Service Representative Customer

Destiny Thomas

*** ****** **** ***********, ** **886 252-***-**** *********@*****.***

PROFESSIONAL PROFILE

Motivated and resourceful professional backed by administrative support and healthcare industry experience. Verifies insurance coverage and follows-up with payers to facilitate uninterrupted cash flow. Ensures data integrity for optimal and correct reimbursement.

Proofreads and edits with a focus on detail; makes sound decisions

Problem-solves for effective results

Microsoft Office Applications (Word, Excel, PowerPoint); Typing Speed: 45 WPM

KEY QUALIFICATIONS

Insurance Verification & Reimbursement Processing Medicare / Medicaid Government Payers Third Party Payers

Medical Billing Medical Office Medical Administrative Patient Registration Medical Practice Management Systems Introduction to CPT & ICD-9 Coding Medical Terminology

Medical Records Management Billing Specialist HIPAA Compliance

PROFESSIONAL EXPERIENCE

QVC – West Chester, PA 03/2021 - Present

Customer Service Specialist (REMOTE)

Handle inbound and outbound telephone calls

Follow the guidelines, procedures, and policies of QVC operations

OMS System: verify the patron/customer demographics, create an account, customer order, process the invoice for the orders, and invoices for shipping and accept payments

Outreach to the financial institutions to confirm processing of credit/debit cards, and checks

Schedule appointments for delivery items with the customer to ensure destination and delivery date

Provide rescheduling appointments with patrons that will not be present for VIP deliveries

Payments: process the patron/customer payments and accept credit/debit cards, checks/money orders, and Paypal

Billing: transact a check hold for customers that will pay upon delivery.

Refund: review and validate customer order process regarding damage or return items. A credit is issued to the account, or the item is replaced.

Assist with customer inquiries and transfer them to the appropriate department

EP Mart - Rocky Mount, NC 09/2020 – 03/2021

Customer Service / Cashier

Handle inbound and outbound telephone calls

Calculate the cost of products and process sales transactions

Accepting payments on debit / credit cards, cash and mobile devices

Process exchanges and returns, as needed

Spin Master -Tarboro, NC 06/2020 - 09/2020

Packer (Contract)

Manufactured swim supplies and kept detailed records of materials and shipments

Loaded, weighed, and labeled items appropriately

Performed quality control for defective items to ensure all working items were distributed to loading area

Alorica - Rocky Mount, NC 07/2018 - 04/2019

Customer Service Representative (Call Center)

Managed inbound and outbound calls and updated patient demographics into computer system

Scheduled appointments and refilled and renewed prescription requests

Handled prior authorizations, insurance verification, co-pays, and explanation of benefits

Naomi's Voice Studio - Clearwater, FL 07/2016 - 12/2017

Administrative Assistant

Answered inbound calls, took messages, and transferred calls to appropriate individuals

Coordinated calendars, prioritized corporate meetings, and made travel arrangements

Scheduled and confirmed appointments and provide outstanding customer service

Documented information, updated files, and maintained documents such as correspondence or other material

Operated office equipment, such as fax machines, copiers, or phone systems

Applebee's - Rocky Mount, NC 11/2017 - 03/2018

Server / Customer Service

Maintained a working knowledge of all items on the menu

Upheld professional attitude, service excellence, and high level of customer satisfaction

Anticipated the needs of the guests and maintained a clean working environment

Took guest orders, kept them organized, and timed the course of service

Kentucky Fried Chicken (KFC) - Rocky Mount, NC 10/2013 - 03/2015

Cashier / Customer Service

Prepared and assembled food orders in a fast-paced environment and handled light cleaning duties

Operated equipment, utilized a point-of-sale system, and processed transactions appropriately

Maintained a positive attitude, followed established procedures, and promoted teamwork

Volunteer experience includes 1 month volunteering for T.O.R.O in Rocky Mount, NC

EDUCATION

Nash Community College

Caseworker Certification Specialty I (Supplemental Nutrition Assistance Program), 2019

Ultimate Medical Academy

Associate of Science Degree in Health Sciences - Medical Office and Billing Specialist, 2018

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