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Customer Service Associate

Philadelphia, PA
May 31, 2023

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JoAnna Billings

Customer Service, Hospitality, Retail, First Responder

Dear Hiring Manager,

The purpose of this letter is to apply for a position within your company. I am a good candidate because of my experience, knowledge and willingness to learn.

Over the years I have held many positions which have helped strengthen my diverse background. I always, without exception, do more than is expected of me and am eager to help customers as well as my fellow teammates. I possess excellent communication skills and the ability to resolve problems in a highly diplomatic manner.

I am able to pick up on new tasks quickly and have often been recognized for my achievements and been promoted to a higher position within a short period of time.

I take pride in being a professional and know the importance of representing the company at all times.

My work history consists of many years of fire protection systems installation and maintenance, customer service, hospitality, retail and food service. Most recently I have become a volunteer firefighter and have worked in EMS medical transport. I currently am Firefighter 1 certified, which includes HAZMAT Awareness/Operations, First Aid/CPR and Vehicle Rescue. I acquired a degree in Fire Science Technology and have held NFPA 10 and several other certifications in my field of work.

Thank you for your time and consideration.


JoAnna Billings



Firefighter 1 Certification - Includes basic first aid, CPR and HAZMAT awareness/operations.

Acquired through Chester Counter Emergency Services Training Center

August 2020

Fire Science Technology – NMSU/DACC – Las Cruces, NM

Associates of Applied Science degree. On-scene management, investigation, building construction.

Apparatus knowledge and homeland security training.


Ambulance Operator – Keystone Quality Transport - Springfield, PA

August 2021 – January 2022

Pick up, transport and drop off patients with various non-emergency medical needs. Keep ambulance fully stocked and clean. Acquired the EMSVO certification to drive emergency vehicles and operate safely.

Merchandise Service Associate/Flooring Sales - Lowe’s Home Improvement - Philadelphia, PA

October 2019 – June 2021

Duties include updating inventory, product organization and overall store presentation. I have been recognized for my work and received two Star Service Awards, and have been asked on more than one occasion to work in a neighboring store due to my skill level and eye for detail.

Server/Caterer - Famous Dave’s BBQ - Philadelphia, PA

March 2018 – September 2020

Taking food orders and making sure guests were fully happy with their meal and service. Packing and delivering catering orders, as well as providing full service on larger events.

Asset Protection – Best Buy - Downingtown, PA

July 2017 – March 2018

Observe all customers and employees to watch for any suspicious activity, as well as monitor all cameras. Assist customers with needs and inquiries. Check the whole store to make sure no items were stolen and to make sure all fire extinguishers are properly up to service.

Store Marketer/Server/Host/Baker – Texas Roadhouse - Fort Bliss, TX

September 2014 – June 2017

Greeting customers, taking and delivering their food and beverage orders. Store cleanliness and organization.

As the Local Store Marketer, I would seek out new business, provide special support for local/military schools and set up special events at which we would either have our store mascot there to entertain or we may have a food/beverage tent to provide for the event’s guests. I would greet returning flights of soldiers with special coupons and show our troops that we support their service and welcome them home. I would track our sales and special programs to learn where we excel and where we need to work to build more sales for the store.

Previous Extensive Experience:

Fire Protection Systems Technician – Dimar Systems, LLC – Las Cruces, NM

February 1993 – August 2005

Previous NFPA 10 certification. Install, inspect and maintain all forms of fire detection and suppression systems. Regular service of fire alarms, sprinklers, kitchen hoods and airport foam suppression systems. Additional experience with installation of home theater, security and control systems. Filled out required reports and emailed customers letters and records of services.

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