Data Entry Customer Service

SHANA BURNS

SAVANNAH, GA ***** 912-***-**** ************@*******.***

PROFESSIONAL SUMMARY

Business professional with 15 years of experience in logistics, quality assurance, order management, production planning, project management, and customer service. A great problem solver with a strong sense of urgency. A self-motivated individual who thrives in a challenging, fast-paced environment.

SKILLS

WMS

Quality Assurance

Critical Thinking

Data Entry

Leadership

MS Office

Customer Service

Dispatching

Time Management

Administrative Assistance

Inventory

Project Management

WORK HISTORY

AUGUST 2021-PRESENT

Quality Assurance PGS USA, LLC Pooler, GA

Retrieved and tested samples to determine if the product reaches quality standard.

Processed, prepared, and sent samples to potential buyers.

Entered data results in management database system.

Created BOL’s for shipments.

Prepare detailed reports on audit findings.

Boosted customer retention by resolving customer complaints expediently and professionally.

Helped train, develop, and coached new hires.

OCTOBER 2017-AUGUST 2021

Logistics CSR/Clerk People Logistics, NFI Port Wentworth, Ga

Plan, allocate, pick, manifest, and close orders.

Dispatched drivers to destination locations and ports.

Communicated with vendors regarding deliveries, delays, and problems.

Completed all shipping and receiving documents accurately.

Ensured that drivers completed all appropriate paperwork.

Work with the production supervisor to identify and eliminate overages, shortages, and damages.

Verified and kept records of incoming and outgoing shipments.

JANUARY 2011-OCTOBER 2017

Inventory Lead Port Logistics Group Garden City, Ga

• Monitored inventory levels and replenished stock as needed.

• Delegated assignments to warehouse and inventory clerks.

• Used computerized inventory software to maintain records of all

products.

• Identified discrepancies for complete cycle count and collaborate with appropriate departments.

• Performed inventory cycle counts.

EDUCATION

2006-2010

Computer & Business Technology

Middle Georgia College, Harkinsville, Ga

MAY 2021

Computer Programming & Software

Savannah Technical College, Savannah, Ga

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