Director revenue, business offices, RCM

Wendy K. Burkett

**** ******* **** ****: (***) **3 - 0064

Lawrenceburg, KY 40342 *********@*******.***

OBJECTIVE

To obtain a position utilizing my professional experience that offers challenge with an organization where problems and opportunities that are well matched to my skills and abilities to deliver results.

PROFESSIONAL EXPERIENCE

Bright Spring Res Care 2019-Present

Director of Regional Business Offices and Director of Client Funds (RFMS)

Plan, develop and implement Business Office Best Practices across all assigned communities that will be measured through key metrics that have been determined for the year

Developed and implemented Standard Operating Procedures for core business office processes and activities for all assigned communities

Developed and maintain knowledge repositories for repeatable business office best practices, training materials, and standard operating procedures

Develop and monitor monthly key performance indicators and business office scorecards, designed to help evaluate and drive business office value and performance across all assigned communities

Work with key stakeholders (internal and external) to develop a continuous improvement culture within the business office focus area, mapping current processes and facilitating the design and implementation of improved processes

Oversight of all Regional Business Office Managers

Provide subject matter expertise to Residential Operations Leadership

In the year 2020 I have met all expectations of revenue bringing in a profit of $6,250,000.00 over and above of projection.

Fill in as acting Business Office Manager for communities that need support or have a critical business office vacancy at the agency site

Work with key stakeholders (internal and external) to solve critical business problems

Leads monthly business office training for all assigned communities, developing training materials and content for Business Managers and Office Coordinators in conjunction with Regional Business Office Managers

Assists in the training of new Business Office staff, including training on key programs

Coach and mentor Regional and local business office staff in creating a smarter business office workflow to solicit continuous improvement

Director of Client funds team managing the day to day activities for the department

Created and implemented Productivity matric to monitor trust fund team employee’s production, error rates, down time.

Over see over 16,000 clients in the client fund system and over 244 operations.

Created and implemented Debit Card program for the entire corporation managing over $5,000,000

Implemented Compliance standards for Trust fund team and audit compliance for the department

Develop standard operating procedures and policies to ensure compliance with Federal and State guidelines

Coach and mentor manager and team members in client funds department

Director Revenue Cycle with RFMS

Create and Implement strategy to ensure AR reduction and positive Cash flow

Oversee management of staff in both Revenue Cycle and RFMS. Assisting in hiring, promotions, salary, and personal action plans as required.

Assisted in creating and implementation of RFMS training program, also in creating and implementation of unclaimed property process for Bright Spring. The creation and implementation of the RFMS ticketing system.

Actively working on continuous improvement in DSO by weekly meetings to address and create a plan to move forward with outstanding AR, with positive results, and to continue to remove DSO from AR.

Work with members of the team across all levels of the organization to cultivate & foster teamwork to achieve defined goals and expectations. Ensuring team members are well qualified for their positions and continuing self-improvement of each team member creating stronger, well educated and knowledgeable staff who have a sense of ownership in their role with the organization.

Working with various departments to create more streamline methods of payment delivery, moving to ensure all payers are electronic, removing paper billing thus ensuring a faster more accurate method to receive payment.

Moved RFMS cash posting to outside organization to be more efficient. Retaining staff and training them to new positions.

Continuous education of the healthcare industry in the locations of FL, AL, KY, TN, VA, WV, NC and GA. This will ensure methods to improve our billing practices to meet the changing needs of each state.

Working on creating team building and team education systems for Revenue Cycle and RFMS with leadership development

Continue to implement strategy to collect monthly cash above projected totals current month projection to be over corporate estimate by an estimated total of $1,688,871.45.

Genesis Health Care, Lawrenceburg, KY 2015 - 2019

Floating Business Office Manager 2015 - 2019

Train and Support Business Office Managers within the Genesis network in both KY & TN via site visits, video teleconference or phone. I have trained nine individuals with a one-year period and have completed training on average within 6 months.

Support centers as a Business Office Manager when the position is vacant; direct activities as a leader in the center, work the on the financial performance of the center and meeting with families to address both care & center concerns.

Work closely with Administrators in the region to address concerns and drive improvements with their financial performance. An example a center had DSO of 70 days and I dropped it to 35 DSO. In addition, same center was 70,000 over budget and I reduced that to 10,920 under budget.

In this Staff level position, I actively participate in weekly RCM calls and provide weekly reports to the team based on workload, current objectives, obstacles with suggestions for improvement and results.

Work with members of the team across all levels of the organization to cultivate & foster teamwork to achieve defined goals and expectations. All centers in this region are consistently meeting and exceeding goals for DSO, budget requirements, and meeting percentages for reducing BDE and increasing cash collections.

Actively work Bad Debt Expense, Aging Reports, Medicare / Medicaid, Commercial and other Insurance. Audits, Adjustments, Write offs, RFMS

Additional Responsibilities and accomplishments

Quality Assurance Manager training

Medicare/Medicaid compliance

Consistently reduce Bad Debt Expense in the centers I am assigned to

Beat budget by 2,000,000 in 2017 and slated to beat budget by 1,900,000 in 2018 for East region in KY and TN

Senior Care, Lawrenceburg, KY 2010 - 2014

HR Manager 2014- 2014

Managed the timekeeping system, vacation scheduling, payroll and benefits for the center.

Conducted new hire training and coordinated & trained on yearly benefit programs.

Acted as a backup for admissions, helped with marketing & planning events for the facility.

Administered Company Policies as needed to address concerns within the workforce.

Develop, track, report, and manage yearly departmental budgets.

Business Office Manager 2010 – 2014

Managed the timekeeping system, vacation scheduling, payroll and benefits for the center.

Conducted new hire training and coordinated & trained on yearly benefit programs.

Acted as a backup for admissions, helped with marketing & planning events for the facility.

Administered Company Policies as needed to address concerns within the workforce.

Develop, track, report, and manage yearly departmental budgets.

Additional Responsibilities and accomplishments

Reduced BDE by over 50,000 in first six months

Consistently under budget annually

Met DSO requirements and exceeded expectations

EDUCATION/CERTIFICATIONS/ASSOCIATIONS

Bachelor Business Administration Health Care Administration, Midway University, Midway, KY 2015 - Present

Target graduation date: Summer 2019

References Available Upon Request:

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