culture of inclusivity and supporting personal growth.
● Managed and maintained weekly and monthly reporting, daily/weekly achieve key performance indicators to meet and exceed target goals. Collaborate with fellow leadership colleagues to develop and deliver ongoing training to improve quality results. Monitor Attendance, time-off request/schedule adjustments, review and verify timecards.
● As a desk adjuster, I provided heavy customer service to internal and external customers; promptly developed the file to provide an accurate and timely investigation to resolution. Handled large volumes of Total Loss All Weather Claims.
● Investigated claims within recommended limits by determining appropriate policy coverage. Obtain and analyze documentation related to the claim. Maintained diary, and set reserve for files.
● Issued payments, prepared and mailed written correspondence to Insureds. Communicated with contractors, agents and body shops regarding status. Assess subrogation potential of losses and recommend files to subrogation examiners as appropriate. C ERTIFICATIONS :
● Licensed Casualty and
Property Adjuster For
State Farm Auto, Fire &
Property Certification
● Licensed in 25 States
● TWIA/TFPA D ESK E XAMINER
C ERTIFICATION 2018.
● C ITIZENS P ROPERTY I NSURANCE
C ORPORATION 2018.
● T OWER H ILL C ERTIFICATE OF
C OMPLETION 2018.
● Negotiated and settled first and third party Auto Total Loss Claims. Requested documentation from lienholders, for gap carriers, and processed salvage pickups. Prepared documentation to send to Agents to assist with Agent Office Settlement packages. Issued payments and closed claims once all claim handling completed.
● Managed small to complex auto property and residential property losses ranging from $0.00-$1,000,000.00. Address and handle all exposures of the claim, including dwelling, other structures, contents, loss of use/ALE, personal property, total loss auto and liability claims.
● Handled a large volume of Property Claims; Completed first contact with insureds to obtain information to determine damages. Reviewed Field Adjusters estimate and photos; Reviewed scope of damages and estimates, Settle Assist, Xactimate 28, ran estimates reports, payment tracker reports. Handled Virtual Assist for Property claims, (roof adjusting) with Settle Assist, Xactimate 28.
● Worked Content Claims, UPP Claims, Issued payments, documented claims processes, maintained diary, and set reserve for files. Prepared and mailed written correspondence to customers. Promptly develops the file to provide an accurate and timely investigation to resolution. Settled claims associated with all-weather catastrophe. Closed claims once all claim handling completed.
● Collaborate with mortgage lenders, title companies, scheduling services to complete mortgage loan signing. Ensure all lender requirements are met by conducting quality checks on loan documentation submitted.
● Comply with privacy laws by properly disposing of non-processed paperwork with personal and financial data. Coordinated signing appointments with borrowers and return properly signed and notarized documents to Lenders and Title Company’s.
● Handle customer and retailer inquiries. Processed order inquiry calls, initiate catalog orders and provide order status updates. Compose written E-correspondence to resolve inquiries. Assess training needs for new and existing employees. Organize, develop training programs.
● Develop training aids such as manuals and handbooks. Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, and on-the-job coaching. Provide feedback to program participants and management.
E DUCATION :
N ORTH C HICAGO S CHOO L / N C HICAGO,
IL
06/1981 B ASIC S TUDIES
R OBERT M ORRIS C OLLEGE / C HICAGO, IL
04/1998 A SSOCIATES D EGREE –
B USINESS A DMINISTRATION
E MPLOYMENT :
E.A Renfroe &
CO-Birmingham, AL
06/2017-Present
Firm Claims Manager – Desk
Adjuster: General liability-
Auto-Total Loss- CAT –
Property Loss
Pilot Catastrophe Services
Mobile AL
09/2018-12/2018
Desk Claims Adjuster
N’High Demand Notary
Services -Smyrna, GA
05/2010-06/2017
Notary Signing Agent - Loan
Signer
LTD
Commodities-Bannockburn, IL
10/1998-06/2015
Customer Service
Representative -Trainer
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