Customer Service Manager
Resume:
Land O Lakes, FL *****
*******************@*****.***
Denise N. Robertson
profile
Store manager with 20 plus years of experience. Responsible for creating an environment that ensures the highest degree of client services and building strong client relationships that will motivate them to return. Consistently achieved individual and boutique sales goals while proactively performing above expectations.
Experience
Assistant Store Manager
Brighton Collectibles, International Mall
Tampa, FL
September 2018–January 2023
●Build an environment that is highly focused on consistently delivering the ultimate shopping experience that will motivate the client to return.
●Maintain loyalty status with regular follow ups and thank you letters.
●Achieve weekly, monthly and annual sales plan by utilizing product knowledge, selling and customer service skills.
●Providing stellar customer service by greeting and assisting customers and responding to their inquiries.
●Payroll intake, scheduling staff and processing time while ensuring the integrity of payroll.
●Set sales goals, determining team and personal level bonus systems.
●Process customer repairs and returning them.
●Prioritize merchandise replenishment and visual directives to maximize volume drivers.
●Assist with efforts to maintain inventory accuracy and shrink requirements.
●Interview, hire, develop and train sales associates.
●Hold associates accountable for meeting established guidelines, brand standards, and company policy to help achieve and motivate their performance.
●Execute floor sets, marketing, window changes and promotions.
●Confer with company officials to develop methods and procedures to increase sales, and promote business.
Co-Manager
Guess, Inc.
Wesley Chapel, FL
May 2015–September 2018
●Provide stellar customer service.
●Plan and direct staffing, training, and performance evaluations to develop
●Control sales and customer service consistency.
●Observe customer preferences, regularly executing new floor set moves to increase profit.
●Instruct staff in handling difficult customer as well as complicated sales situations.
●Create schedules efficiently budgeting payroll hours.
●Establish credit policies and operating procedures.
●Hire, train, evaluate personnel in sales or marketing. establishments, promoting or terminating staff as needed.
●Recorded purchases, sales, and requisitions.
●Examine merchandise ensuring correct pricing and display of inventory accordingly.
●Plan and provide complete inventory results to corporate offices.
Store Manager
Cache’
Tampa, FL
October 2014–June 2015
●Promoted to Store Manager.
●Responsible for providing high standards of the customer’s experience in accordance with Brands value and service standards.
●Achieve sales plan and inventory goals.
●Direct, coordinate and review activities in sales and service accounting and report to corporate offices.
●Provide all inventory, profit, and losses to corporate offices.
●Coordinate campaigns, and sales promotions via cold calling clients as well as calling established customers to establish interpersonal relationships.
●Hire, train, guide inexperienced staff as well as termination of staff when necessary.
●Provide excellent customer service with a pleasant and professional demeanor.
Co-Manager
Cache’
Wesley Chapel, FL
May 2007-October 2014
●Provide superior customer service.
●Implement floor sets, window changes and promotions.
●Analyze merchandise ensuring correct pricing and display of inventory accordingly.
●Communicate with company officials to develop methods and procedures to increase sales, expand markets and promote business.
●Develope, educate and train staff in handling various customer service as well as complicated sales situations.
●Hold co-workers accountable for meeting established guidelines, brand standards, and company policy.
●Address and supervise staff including training, enforce safety, health, and security rules.
●Inventory control, receiving and processing.
Bowling Green State University
BA: Fashion Merchandising
Bowling Green, OH
December 1997
Skills & interests
•Selling skills •Customer Service Oriented • Management skills • Ability to learn and effectively convey information • Relationship building •Clienteling •Establish and maintain relationships •Visual merchandising
Professional references
●Lisa Wright, District Manager, Brighton 626-***-****
●Michele Colonna, Assistant, Brighton 727-***-****
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